Amazing location and splurged a bit for the nicer rooms. Very swanky place. Love the fact that…read morebreakfast was included but make sure when they ask if you want fried eggs to say yes. We made the mistake of saying we will wait for our friends and they never came back. Lol When going to the city make sure to pin where the elevator entrance is or you will be making a long hike back up some stairs. We made this mistake and sobered up quick.

I am conflicted as I write this review. As part of our 15 days in Switzerland, we stayed on…read moreproperty for 3 nights. The hotel itself is beautiful-perched high atop of bluff looking over Lucerne, the views and vibe (especially at the American Bar adjacent to the lobby) are top notch. As to be expected, room rates matched the exclusive feel of the property. Unfortunately, the service and the upkeep within the room doesn't match the price point. Our check-in experience was slow and while not rude, wasn't warm and welcoming. There also wasn't an offer to porter our bags to the room which I found odd. The room while decorated well definitely felt dated and weathered. Caulking in the shower area was stained. Wardrobe closet dinged up. Again, was it the end of the world? No. But given the price point, I expected more.

Our big dining out meal in Lucerne was dinner sitting outside along the Reuss River by Scbiff…read more While my wife tried cheese fondue one last time and loved it, I decided on their Cordon Bleu, ham and a creamy cheese deep fried to a golden brown. It was excellent, and came with veggies and thin cut fries. The ham and melted cheese was wonderful and I love thin cut fries. It was a very pleasurable evening, watching the ducks and the other tourists. Service was quick, as in abrupt. He was running at high speed taking our orders, getting drinks, setting up the fondue, etc. If we were indecisive whoosh he was gone but he would be back ready to try again. While he rushed, we were not rushed at all.

A busy travel day from Basel to Luzern. So after checking in I was asking the desk associate where…read morea nice place to have a cocktail and a nice meal would be. She recommended the Schiff. A short walk across the famous Chapel Bridge. An old wooden bridge lined with art from the 1300's. I should have done a Yelp check in walking across it but forgot. Lol Schiff sits right on the Reuss River which empties into Lake Luzern. A beautiful setting with a stunning view of the Swiss Alps for a backdrop. The service was excellent. I think they can tell if you're a tourist right away and take pride explaining the menu. The Ham & cheese quiche with a nice fresh salad was delicious and delightful. It was lite and so flavorful and the Turkey escalope piccata with spaghetti, zucchini was a tender cutlet and the spaghetti with zucchini was fresh tasty. A delicious meal with a picturesque setting made this a delightful experience.

Everyone at the front desk was so helpful. I asked a lot of questions about sites to see and places…read moreto go and how to get there and each time I asked it was usually a different front desk person, and they were each super helpful and kind and knew what they were talking about. They gave me a bus pass for free to see more of the city which was great. The hotel is very centrally located being less than 2 minutes from the train station and bus stations and being very close to many of the major sites including museums. Just crossing over a bridge will get you to Old Town super quick, so it was really nice to be so close to everything. I had a bit of an issue around midnight with some of the other hotel guests being loud in the hallway but I gave the front desk a call and they fixed the situation immediately and made sure that if anything else was an issue to let them know and they'd fix it. Super helpful and super kind staff. All around great stay!!

Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

If you don't want to stay in the middle of town, or want to be a 15 walk from the center, come stay…read morehere. It's on a quiet street, buses going to center ply one street away. Beautiful little B&B, clean, large rooms. Shared bathrooms, there are 4 on our floor of 7 rooms, more than enough, never had to wait for one to free up. Breakfast on the first floor, good spread, more than enough variety. Barbara and Isabella were friendly and very hard-working replenishing breakfast items very quickly. They were attentive. Housekeeping also very efficient. I believe they also clean up the bathrooms regularly. Very happy with this place. Would stay here again when we come back.

This has to be one of the best places I've stayed at in Europe. It's a small quaint place just 15…read moremin walk from old town and 5 mins from new town. The staff is super friendly and eager to make your stay pleasant and comfortable. The rooms and clean and comfortable with beautiful views windows to look out at. They have shared bathrooms but they are always clean and ready to go. They serve a traditional breakfast here with wonderful breads, cheeses, cereals, sliced meats and fruit. Just what you need to start the day off. I would highly recommend this place to any travelers. I'll definitely stay here again the next time we pass through.

Pros: Decent size room…read moreLarge bathroom Fan in room Bus stop right outside the door Cons: No AC No laundry as advertised on Expedia Check in: Check in was fast. Done in the cafe. Our room was one floor up (floor 1). We had two beds and a sofa bed. The sofa bed can be uncomfortable to sleep on. There's two big windows that help keep the room cool at night if opened. They did provide a fan in the room. The pillows were pretty flat. We all used our travel pillows. The room had a kettle with instant coffee and tea. Bathroom: Spacious. Water was always hot enough. The water pressure was great. The window in the bathroom kept it from getting too hot. They provide a combo soap for body and hair. A hair dryer is available in the room. The description of the hotel said they had laundry, but they didn't. Tips: 20 min walk to chapel bridge Bus stop #1- this takes you to mount pilatus and to chapel bridge. This is right outside the hotel door

Can't beat the location, walking distance to Chapel Bridge and Old Town, the stop to the bus to…read moretake you to Pilatus is right outside and the train station is 10' away. Of course the price is expensive, small lobby and can be jammed when the tours come in. A decent buffet breakfast for 35 or if you have ambassador / elite status is pretty good

As was reflected in multiple reviews, this Bonvoy Marriott property is well below expectations for…read morethe brand. Listed as a 5 star, this is in reality closer to a 3 star property. The price is however 5 star. Positive, central in Lucerne and close to train station. Negatives, tiny room, uncomfortable furnishings which barely fit. Room smells of old cigarettes and or chemicals. No robes or slippers available. Ambient noise from hall and adjacent rooms. Our window was locked shut, but looked into ventilation shaft anyway. Lobby was cramped, exacerbated by Viking cruise hospitality desk. Staff were friendly enough to, and acted surprised we provided negative reviews at check out. I chose not to complain during our 2 night visit since prior similar reviews stated staff were really of no use in resolving issues. Sorry for such a negative review, but for the price I paid , I feel entitled to complain.

Had a great stay here for my one night in Lucerne. It's located a bit outside of the action but we…read morefound it easy to access via the #14 bus. It's clean, comfortable, and there's fast (free) wifi. I think the best part was the helpful and friendly staff. They were even kind enough to print my train tickets out for me!

This hotel has a really really bad service and I recommend not to stay here even though they have…read morediscounts or anything similar. On the service front: The check in person (a young lady with long hair) was very very rude. I ordered a family room for 4 persons, and she insisted that I have a family room for 2 persons in the system and I cannot have an extra person in the family room even though the room has beds for 3 people. She insisted that I have to book a new family room with a higher price. I was being nice and I agreed to booking another family room since I was tired and I didn't want to argue further. I got the key and got into the room -- both of them were regular rooms! Not even family room! I went back down to complain but she told me fiercely that we only had 4 people and she thought that we don't need 2 family rooms. The rooms I paid for were for family rooms and even if she wanted to give us regular rooms she should have asked first and not charge me 2 family rooms. She didn't even say sorry at all and she kept giving me and my sister a hostile look throughout the whole process. Her service is super bad I will never ever come back to this hotel again!

I stayed here 2 nights in April and the weather was okay. The hotel was convenient by a 10 minutes…read morewalk to the bridge and near by many restaurant. The breakfast every morning was basic but enough and it is the same everyday. The loves how they had stream white rice. As an Asian I just need rice with eggs then I am happy. I love the fresh fruits salad they serves every morning at breakfast. We reserved three room and all of the rooms look similar just a little longer then the other depend on the view. I would definitely stay here again since the price is very reasonable in central Lucern and the location is prefect!

Love this place! The owners make you feel right at home and the location is right in the heart of…read morelovely Lucerne! My family has been visiting this hotel for over 30 years. It has been lovingly maintained for a such historic building. I dream of the croissants served at breakfast! If you demand fancy, this may not be for you, but if you want cozy Swiss hospitality in a great location, book it! Did I mention walking distance from the train station?