after being with them for years.. they dropped my insurance for getting into a car accident i was…read morenot at fault in...hmmmmm whats insurance for??? so you pay insurance but if something happens where they have to pay they get mad....needless to say i cancel all policy's with them! they still billed my account! when asked to be refunded i got the run around only to hear it will be paid back by check in 10 day...hmm you took my money without permission in one day but want to take 10 to refund it!!!!! what a joke~!! ps. safe auto is wayyyyyyyyyyy cheaper!!!! do not go through state farm or this lady!!!

From the owner: Here at the Tammy Steele-Kidd State Farm office in Parma, OH, our goal is to be the preferred State…read moreFarm office in Cuyahoga County families turn to for guidance with their insurance. Whether it is Life, Home, Auto Insurance or other lines, we would like to help your family be able to properly prepare for the unexpected to minimize stress. We look forward to talking with you and helping your family with their insurance needs. Please give us a call today for a quote. You will not be disappointed. License #: OH-45413

I started my policy on January 20 and submitted all required documentation the same day. I received…read moreconfirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

I wish I didn't have to give Direct Auto Insurance a star. Customer service is of no help. The…read morerepresentative, his name was Yam, wasn't able to correct an error on the company's part. I asked for a supervisor and still haven't had a response. I believe Direct Auto Insurance is a sham. I will be reporting Direct Auto to the department of Insurance and financial services in Michigan and also the federal trade commission

Vincent was professional, knowledgeable and easy to work with! He helped me find great auto…read moreinsurance! The best part he saved me money ! Highly recommend him !

I have known the Germana family a good many years and began my insurance needs life with son Paul,…read moreprobably five or six years ago. He's always willing to take my calls and my emails, answers promptly, and never ever pawns me off on someone else. He always shops, even though it's once a year for the best price best policy and the best company even if it's not progressive, he stands on a star in my humble opinion.

Very glad to have found Nick and his team! I randomly called him out of the blue after finding his…read moreStateFarm office on Yelp. He was quick to help with my insurance requests and the pricing was super competitive. I needed rental property insurance that carried specific coverages and no other carrier could come close in terms of premium. Two thumbs up!

So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.

Chris Rhine went above and beyond for us as our Insurance Agent! We had some issues after filing a…read moreclaim when a storm came through our neighborhood. I shared my frustration with him and he immediately started asking me questions, passed on our information for us and truly cared about us as clients. I am so grateful for the time he took, getting us to the right individuals and seeing us through the entire process as our claim was settled. We would highly recommend Chris to anyone looking for an insurance agent you can trust and feel confident with!

From the owner: Always maintain integrity with our product, with ourselves, and with our customers to help our…read morecustomers get to where they want to go. License #: OH-1154692

Great team! Brandon and Sharon are always professional and we enjoy our interactions…read more If you value working with a team of pros, give these folks a chance to earn your business.

I had the pleasure of meeting Garrett Estes and his office staff today. Artificial intelligence…read moresometimes makes it difficult for clients to navigate. What the help of Sharon's experience she was able to assist me with ease and make it a pleasant experience.

Tina is extremely knowledgable about protecting her clients from those unforeseen risks and the…read morecustomer service is excellent!

From the owner: At the Tina Stopar State Farm Agent office, we proudly serve Parma and surrounding areas in Ohio…read morewith Auto, Home, and Life Insurance, among other services. With over 35 years of industry experience and a rich family history with State Farm, we strive to be your Good Neighbor by building strong customer relationships backed by personalized coverage. Call or visit us today to explore our comprehensive plans. License #: OH-49940

I had a car accident and totaled my car couple weeks ago. Lindsay made it like a seamless process…read moreto get my claim started and get me through the claim process as I've never experienced this before. I've already received payment for my totaled car and it will be paid off within the week Great agency would totally recommend

Annie was extremely helpful and explained every aspect of my auto policy. Would definitely…read morerecommend to my friends.