The medical team caring for my dad after his double bypass and valve replacement was phenomenal…read more Truly 5-star clinical care. Unfortunately, we had a serious security issue in the ICU. A visitor repeatedly looked into/lingered around my dad's room, and when my mom politely asked her to stop, she became confrontational and followed my mom (who uses a cane) off the elevator and down a corridor. We felt unsafe. We felt worried for my dad, who was in an extremely vulnerable state. We reported it immediately to the head of security and later submitted a formal complaint asking what would be done to prevent further contact. We felt as if my dad needed constant family supervision. The response was generic and dismissive, and came via snail mail only after he was discharged a week later. We felt like the head of security, Giovanni Rodriguez, didn't take this HIPAA violation and security scare seriously. I'm sure I'll get a vague or generic response from them again in yelp, if at all. You can't silence me.

The staff in this hospital is amazing. The level of care and kindness is something I wasn't…read moreexpecting. My 94 year old Dad broke his hip. Within slightly less than 24 hours he was in for hip replacement surgery. The staff works long and hard hours but were so caring to my father. They were quick to come to the room when called. The Surgeon worked grueling hours to care for many people. I am very thankful for the level of courtesy and professionalism that was given to. The facility was clean and well cared for. Thanks to all the staff, too numerous to name, for the care and thoughtfulness they gave my Dad.

I had a tendon repair and a rotator cuff repair of my left shoulder…read more Dr. Bosque did an excellent job. My shoulder is feeling better and I will have complete usage of it when fully healed. Thank you, and I recommend Adventist Health to whoever needs it.

They need some work. My dad went to the ER last week for shortness of breath and chest pain. He's…read morecurrently battling cancer and his doctor at UCLA has been taking great care of him but this came out of no where. He was seen after waiting longer than he should have for chest pain. They did some lab work and did some CT scans. He arrived a little after 10am and was not seen by a doctor go to over his results and stuff until after 3pm. They finally admitted him because of fluid build up on the lungs. The nurses were very kind and attentive while we were there with him, that's the reason I gave them a second star. However, he was there for almost 3 days and barely got any sleep. He said the nurses at the desk were watching videos or something and he could hear their videos and them laughing all night on top of them having to come check his blood sugar and everything every 2 hours. That part is fine, they should be checking regularly but keeping patients up by laughing and watching videos is crazy. When he was in the hospital at UCLA they turned out the lights at night and the nurses never made a sound other than walking around to check on patients. I'm an Adventist patient myself and I really like my GP but this hospital needs to get some things in better order. The lobby looks dirty, only 1 elevator works right now, there is just a lot going on that needs improvement. Hopefully they get it together and make some positive changes soon.

My roommate fell in the street about a week ago. The ambulance took him to Mercy Hospital, because…read morethe back of his head was bleeding. He had a bunch of tests, etc. He got a prescription for a antibiotic, supposedly he had bronchitis. Upon looking at his release paperwork, his weight is 135, and BP was 160/95. I know he doesn't weigh 135, closer to over 200 llbs. Is the scale at Mercy not working? Anyone can look at him and know he doesn't weigh 135? Also, I'm pretty sure er doctors can prescribe different meds? Is bp is a concern, why wasn't he prescribed bp meds? This hospital is a joke, if you value your life, do not go here.

Worst place ever rudest doctor and nurses while I was in pain I would rather die than be in a place…read morethat supports that behavior Go anywhere else Anywhere else Nurse was rude as soon and he met me told him how I was feeling and shrugged and said "So" After I confronted him for his behavior he threatened to make me wait outside for hours before being treated Patient right next to me got treated the same way we both were not taken seriously by the same person

Worst ER doctor I've ever encountered. (Dr. Albert Wong Aparicio) My check in time was quick. Only…read moregood thing about my visit. I told the doctor I had a kidney stone and in addition to that my foot was also swollen to the point where I couldn't even walk on it. The doctor takes a look at my foot and says Yep it's swollen. And the conversation ended there regarding my foot. Anyone that's had a kidney stone knows that it is very painful in addition to the pain from barely being able to put weight on my foot. You would think that the doctor would offer some kind of pain relief. Instead, he let me sit there for six hours, suffering and pain when he easily could've given me something to help ease the Pain. To top it off while I was there, I hear him talking to the lady across from me that fell and hurt her harm, and he begins to listing off numerous pain medications. He can give her to help her ease the pain. I was just in disbelief But the worst thing about this encounter is I was discharged and I'm still at home. I can't walk and I have no idea what's wrong with my foot. The doctor didn't email address it. Absolutely unacceptable. Avoid this doctor at all costs.

It's not the Bakersfield heart Hospital anymore. It is now Adventist health. I arrived via…read moreambulance and was basically ignored most of the time and in pain. I guess all emergency rooms are like this. If you're not dying, you're not the

Our journey began with a surrogacy pregnancy, and due to high-risk factors, our insurance required…read moreour surrogate to deliver at Kern Medical. I'll admit that we initially had some concerns based on what we had heard and read beforehand. However, our experience ultimately exceeded every expectation. The labor and delivery turned into a very intense and emotional situation. Our baby had the umbilical cord wrapped around his neck and went into distress, requiring an emergency C-section. It was a frightening moment, but the medical team acted quickly, decisively, and with incredible skill. Looking back, we truly believe their actions made all the difference and may have saved our baby's life. After delivery, our baby spent three weeks in the NICU recovering from respiratory issues, a staph infection, and learning how to feed. During that time, the NICU doctors and nurses were nothing short of extraordinary. They were compassionate, attentive, and endlessly patient--not only caring for our baby but also guiding us as new parents. They took the time to teach us techniques and build our confidence, which made the transition home so much smoother. What stood out most was how genuinely supported we felt. The team treated us with kindness and respect, and by the end of our stay, we truly felt like we had formed meaningful connections with them. We always felt that our baby was in capable, caring hands. Today, our baby is thriving, and we are deeply grateful. We have complete confidence in the care we received at Kern Medical's Labor & Delivery and NICU, and we will always appreciate the role they played in giving our child such a strong start.

I was there for stroke like symptoms and was treated very badly by 2 different doctors Clark and…read morepark Clark was dismissive of possable blood clot and park did not even talk to me after he dismissed my stroke symptoms I had two T.I.A and when I had them again he just tried to give me haldol and even an attending doc blew me off if a tia does not damage the brain it won't show my nurse was awesom though to scared to go back

My first time here since switching new insurances and had to come here for myself (dry, wheezy…read morecough, with mild congestion). Considering it is the cold months, it wasn't busy coming in on a weekday mid afternoon (they close at 8pm daily). Office was very clean. Wait time wasn't too bad (15mins that's including the time I had fill out paperwork). Staff were very welcoming, nice and patient. They ask that you kindly wear a mask if you don't show up with one (no biggie!). I knew I would have some sort of respiratory issue but wasn't expecting bronchitis. I saw the NP and she was so nice and thorough. Administered an injection, breathing treatment while I was there, and ordered the recommended medications for further treatment. Overall my experience there went really great and so happy I got to come. I felt seen and heard - oppose to other urgent care places where you're rushed out the door. Thank you for taking care of me.

I just started coming to this facility, and I really like it!…read more I've only had the pleasure of meeting my PCP doctor once, but can tell she's a very good doctor, takes the time to listen and ask questions & was just an easy person to talk to and open up with. I had a broken foot so she ended up putting in an (expedited) referral to see the foot specialist, which just so happened to be located on the second floor! The very next day the referral was approved and the podiatrist office (foot doctor) was calling me to set up an appointment for THAT following day... Super fast! I've seen the podiatrist a handful of times since then, and he's a really cool guy as well! Communicates well and definitely has your best interest at heart! Pretty funny guy too! I've also gotten my blood taken here per my doctor's request, and have had several foot x-rays done here as well, I love that everything is located in ONE building!! The building isn't even super huge either! so it's easy to navigate around. They even have an ER! Plus I've noticed that they're hardly ever busy! It's pretty much empty every time I've come! wait times are no longer than 10 minutes at the most. My last appointment I was 30 minutes early and they were able to get me in right away! Just seems to good to be true lol. Friendly staff, clean facility, so grateful to have Dr Raju (her nickname) as my PCP and BFMC as my doctors office. -The end.

I had one of the best medical experiences in a long time, the entire team genuinely felt like the…read morecared about me and my health! I cannot suggest it more for your next emergency or non-emergency you have got to check out Dignity Health - Mercy Hospital Downtown!

They say "A picture is worth a thousand words...". Read below and SEE for yourself…read more Posting letter to 'Undignified Health - Merciless Hospital' to their UNABLE Administrators...

You know, after reading the single-starred reviews, I just shook my head in UTTER disbelief…read more Complete, utter disbelief. The individuals posting these single-starred reviews ought to be out and out ashamed of themselves! I mean WTF? REALLY? Oh, wait, - I get it! It's all about THEM! Never once thinking about the employees and what patient load they have, their responsibility in treating patients within the "standard of care" and legally accepted protocols that govern damn near every single F*ing thing in this F*ing state due to Gruesome Newsome - as well as caring for illiterate people who know absolutely nothing about decency, respect, and consideration for others - let alone medical treatments for diagnosed, as well as undiagnosed conditions! Absolutely OUTRAGEOUS. OMG! WELL, all you single-starred reviewers, I got NEWS for you. Our experience was absolutely one of concern, caring, respect and consideration for our situation. We politely requested if the TV could be turned down, and the staff bent over backwards trying to help. They couldn't get the TV remote to work, and instead of giving up, handed it to my husband (who can fix literally anything just by looking at something) and indeed, he got the TV volume reduced. NOW, how is that rude? How is it rude to ask someone to not "throw up on the floor" when throwing up on the floor causes others to become potentially exposed (in medical lingo called cross-contamination...OMG!) to whatever virus and/or bacteria the individual may have causing hyperemesis, as well as causing a tripping hazard, AND maybe making someone leave the urgent care sicker than when they came in catching that damn "throw-up" virus/bacteria!!! Use your damn BRAIN. Oh, wait, that's right...no one does that anymore because their brains are all stuck inside their iPhones...or "where the sun don't shine" - which is far more likely. P.S. A really big THANK YOU to "Ana" for being so considerate, CALLING US telling that she would walk out to the car to give a card left behind to us (when we came back) so we wouldn't have to come in to get it. EVER HEARD OF THAT????? That qualifies as a 20-star review in my book.

My 19 year old son had a visit here today with the petite Caucasian female ( he has been multiple…read moretimes). He has finally established a PCP but decided to come here today for an RX, she has been rude every time we have went and definitely need to go elsewhere and definitely will. He had a private conversation with her about his insurance & father & this is what she wrote on his discharge paperwork. Petite Caucasian female you are very very up their in age & I'm assuming have been doing this for many years. When your patients are having private conversation with you i hope you don't make all of them feel as horrible reading their paperwork as you did my son. I appreciate you writing this on there so this situation can replay & replay. A, i hope you can be compassionate with these young patients that cross paths with.

I've been meaning to write this review... I have Kaiser but they were closed with a sign on the…read moredoor to go here. I came in on NYE almost right at midnight. When I walked in, the staff were taking selfies in the back to ring in the new year but only for a quick moment and they were right back to work, registered me and took my vitals right away. They were very attentive and noticed the shape I was in...I was seen so quickly. EVERYONE I came in contact with was super nice and very helpful. Only bad thing I can possibly say was that the waiting area could have been a little cleaner. Other than that, I just want to thank everyone on duty that night. I had the worst case of the Flu but left feeling so much better. Thank you!

Went to Emergency for Gallstone pain... Got my labs done pretty quickly but after doing an…read moreultrasound the girl wheeled me into the lobby instead of the triage room where I was supposed to be. I waiting 4 hours with an Iv in my arm, in the lobby, totally incoherent and exhausted..... My friend went to ask when they'd call me up to give me results as I was in a lot of pain, my iv was bulging and my arm was numb..... just for the nurse to be annoyed and say"They'll call me soon!" Shortly after, I received a phone call from them looking for me as they thought I left!" When I didn't answer,they called me to back and scolded me for leaving, which I never did! I also told them about my arm and hand being numb, they said it might have hit a nerve when they put the iv in but if it's still numb the next day, come back!! BS!! They discharged me right after and told me to follow up with my primary. Sooo when surgery day came I skipped out on this dump! -It's funny, I have some of the best insurance you can get, I had no reason to be treated that way and I was definitely patient.

Everyone was is quite kind and helpful! Staff is great. Doctors are great as well as i admissions…read moreis only my first full day here I'm here. I've been sick for a little while and I'm doing detox from alcohol. Last night was crazy which would be when a woman's going into detox and is scared. They try keeping me comforting and meeting all my needs. I do have a couple other health issues going on that I feel there really trying to take care of running lots of blood work some CTS ultrasound and taking care of to try to figure out what else is going on with me and helping me with that I'm gonna pause now going to sleep tomorrow's another day

I seen a lot of people go through Good Sam's detox program, and now they've turned their whole…read morelife around for the better!