I would not recommend Brady Sullivan or The Edge under any circumstances…read more
Cleanliness: The property is consistently dirty -trash and dog waste left in common areas. Residents don't use the compactor but management does nothing to address it. The dog spa is always clogged and filthy.
Leasing Office: You have to constantly follow up just to get basic responsibilities handled. Their infamous phrase to any complaint is "do you have a picture" because they are too lazy to do their own jobs and look at cameras that are sufficiently posted all over the building. Staff seem unfamiliar with their own lease and often refuse to enforce it. The office closes without notice, ignores emails, and takes months to address issues--if anything is done at all. The property manager, Mallory, is rude, and there's little accountability or follow-through.
Noise: We've had constant noise from upstairs neighbors since move-in--barking dogs, stomping, and loud activity from early morning through the day. Despite repeated complaints and providing logs, emails, and video evidence, management refuses to act and dismisses it as "normal apartment living."
Parking: Deplorable. The snow policy essentially asks residents to sit by their windows and watch the plows, ready to move their cars at any time. There is also not enough parking for residents. When we moved in, we were told one vehicle per bedroom for our 3-bedroom apartment -- that was a lie. When we confronted the office, they said we didn't have to move in.
Customer Service & Communication: Horrible. Responses are clearly AI-generated and defensive, showing no real concern for residents. Any response to a review will also be very defensive and AI-generated. It will probably call me rude or disrespectful, but I have been nothing but respectful and professional while seeking a resolution to not getting a full night's sleep due to upstairs neighbors' noise. Want to speak to upper management? Good luck. No one will provide an email, and if you call the corporate number, no one answers. When we first moved in, we were given the regional manager's card - that person has since left. Now the office claims it is against policy to provide the regional manager's contact -- despite having given us the last RM's number and email.
This place is a nightmare. I am a current resident and I would not wish living here on anyone. I cannot get out of our lease soon enough. Save yourself the stress and look elsewhere.
UPDATE APRIL 2026:
Still unable to get any respect at this place, the noise complaints are a waste of time- management will do nothing but lie to you.
The poop is absolutely disgusting, management said they would pick it up but there is poop everywhere.
People leave dirty clothing in the lobby and shoes in the hallways, the tile floors are caked with dirt and grime.
Major sanitary concern in both your apartment and common areas. I found black mold on my windows when the building is less than a year old. I told the leasing office but also took care of it- they insisted coming in, opened the window sprayed glass cleaner and left.
Again - Good luck with the management of this building and Brady Sullivan as a whole. Place lies to you, lies to each other, and no one cares to get anything done. We have been dealing with noisy neighbors since the day we moved in, all management does is keep moving the expectations and saying rest assured we take this matter seriously. Not to mention if we followed their instruction they then tell us to cease behavior immediately- as if it's our fault but the leasing office told us to do so because the won't deal with it themselves.
They do not know their own lease and certainly don't follow it. Took me months to get an email of the new regional manger, evan, and he is unwilling to do his job. He told us to move when we aren't the problem.
Absolute joke of a place do not listen to the positive reviews, you will regret living here unless you like to live in filth, hear your neighbors, and are a slob, and want poor management that refuses to do their jobs.
