I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.

I am on my fourth Subaru. William Roth was my salesman for two of them. What an absolute pleasure…read moreworking with him. And the service department? Probably should rank as #1 in the nation! Kayleigh Smith and Eric are absolutely amazing service advisors. The only time I've had to wait a little extra during a service appointment was when someone out of town was broken down. They made sure it was OK with me if they got that person back on the road. I've gone in fir low tire pressure and it was taken care of in minutes. Even came out to the park where I walk everyday to jump my car on a freezing cold day. Thank you everyone for always being there for me! The ABSOLUTE best!!

On our way back to Montana, when there was an issue with the undercarriage of our 2016 Subaru…read moreForester. It was later in the afternoon, when we called about our issue. We were told to bring our Subaru right to the service department. Issue was fixed in about fifteen minutes, plus they offered to wash it. What a great experience! Thank you once again for helping us in such a short notice.

Great dealership. On a cross country road trip and brought my car here for a service checkpoint…read more They provide a little report with everything like brake pad measurements and tire tread depth.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

Well to start off with the shop, I have had an issue that was intermittent and would not show up on…read morethere computers so after 3 years and 3 different things going on and then working really hard to find it, we decided to buy a different car and found a really nice Jeep Grand Cherokee diesel and what a car it is. The sales person we worked with (Kris) was really great to work with, and so was the sales manager who did all the papers work it was fast and they got us on our way within an hour! Well not even 24 hours after we bought it a line to the turbo cracked and they had the new jeep to us towed in and looked at and they found the issue really fast and ordered the parts, well with COVID and parts hard to find they where able to find all of them. During all this my frustration came our because I had plans to got to Calif. to help my Dad after his hip surgery and now between both Jeep's issues I have to wait a little longer. What I found with Lithia is they are taking care of the new to us jeep with out cast to us and that really took us by surprise. This repair is not an easy one to do they have to take the motor out to fix it and that is not cheep to do. If you are looking for a nice used car or truck/ or new car or truck give lithia a chance first you will not be disappointed you went there, ask for Kris he was really good with me and my wife he didn't keep calling us and let us take the time to decide Whitehall car or truck to buy! I am telling you will not be sorry you went there! I am not sorry one bit that I went there first!

Was looking to purchase a truck(I'm out of state). Gathered all the info I needed and was ready to…read morefill out paper work. We had just talked about price, payment, last and final questions etc.just to get a call about 20 minutes later that the vehicle was sold out from under me.(sales person was helpful from the sounds he was blindsided by this as well). A waste of time and missed out on a few other potential trucks.

If you're in the market for a new car....go see the folks down at Pocatello Nissan Kia. Nissan…read morebuilds some great vehicle these days and beats Mazda, Hyundai, Honda, and Toyota for price, style, features and quality. We love our new Rogue. The guys working the showroom floor are professional, and knowledgable.....without being the typical car dealer pushy or annoying. The only way they lose a star from me is when it came to signing all the paperwork. Man that process takes a long time. We made a straight clean purchase, no trade in, used their financing. I have perfect credit and had all documents and info at the ready. It still took 3 hours to sign and drive. I had the car insured with a five minute phone call, 30 minutes into the process. There has to be a faster way to buy a car. This is my 3 new car purchase, the time issue is typical, but if somebody doesn't dock them a star every now and then it'll never change. Other than that it was a great experience.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I highly recommend Jack's Auto Body for all of your painting and repair. Also for custom and…read morerestorative needs. The owner Mike, and his team are fantastic to work with. Mike honestly answers all of your questions, and explains exactly what is involved in the repair or restoration. He is very fair with costs. The quality of is work is excellent. I wish I could give a higher rate, if I could it would be more than 10. Thank you for all you do, please stay true to the excellent job you are doing.

Recently we had some damage caused by a previous windshield installer that caused rust to the…read morewindshield frame. This is not a trivial repair and some shops will not even attempt it and consider the vehicle totaled due to the cost to replace the structure rather than repair it. Jacks understood the value of the vehicle and worked with me as I coordinated the warranty repair with Safelite. Jacks provided an accurate estimate before the work was started. The team at Jacks is fantastic to work with Kendall and Mike were supportive through the entire process. The repair was done well and the cost was within the estimate. I would recommend Jacks to anyone who needs specialized auto body work in the Pocatello area.

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

Purchased a truck in '25, and a year later traded in for a 2500 truck. The extended warranty from…read moreAlly sent me pro-rated refund. However, two warranties I purchased from Assurant, Cole will not refund pro-rated refunds. Assurant states the dealer handles the transactions however the say both should be refunded on a pro-rated scale. However, Assurant won't do a thing, and Cole will not refund. Their manager I was talking to was terrible and just worthless. Last phone conversation I ended with a two-word phrase "F You. I should not have done that but after about two months of contact via phone and emails, and he suddenly stated the cannot be refunded. Just terrible way to do business. Glad to say they will never have my business again and I have purchased two truck from them while l lived in the Pocatello area, a 2015 Silverado, and the 2024 Silverado that I had the Assurant warranties.

Looking for a truck is a lot of work. These folks know their stuff and are very reasonable. Even…read morethough they're used and all sales are "as is" they stand behind their product. Needed a 4-wheel drive repair three months after buying. They really took good care of me.

From the owner: We sale used, new and rebuilt vehicles. We also occasionally have RV's, boats and motorcycles…read moreavailable for purchase.

I had an outstanding experience purchasing my 2020 Ford F-150 Raptor from Courtesy Ford in…read morePocatello. I drove all the way from Los Angeles, California, to buy this truck, which was definitely a little stressful considering it was a significant purchase and a used vehicle. From the very beginning, Nick Holly made the entire process easy and gave me the confidence to make the trip. Before I left California, Nick was kind enough to put the truck on hold for me so I wouldn't have to worry about it being sold while I was making the long drive. That simple gesture meant a lot and showed he genuinely cared about making the experience as smooth as possible. When I arrived, the truck was exactly as advertised and in pristine condition. Nick was honest, professional, knowledgeable, and never made me feel pressured. He answered all of my questions, communicated with me throughout the process, and made sure everything was ready when I got there. I'd also like to recognize Curtis Scott the Finance Manager. He made the paperwork straightforward, explained everything clearly, and had me in and out quickly without any pressure or surprises. Buying a vehicle from out of state can be intimidating, but Courtesy Ford exceeded my expectations. The honesty, professionalism, and customer service I received made the nearly 1,000-mile trip absolutely worth it. I highly recommend Courtesy Ford, and if you're looking for a vehicle, ask for Nick Holly. He went above and beyond to make this one of the easiest and most enjoyable vehicle purchases I've ever had. Thank you again to Nick, Curtis, and the entire Courtesy Ford team!

I recently purchased two Ford Mavericks from Courtesy Ford, and both transactions were excellent…read more The salesman was friendly and made the process straightforward and hassle-free. If you're considering buying a car from Courtesy Ford, I highly recommend it. However, I would advise against getting your car serviced there. I took my car in for two recalls and key programming. One recall required simply plugging the computer into the car, while the other involved removing the interior panel and installing retention clips. When I received the car, the warranty panel was not installed or removed correctly. The technician neglected to check his work or use the appropriate tools for the job. As a result, I had scuff marks on my plastics because he used a flathead screwdriver to pry off the interior panels instead of the proper interior plastic removal tool. I notified the service department the next day and drove in so the service advisor could take photos of the issue. It was a Saturday, and the advisor informed me that he had sent an email to my service advisor with the recalls and that I should receive a call the following Monday. It was about an hour before they closed, and I hadn't received a phone call. Frustrated, I decided to write this review instead. I have the tools and knowledge to remove and install the panel correctly, so I don't want to take my car back to Courtesy Ford for them to mess it up again. I simply want an acknowledgment from Courtesy Ford that they need to be more professional and adhere to a higher quality standard when working on customers' cars.