Our group had a very frustrating experience with the app that was used to navigate through the trails. Error messages kept popping up to verify our age and it kept us on pave roads for the entire time that we were trying to navigate the river route. At one point, it told us to turn down what turned out to be a person's driveway. The app then shut down. When we contacted the store, we had to call back multiple times and finally got a map texted to us. Unfortunately, we were in an area with no service so we could not download the map. We ended up backtracking the way we came and just turning the vehicle in. I hope other people don't experience what we did. When we communicated this to the manager, no effort was made to rectify the situation whatsoever. We were told we missed a turn. The question then is why did it not turn us around to get back in the route?! But honestly, we were glued to the phone making sure we were going the right way. We never exceeded 35 mph in order to stay focused on the directions. When you rent from them, it is not just the vehicle; it is the experience so all the parts of it need to work, including the app. read more
