This is the second review I am leaving due to the horrible management at this facility. Johnny the…read moreAdministrator is a very nice man but follow through in getting things changed for the better of the residents is non existent. He talks a good game but cannot get the PRN's and CNA's to take care of my mother in law to be professional and caring when my wife makes requests for her care. My wife gets push back from some not all of them. This is a private pay account and they treat her as a visitor in a 6K room a month which we view as my mother in laws house. She and anyone in this place should be treated by every member of the staff with care and dignity not as a case work. These residents are her for care. So to get to the rehab part of this review. When we first brought our family to this facilitythe rehab and care were phenomenal. We are now being told they will no longer help my mother in law with PT after the orthopedic doctor requested 6 more weeks. This is the same physical therapist when my mother in law returned to the facility where she fell and broke her hip and not long after that her shoulder, told my wife "There is no need to do therapy because she will continue to fall and eventually be in a wheel chair the rest of her life. This therapists name is John and I cannot believe he has more pull than an orthopedic doctor. He denied us one we appealed the decision and won and he has now denied care again. This is the saddest thing I have personally had to deal with. I can't get over how a care giver would not want to help an individual get better or maintain their mobility to the best of their ability. This place has very nice walls but after a look inside it is one of the worst thing we have ever done for our mother. Looking for another facility and it's not an easy thing to do but our family is worth it and this facility should be avoided at all costs! Rick Montgomery 305 N Academy St Lincolnton NC 28092

RUN AWAY FAST!!! If you care anything about your loved one do not look here. My grandmother was…read morehere for a year an a half and we are moving her this week. She had a UTI and the nurse called her "crazy". How insensitive is that? If they get frustrated with you they will just hang up the phone on you. Very professional right? They give her and other patients benzodiazepines unnecessarily to sedate them when they don't want to deal with them. I have told them I DO NOT want my grandmother sedated and I find out they give her Ativan and Valium anyway. NOT happy! The food is completely unacceptable for $7,000 a month. They give your loved one's clothes to just any resident even if their name is in it. And you can be assured that the staff will bring COVID in with them and spread it to your loved one as I've caught 2 nurses without masks on. Yes nurses. They can never seem to get that under control, yet they will continue to blame the residents for spreading COVID, yet the residents never go out. Hmmm. There have been cases of abuse reported at this facility, yet administration just sweep it under the rug and act as if it nothing ever happened. Go check out: https://www.wbtv.com/2020/01/06/concerned-daughter-captures-elderly-mothers-nursing-home-abuse-hidden-camera/ The pictures of this facility are from when it was first opened, these are not current. The staff is like a revolving door, they cannot keep help there. Again, RUN from this place as fast as you can!

Ranson Ridge Assisted Living has now been open 4 years...and still looks as beautiful and clean as…read morethe day it opened. Families rave about the care their loved one receives from the loving staff. The in-house medical services are excellent. It's a very socially active community which the residents thrive on. The rooms are spacious and bathrooms are tiled with zero-threshold shower stalls...nicer than my own at home! This is a private pay community (no Medicaid). I work at Ranson Ridge and many of the other staff members have been there with me since we opened. We are proud to be a part of such a wonderful place!

This place was recently taken over by Saber Health. It is severely understaffed in all areas:…read morehousekeeping, food services and management. My father was there for only 2 weeks and fell 3 times, resulting in a fractured rib. His room was not cleaned within those 2 weeks and he was not seen by a physician (as required) until his second hospital visit. A paramedic called me to voice their concern about his level of care, when his sugar levels were 380. I called the complaint number to finally get management to act. Definitely find a better facility- there's a reason why there are empty rooms and no wait list.

I highly recommend Ignite Medical Resort in Huntersville, NC! My 99 yr old mother recently…read morereceived outstanding care at this rehab facility and was sad to leave when it was time to be discharged. I was so appreciative how Sara Harper and the entire staff treated my mother with kindness and respect making her feel like a valued patient.

Unfortunately I would not recommend this facility. It is severely understaffed. Three employees…read moreconfirmed that to us. My mother was there for 3 weeks and had to wait many times between 1 and 2 hours after she rang the call button to get the help she needed; with a couple times just over 2 hours. Management advised "they are in line with staffing levels of other facilities"; but that doesn't mean it's adequate. That's just not acceptable when patients need help. We expressed our concerns several times ti supervisors/managers but nothing changed. Also, the nurse would just hand you a cup of pills and not tell you what it was, and when asked, they actually said "I'm not sure - it's whatever is listed on your chart". That type of response is not good. It makes you think nobody is paying attention to anything. Also the food is bad. Many times my mother could not eat what was given due to it being so tough/hard that she couldn't cut it, or it would be something she was not allowed to have per her doctor's instructions. Her dietary restrictions were told to the staff, but nothing changed, so she would eat crackers or go hungry until a family member could bring something in. Meals frequently came at very late times (breakfast around 11am, lunches around 4pm and dinner s around 7pm or later). The schedule was never consistent. Lastly, the cleanliness was bad. The kitchen/community area on Azalea Lane hallway had mold and dead bugs in the sink the entire 3 week period and may still be there. The refrigerator was filthy and I noticed a puddle of urine by the tv that stayed there an entire day. The only positive thing was the PT and OT she received. The previous owners (Atrium) ran a much better facility and had plenty of help, but the new management or owners do not, based on our experience. Very sad. I hope things change at some point for the benefit of future patients. Hopefully they can get the help they need.

Denied care over vaccine. Brought my daughter in for appendicitis. They never mentioned they ONLY…read moresee children FULLY vaccinated. Not on the phone when I made the appointment nor in the paperwork they provided when I arrived!! We were taken to an exam room, where the nurse asked if we were current on all vaccines and I said she wasn't. The nurse said the provider would not see us if she wasn't fully vaccinated. Then, she left and the front office came in to the exam room and asked us to leave. They escorted my 14 year old daughter out of the exam area!! No questions on why my daughter wasn't fully vaccinated nor care. If you want to have the opportunity to make these decisions for yourself, and don't want to have your child escorted out of the exam area for not being fully vaccinated to their liking - find another provider.

My husband and son both see the practice. Dr Hardee is great! Andrew has built a great relationship…read morewith my son and earned his trust. Which is so important for a kid with PTSD. My husband also sees Andrew and Brooke. The best part about this practice is you know whomever you see you're going to get quality care. I'm so grateful I found them as soon as we moved to NC 8 years ago.

Have had a number of surgeries here and it is a great operation. You will get great, attentive care…read moreand their processes are impressive. They do have a canteen that serves meals and refreshments. It is an amazing, very systematized version of self-serve as you enter your order into a computer screen and then sit down and wait. A server will find you and bring you your order. But make sure you order everything at one time. Everything is separate: biscuit, sausage gravy, sausage patty, coffee. I received my meal but had not ordered coffee. I asked the server for it and she just pointed to the computer screen and, yes, I had to enter their system to order a cup of coffee. A good place to sit and read while you munch, waiting for your family member to complete their medical item.

I was a patient of Novant until I was a patient of Dr Matt McDonald, he did not provide quality…read morecare or thought about my needs as a patient and did not disclose that he was not a surgeon nor a gyn oncologist which I did not know until after he performed a laser robotic hysterectomy. I was his test subject without having full knowledge of his true experience and Novant Hospital had allowed this to continue plus I was suppose to go home with 15 pain meds which I never received and could have used after surgery. I strongly advise to use Atrium Healthcare which is the better choice. Novant is the worse I have ever experienced.

It is terrific that this branch honors the time of your appointments. If you are to be seen at…read more1:15, you will be seen within 10 minutes of that time. I greatly appreciate the respect this establishment has for their patients time. The physicians and staff here are thoroughly friendly, professional and top notch! I like the automated call the day prior to your scheduled visit to remind you of your appointment. I would be remiss if I didn't mention that the bathrooms are "pristine." They even have little touches like electric outlet, covers to protect any little ones who may be there. Looking out for the kids. I love that! Some of the offices have water coolers. It is basic hospitality to offer a cold drink of water on a hot day. Today was one of those dog days of summer when a drink of water would have been nice. Every thing else is copacetic so being thirsty is a small price to pay.

I am a patient of Dr. Ashlee Robinson and I couldn't give more praise for her and her team (shout…read moreout to you Nurse Megan)! They have been super easy to communicate with even while going to school out of state, they have continued to work with me. I felt super comfortable talking to both Dr. Robinson and her staff about any/all medical issues and I wanted to come on here incase someone sees this and is wondering if this is the doc for you? it is :)

My experience with this practice has been great so far. I got an appointment immediately, the…read morestaff were kind and polite and the best was the doctor. I met Dr. Truett Smith Jr for multiple issues like a skin rash, stomach , back ache, fatigue to list a few. He spent a lot of time examining me and instead of ordering complex tests / x-rays /scans(which is what I am used ), he provided solutions to each of my issues. Of course he was thorough and some workable solutions. I had to take a urine test and blood test but that was just diagnostic. He wrote a prescription for my rash rather than referring me to a dermatologist and so far the medicine seems to be working great. I had been to another practice with the same problems. I was not even examined properly and was always referred to a specialist. I usually don't write reviews but this practice deserves a big thumbs up!

The staff is nice. That is the only reason I am giving them two stars…read more My experience with Dr. Dy was horrible. He changed medicines with out consulting me. Treated me horribly when I tried to tell him the medicine routine wasn't working. He would argue with me over little things. If you see him, he is in control of everything, will discount what you say and leave you feeling like you are not cared for. He is minimalist and will not listen to your input on what medicine you take or how you take them. I have NEVER experienced this with another DR!!!

The staff were all kind and helpful and helped me check in as they saw that I was not feeling well…read moreand I needed assistance. I really appreciated that because I was not thinking at my best. Brian Jammel saw me and was very empathetic and caring. He recommended a medication and said this would immediately help with the symptoms and make me feel better. He offered a prescription card through Pfizer and said there were times insurance didn't cover the medication and to use this card if I needed it. I really appreciated this because I would not of had the funds to pay out-of-pocket for that medication. As it turned out I needed the card as my insurance did not cover it. So thank you so much for that. Brian was very caring and made sure I didn't have any questions before I left and took very good care of me.  I highly recommend this  urgent care.

Brian Jammel is the G.O.A.T. Excellent staff. Efficient…read morecare. Prompt, thorough, and unimpeded. Been here multiple times for a multitude of issues. Each time it was friendly, professional, and exceptional teamwork. Urgent care that is urgent and caring. Something they aren't able to do, few and far between, they have the recommendation for it. I have yet to be steered wrong. Shout out to my PCP, Tamara Surey, for recommending AFC to begin with. 11/10