Doug has been my locksmith for over a year now and he's very reliable, trustworthy, and dependable. I've locked myself out of my apartment a few times, and I'm glad to know I can count on him to help me out. He's also recommended great security cameras, locks, and helpful tips to make me feel safe in my apartment. He has great prices and I'm beyond grateful I met him. read more

LOOK NO FURTHER... DOUG IS YOUR GUY! We've used Doug - Universal many times for both home and our business. While it's generally nothing TOO complicated (by his standards), we couldn't ask for anyone better! Friendly, solid work, quick turnaround - he's located near Rancho Santa Margarita... prices are very fair and results are spot on. He'd also give good tips on security systems... has crazy lock knowledge AND can give tips on growing avocados! YES WE 100% RECOMMEND HIM... A+. Very cool & kind as well. read more

We are in an RV needing some battery help. We got what we needed. Not only did Doug help us with our issues, he was able to refer us to others. Doug knows a lot. He is big on Solar, Keys, Locks and so much more. He is generally a nice guy who cares. I could tell, he knows his stuff. Rare traits these days. From and older persons perspective, it was refreshing to meet someone like Doug. read more

Doug is the best!! Was having issues locking the door and I finally got around contacting Doug about it. He came by after a long day at 8:45pm and fix the issue in about 15 minutes. Very professional and highly recommend for all your locksmith needs. read more

I called to request price for car spare key. I got a ridiculously overpriced quote of S400.00 for a spare key from one of their field technician. This is more than what the dealer charges! Take your business somewhere else. read more

It's already a terrible feeling to have locked yourself outside of your home or vehicle without then feeling like you've been scammed by the person who came to help you. First of all, the locksmith arrived 20 minutes later than he said he would, frustrating, but not that big of a deal. He then opened up my car door, which I appreciate, but then he told me the price was $195 dollars for labor plus the flat rate of $44 for the service call. When I called back in to the dispatcher to ask if the amount was correct she told me she didn't have access to that information and would transfer me to a "supervisor" who promptly told me this was the standard price. I've used locksmith services several times in the past from Pop-a-lock to mom and pops places and the most I've been charged, in total, was something like $167. It's certainly never been over $200 to open a car door which only took 45 minutes from the time he called to let me know he was on his way, to the time my door was opened. I also noticed on the first page of his receipt book he had charged someone else $144 for labor with a note underneath it that said 2 hours. Use this service at your own risk. Sasha H was the locksmith I worked with. I didn't get the name of the dispatcher. read more

Universal locksmith 30315 beautiful and accurate and professional and did a great job Lili puller highly recommended

He is the best locksmith I ever come across: Extremely competent, amiable and he took the time explain every step of the procedure. I highly recommend him to anyone who needs locksmith services read more

We had a safe that needed a new lock. Doug took the time to show us the details about our safe, existing lock and new lock. He was very friendly and responded much faster than we anticipated. Thank you Doug! read more

Doug is professional and nice. He always on time. Im very happy and highly recommend. Thank you Doug, your work was great!

Said they would be there in 25 minutes instead it was closer to 45 minutes and they never contacted me to notify me of that. It also cost 2x as much for the same job. Will never use them again read more

I accidentally locked myself out of my bedroom... yes, I'm just talented like that. I spent some time trying every lock-picking trick I could find on YouTube, with no luck. At my wit's end, I called Universal Locksmith. The gentleman on the phone was polite and professional. We got a knock on the door not ten minutes later. Points for speed! My lock was tricky, but the gentleman was patient and got it open in just a few minutes. He even did a little work on our front door, as well (which was still functional, but definitely getting to the point where it would need the help soon). The whole process was so quick and easy. If I ever have a moment of brilliance like I did today and lock myself out again, I'm definitely calling these guys! read more

I am thoroughly pleased with the service we have received from Universal Locksmith! Doug is SUPER responsive and has provided service within an hour of calling. He is extremely honest with assessing lock issues and provides very helpful insight. His pricing is competitive. I will utilize his services in the future as needed. read more

Doug came by when needed! He was extremely knowledgable to his craft! Exceptional service! Great Job! read more

Doug was on time and very detailed and educated my family and friends visiting at the time about the proper locks to use and the in and outs of security for your home. What I mean by that it was a positive experience he was not "selling me" by any means. I highly recommend Doug . Very polite and courteous. I do not use a locksmith that often;actually never; but when I do I will use Universal for sure. Great experience! read more

I accidentally locked myself and my family from our home this evening. It was one of the most embarrassing and frustrating things imaginable. I decided to call this company since it was 24 hours and it served my area. I called and spoke to a gentleman over the phone who gave me reasonable pricing and estimate time of arrival. Pasha was sent over to my home in or about 20 minutes. Pasha was great, friendly, punctual, and fast. I enjoyed this quick and fast service. I would recommend to anyone who needs something fast! Thank you read more

Wow Doug is seriously amazing! My friends and I got locked out of their house when we went out. We called Doug to come out and help as we had him help in the past. He came within 30-40 mins and unlocked the door for us no sweat. Seriously 100% recommend him and it's a plus that he's super nice/friendly. read more

Doug is a terrific locksmith. Not only did he perform the job for which he was hired, he also did extra things for me and did not charge for it. He arrived on time and stayed well past the time he was supposed to leave. I have never have had such exceptional service. He is truly a kind, polite and friendly gentleman. I would highly recommend Doug Cooper. read more

I've hired Doug in the past for several jobs. He always arrives on time if not earlier and his knowledge of locksmith and safe-cracking is extensive. He's a gentleman of utmost character. If you need any sort of locksmith/safe-cracking services; I could not recommend a professional of higher caliber. read more

Not only did this gentleman show up early for our appointment, but he surpassed any expectation I had in the quality, speed and professionalism in his work. He not only was perfect in producing keys for the new locks he had installed, but he was very careful to not scratch or deface any of the polished surfaces on my doors. Finally, he took the time to explain in detail what he would be doing and for exactly how much it would cost. I would recommend this company for any of your locksmith needs and will be using him again in the future. read more

If you live in Coto de Caza, Wagon Wheel, Las Flores, Rancho Santa Margarita, Mission Viejo, or Ladera and you need a professional locksmith you should call Universal Locksmith. Douglas Cooper with Universal Locksmith has done a fantastic job for us every time that we have called on his company. The work has been perfect, quick, reasonably priced, and very efficient. I can't say enough good things about Universal Locksmith. These guys are the best! read more

I looked for reviews on Yelp for a local locksmith and Universal Locksmith was highly rated. Doug arrived fairly quickly after my call and provided great service. He was very friendly and professional and did not charge an outrageous price to fix my door issue. He was very patient as we tried working different scenarios to try to use as much of the old hardware as we could. Thanks Doug!!!! read more

Omg! Doug is amazing. I just locked not only myself out of the house but our friends as well. We were on out way to the spa and I locked the door on accident leaving my keys inside. Doug was quick and professional. He got the job done in less than 10 mins. Because of him my friends and I were able to enjoy the rest of our night. I really have to rate 5 stars for my experience. I will continue to use and recommend Universal Locksmith from now on. Thank you!! read more

This was an outstanding transaction. Doug was able to come to my home on Sunday night at 9pm and got me in my house no problem. Extremely professional and extremely pleased with everything. read more

Wow! Where to start is the hardest part in wanting to leave an excellent review for Universal Locksmith. At a home i just sold, Doug came over and took an old sliding glass door of mine (that was made in New Zealand, this is "key" because it was unique and no parts were available here in the US) which was not working, and managed to find parts in which he altered specifically and used to fix my door. I could not believe it. The guy is skillful and he arrived 5 minutes earlier then he had estimated. read more

Doug cooper was very professional. He did an amazing job doing a key extraction. He came within the hour was on time and very honest. He gave us an amazing price and he is an outstanding guy. I will be using his services in the future! read more

Search no further. Universal Locksmith is The One! Exceptional customer service and professionalism. Excellent quality. Affordable and prompt. Exceeded any and all expectations. read more

I was extremely impressed and happy with Doug this past Sunday afternoon. We had painted our front door and the locks no longer worked. Doug took his time and completed several steps to revolve our problem. I would highly recommend him to anyone needing a professional, competent locksmith in the area! read more

This was, far and away, the best experience I've had with a locksmith. Doug was able to fit me in the same day I called. His prices are very fair, his service is exceptional, and he's also just a really nice guy. When he got to my house, he told me that the lock I needed installed was simpler than he'd anticipated, and that he would be charging me a lower price. I didn't ask, and would have had no way of knowing if he hadn't said something. That kind of honesty is a rare thing to find. read more

I own a vape shop and needed all my locks rekeyed, with all these reports of vape shops being robbed it worried me. I also needed roof access for an electrician and the door to access the roof had three padlocks and a a deadbolt. I was impressed at how fast doug unlocked all those locks and saved me time and money so I wouldnt have to reschedule my electrician. he saved the day, call doug! he also unlocked my friend Mark Labayen's BMW because he locked his key in the car while it was runnin, doug saves the day again! read more

Needed a locksmith called them up and was impressed, Very fast and friendly service would definitely recommend.

My house got locked and left the key inside around 2am. I found Universal Locksmith here in Yelp and called them right away. Doug answered and came to my place immediately! Just in a few minutes, he was able to unlock it. He's definitely nice and dependable. Sooo glad this locksmith service exists! I highly recommend them!! read more

This guy is the best he came out didn't waste a second got straight to the point and got the job done right away. If i would ever refer a locksmith to anybody this is the guy I would refer to anybody I'd state my reputation on it. read more

Best service ever! Doug was very professional, extremely knowledgable about all aspects of locks and security in general, and provided services above and beyond merely changing a lock. He kept the big picture of home security in mind and made specialized recommendations based on my home's unique needs. Pricing is cheaper than the average cost. Highly recommended! read more

Wow amazing service, very knowledgable and helpful. Super easy to work with and very reasonable pricing. I will definitely recommend him to my friends and will use him again if needed. read more

Amazing service!!! Arrived very quickly when I had an emergency. Very friendly, knowledgeable, and helpful. I will definitely use Universal Locksmith again, if needed. read more

I am so pleased that I chose this company to get my locks changed! It can be intimidating as a woman to have a stranger in your home changing locks, but Douglas really knows his locks! He was informative, honest, and gave me a first time discount. I really feel like this company is quick and efficient and really a great gem find for anyone who needs a reliable locksmith. I will be using him in the near future! read more

This is the most amazing locksmith you have ever witnessed! My wife and I were locked out of our home recently, and called Douglas to come help us get in. He had to pick a deadbolt lock for us, and it took him about 3 minutes to do so. Douglas is amazingly talented! While he was at our home, I mentioned to him that I had a front door lock which is quite unusual (a Baldwin pocket lock), that had never worked since the day we bought a new set of doors for the house. Douglas happily came by and reworked the lock mechanism. The lock works perfectly now, and this was no easy feat! I would highly recommend Douglas for any of your locksmith needs! He is fast, confident, and very reasonably priced for the service he provides! I have no reservation in recommending Douglas to any person who needs help with locks of any kind. We are picky, and Douglas exceeded our expectations! read more

Excellent service, shoot him a picture of your lock and text to this young man, he rocks and saved my butt with a good old school pick. Tell them Margarita Mike recommended you. read more

Came to my house after 10pm. Helped me get inside without having to replace my locks. Made the transaction very easy, very fast and very pleasant. If ever I am in this situation again, I will absolutely call again! Thank you! read more