Aside from their large collection of sneakers and apparel at good prices, UNKNWN hosts some pretty cool private events. This place is a lot more than a shoe store. You should definitely check it out! read more

See all

Dope store, they had nice F1 Miami Grand Prix merch also. They do a vintage market on the green basketball court everyday too. read more

UNKNWN - Men's Clothing Near Me - Miami, Florida

Bought 2 pairs of shoes and Medicom figures on 9/4, took them 2 weeks to ship the package, and later found out they sent a completely wrong pair and a completely broken pair. After that it takes them 2 MONTHS to send me the return label and process my refund. Then they REFUSED to refund the shipping cost $15, even though I only asked for partial refund. They never said sorry for messing up my order, and I have to send at least 3 emails and wait for at least one week before they response with one single sentence. Bunch of scammers. read more

See all

UPDATE: after waiting a week and getting no response by phone or email. Today they finally responded and let me know my order was being cancelled. Me, my family and my friends will no longer be shopping here again. Unacceptable. I pray that you see this review before you place an order and I also here that in store the customer service is bad as well. I ordered sneakers from their website, a week has gone by and my order still has not shipped. I email them twice and get no response. I call 5 times different times of day on different days of week and still no answer. II'm starting to feel like I got scammed. How can a business run like this? read more

RUDE STAFF. They wouldn't even acknowledged when I asked for help. They sales associates kept talking and I was totally ignored. When I asked again, thinking they didn't hear me, they gave me a dirty look and walked away. I have never been treated like this in any retail experience. It was shocking. They will be out of business soon. Sad state when that behavior is acceptable. read more

Customer service was superior and quality of inventory was impeccable!! Very artistic setting so proud that way wood can host such an amazing Sneaker store ! Boricua Stand up!! Thanks Lebrón read more

UNKNWN - Men's Clothing Near Me - Miami, Florida

Came in for something simple and after walking past several associates no one ever acknowledged us. All the staff members were either to busy looking at themselves in the mirror or on their phone. When someone finally decided to help us they just went to the back without really mentioning what was going on. Overall don't come here doesn't matter what shoe dropped the attitudes and the unprofessionalism are not worth it. read more

First off this place is amazing! Our first visit! Decor is on point and I say first impression last forever! Once me and my family came in we were greeted by one of the staff members named "Handro". He was there from beginning to end, any questions we needed or sizes we need he was willing to help us no matter what! Very friendly and very patience with us we couldn't ask for more. Superb customer service! My wife and daughter n me got all CDG Play shirts. We definitely will be coming back! Thank you once more! read more

UNKNWN - Unknwn basketball court - Men's Clothing Near Me - Miami, Florida

bought something online, emailed a question, asked for my order number. I replied, no response. I emailed to follow up 3 weeks later, no response. I emailed again later, no response. Service? Doesn't exist. I'd rather burn my money than give it to them again. read more

I purchased shoes from UNKWN and the wrong size was sent to me. The shoes were returned and I was promised a store credit and haven't received anything ! Several emails were sent but to no avail!! UNKWN, where is my money!!! read more

Lacking proper customer service and regard is an understatement. This business is advertised to closed at 8pm on a Saturday so I was quite surprised and upset when i drove from West Miramar (40 minutes) to the location, arriving at 7:14pm and the stuff literally shut their doors in my face. No explanation, just a nasty smirk. Hopefully, this review will make the owner aware of the unprofessional attitudes of their staff. read more

I love this store from the design to the decor to the shoe and clothing selection! I mean what's not to love about being able to shop and then shoot hoops on their basketball court afterwards. When you first walk up the store is inviting and well lit. The staff is very welcoming and knowledgeable about all the products. They have some of the flyest shoes I've seen. It has definitely become a go to stop for all my sneakers. read more

Bought a pair of Nike air force 1s online and arrived very quickly box was kinda beat up but no big deal all in all good price and nice item. read more

Do you ever wonder what it was like to buy something on the internet in the early days of e-commerce? Do you want to once again experience the rush of submitting your credit card information without knowing if you'll receive anything in return? Then by all means shop at Unknwn. Plus one star for their general aesthetic sense (the shoes I attempted to purchase look great). Minus three stars for failing to execute basic commercial tasks such as delivering the goods promised, responding to customer service emails in a helpful and timely way, and picking up the phone during business hours. read more

Employees closed the store during regular hours?? As a tourist it sucks to experience this

Ordered online. Weeks have gone by, no correspondence whatsoever. Wish I'd read reviews before giving these people my money. The negative is real. Don't be a victim like me and plenty of others. Bad experience that still has yet to be resolved. read more

I got a sweatshirt from here because it has been cold in Miami and we were getting drinks outside that night. I got back to our hotel to find out the security tag was still on it. Since i no longer had any need for the sweatshirt, I had to uber to the store on my way to the airport to return it, but couldn't get my money back. Had to spend $20 to get there and there was zero "sorry" or anything. Tf am i gonna do with this store credit? Huge waste of time and so frustrating, 0/10 recommend. read more

Horrible store! Do not buy from here. I ordered a pair of shoes from here and they sent me the wrong size. After sending the shoes back they would not answer my email and they NEVER answer their phone. I still haven't received a replacement or a refund. Complete scam! read more

Took almost a week and a half to get a response for just an update on my order. At least after a response, they sent my kicks with 2 day shipping. read more

Sent me damaged sneakers no way to call or make right. No response to emails. Do not recommend

I purchased a pair of shoes online, I was sent a completely wrong pair. It's taken weeks to get a return label. The shoes were sent back weeks ago and I haven't received any refund - just radio silence. I would never recommend this place to anyone. read more

BEWARE !!!! Went with their local pick up option on a limited pair of sneakers only to show up with my confirmation for pick yo email and magically I was told the shoes had been picked up by what appears to be somebody whom stole my identity or perhaps picked up by one of their employees who later went and re-sold them. The worst part is they can't even just refund my money even though they stole my pair! Terrible!! read more

They had posted a pair of Nike chocolate dunks exclusively in store on instagram! I got there 30 minutes after them posting it. first off all the people behind the counter that I spoke to were very rude they told me worked there but were not working that day?? I had to wait for the only worker there and I waited for the only working worker to show up and they had told me they sold out? Like what?? You just posted this?? But there you go. Beware of this store. Waste of time. Gas and even paying for parking. Horrible experience. read more

Customer service is horrible. You can't contact them. They do not have a phone number, just email. They do not reply to emails. I ordered shoes from them and it has been more than a week. They have not even shipped them out. I emailed them to get an update because I am moving in a week. They have not reached back. The customer service needs a major overhaul. read more

I purchase two sneakers one was shipped and when it came it was the wrong sneaker. I contacted them and responded fast. Then when I asked about the second sneaker they sent me a tracking that was for the sneaker I returned. They never sent out either sneaker. I have emailed them numerous times and have not received a response. This place is a big SCAM! They steal your money and don't care to correct their mistake. If I could give it zero stars I would. read more

Purchased $441 worth of sneakers that were on sale from this store's website to be shipped. The order was canceled days later without any reasoning, still haven't received any refund or response and I am currently in the process of charging back through my bank. Do not recommend ordering online from this business, terrible customer service. read more

they had a really nice selection of items. unfortunately the staff was really rude and snippy with us. loved the shoes i purchased but the associates attitude kind of ruined the experience read more

I ordered from the the unknwn website late December and paid $200 for a sweatshirt. It is February and they still haven't shipped the item. Numerous emails to customer service have went unanswered. This business is a scam and I will never be buying anything from them again. Can't believe Lebron is somehow affiliated with this business! read more

Worst store I have ever bought from! The staff is rude and their customer service is terrible! I bought something online on a Friday and needed to pick it up locally on Sunday for a gift on Monday. I had a problem with the order and needed to modify it but I could not reach anyone because they do not have a phone number to contact the store. They state to email customer service with any questions or concerns and that they respond in 48 hours but it has been 3 days and no one has responded to me. When I realized I couldnt reach anyone in the store I went to the store Friday AND Saturday to speak to someone in person and to get my order processed correctly but the store was closed BOTH days with no notice on their Instagram as to the fact that they would be closed and no sign on their door as to when they would reopen. Therefore, I went again on Sunday to see if the store was open and they were finally open but the manager was not willing to help me. He said he could not fullfill my order because the shipping department has to fullfill it and that they only work Mon-Thurs. He said he could not cancel the order and fullfill it for me in the store either because all orders are nonrefundable. (No exceptions) Not even for their lack of communication or work ethic. If I bought the shoes that day in the store because I needed them for a gift, I would not get a refund for the original shoes I bought that had still not processed after 3 days so I would only get a store credit for the original shoes once they finally processed. This is a ridiculous policy and unacceptable customer service! read more