Just had the opportunity to tour Preston House Memory Care and I must say I was impressed. The…read morefacility was thoughtfully designed for those seniors with developing memory issues. Security was great but not intrusive and the facility is very clean and was built in a manner that encourages the residents to gather together and socialize with one another. The staff also exceeded my expectations in a big way. Everyone was very welcoming and friendly and it was obvious that they enjoyed their careers and interactions with the residents. I would have zero hesitation in placing a family member in this facility. Highly recommend.

Candice Meyers at Preston House is absolutely amazing! She's very knowledgeable, kind &…read morecompassionate! Candice and Preston House are at the top of my list! Thank you so much Candice!!!

After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

Horrible place been a resident for a while and I am under 70. They ignore most complaints but will…read morewrite a person up for ridiculous things in a hurry. Much more to say once I leave. Btw they will almost strip search your family member and all the belongings. I have had things stolen so I got a safe UPDATE: well I did leave but not until it was by ambulance and after an encounter with the person who stole things. I am still in the hospital 3 days lwhile having a heart incident... Now in hospital I will not go back.

I have a family member is staying at Clear Creek Nursing & Rehab in Mint Hill, North Carolina. I'm…read morenot one to complain BUT this place is worth me taking the time to write a review! We have called several times to try and talk to our family member they always ask, "do they have a phone". The call is transferred to the nurses station where it rings until you get disconnected from the call all together. Or....they'll ask for your phone number and tell you when they have a chance they'll walk down and give her the message. I appreciated the gesture but don't say you'll do something if you can't do it. We've left a message for the Events Director (Audrey or Aubrey) on Monday 10/21 on his/her voice mail, have not received a call back. Their communication skills are horrible! I was on the phone with the receptionist and kept being put on hold because someone was in the front of her. I was on the phone for over 10 minutes, put on hold 3 times because 3 people were in front of her and I'm sure I was on the phone before she put me on hold and answered the 2nd person in front of her. We keep in contact with our family member and provide what is needed but we don't reside in North Carolina. This nursing facility needs to have more compassionate employees. I hate to say this but I've heard "horror" stories about nursing homes and I never said a "yeh or ney" because I haven't experienced putting a family member in a nursing facility. Probably why family members visit everyday to check up on their family. It's not like their doing this "Pro Bono" they're getting compensated! This nursing facility needs to reevaluate their staff.