SAVE YOUR MONEY AND GO ELSEWHERE! If I could put zero stars…read moreI would! The guy that works in the store is the worst! He is not helpful, always tries to rip people off, and the prices are never consistent. Stay away from this store and go to any of the other stores in the area.

Amazing customer service! The lady that works there is so sweet and helpful. I always ask her for…read morerecommendations. She's very knowledgeable. The store is also always clean and organized. I love the variety of items they offer! Great selections all around. They also have great deals going on always, amazing value.

They were quick and responsive and wonderful customer service. I was was able able too great what…read moreI needed and the staff were helpful and it was great

Cloud 9 in Smithfield is hands down one of the best places for both quality juice and expert…read moreadvice. I was a cigarette smoker for 25 years and spent five years struggling to quit. As a coding engineer working long hours, smoking was my way of dealing with stress--but it also meant constant coughing and feeling drained. After switching to vaping eight years ago, the difference has been life-changing. I can breathe better, food tastes amazing again, and my energy levels have improved significantly. The team at Cloud 9 always helps me find great flavors that not only enhance my experience but also support my journey in reducing nicotine. I'm now down to less than 3mg--compared to the 48mg a day I was consuming with two packs of cigarettes. If you're looking for a knowledgeable and supportive place to help you on your journey, Cloud 9 is the place to go!

A situation presented at Sunset Lake Smokeshop when I was…read more inadvertently charged an incorrect amount during the single purchase of multiple items. I brought the matter to the store's attention more than a week later and the matter was quickly resolved to my full satisfaction. This matter could not have been settled in a more forthright and professional manner. I can recommend Sunset Lake Smokeshop without reservation. The store is clean and well organized. The staff has been unfailingly helpful and polite.

Great service, nice people especially the woman from up north. She was very knowledgeable and they…read morehave a great selection of products.

They are super sweet. I was able to exchange a faulty vape with no problems. They have a variety of…read moretobacco products that are all reasonable prices! Definitely check them out!

Best Tobacco and Vape shop in the area. Has almost anything you need as a vape smoker.read more

I want to love this place and I have tried, but management has made it a bit difficult. For…read morestarters, the lounge needs a bit more ventilation. If you have more than 3-4 people in there it's practically like a hotbox more liken to what you'd see at a concert from a fog machine. The next biggest issue I've had here is their hours. They don't actually have any real hours, it's kind of just whenever they feel like closing they close especially if it's not busy. One time I showed up a few minutes before 8 with a buddy an we were told they were closing. We brought up the fact that we checked their own website and it said 10pm before we drove half an hour. We were told the website was wrong. Another time we show up on a Friday around 9pm and they are scheduled to close at 11pm. Again, we were told they were closing early around 9:30p and asked to leave. I find not keeping to your posted hours really unprofessional even if it's only 1 or 2 customers. And the hours on your website and door should always be up to date as well as Google, Yelp and Apple Maps which is where 90% of people are going to check. It's easy to sign up for a manager account on those sites. The crowd here can be really really weird. One day a buddy and I were smoking in the rocking chairs outside when we were approached by someone who entered via the gate and asked if they could sit with us (note I said sit, not join). We accepted. They then promptly invited all of their friends to join one by one as they arrived and pretty much pushed us out of the table and wouldn't really speak to us--apparently the rocking chairs are coveted and we were in "their" spot. On top of all that, every one of them brought a travel humidor, not a single one went inside and bought anything. I've seen this group here many times and I've never seen them inside to get a drink or a cigar or anything. Very strange. Finally, if you compare this place to Apex Cigar lounge it just seems small and dirty. Apex has better ventilation and lighting in the lounge. Their outside areas are nicer and much cleaner. Their humidor is twice the size. And more importantly...they keep the hours they post on their site even if you are the only person there. Heck, I've been there after hours just chilling and smoking with the staff.

I rarely give a 5 star rating... but this place is the closest that I have seen in a while…read more They are a gem in that area if you are a cigar smoker and/or craft beer drinker It is located on a main road and has its own parking area. The owner greeted us and was very nice and friendly. This business is very veteran supportive. Along with major cigar brands, they support veteran owned cigar makers like Southern Draw and Carolina Cigar Company. In addition, several of the beers on tap come from veteran owned breweries. They have an indoor and outdoor seating area. The outdoor area is heated. There is a $5 per year cost to smoke there. The owner, Eric, explained their rationale for that. The indoor area is nice and they have music playing. There are no sports or news stations allowed on the TV. Eric told us that their are plans to have speakers placed around for better sound and volume control. Like I said they are not perfect and are working on things, but overall this place is excellent I wish I lived closer.... And i wish they did on line ordering, but that may come later he said. Go here and check it out!!!

Yesterday I have been to the store and I met the owner who was very friendly with me I asked him…read moreabout torch lighters and he give me the best torch ever I had I would like to come back and buy more product here the price is just right $2.99 for a wonderful Torch Hill Torch.. I definitely come back and buy more torch lighters

Clean and brightly lit establishment. Amazing remodel from an old laundry mat. The owner was nice…read moreand informative. The prices were great. The store has a plethora of a selection to choose from. I love the incense!

I've been coming here for a while, and this new girl that I have yet to see denied my service…read morebecause she thought my id was fake. She was saying how the fonts looked different which is weird, if they have issues being able to tell between fake and real they should get one of those scanners.