So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.

Miladys was very kind and helpful. I was SO happy with the coverage and the prices she gave me for…read morecoverage!

Excellent stewards of our home and auto. John Ward and the team do a great job! We have been using…read morethem for 5 years and they have helped during a recent accident. Top notch service.

We've had our business insurance with Pete Pappadakes from Vince Hrobat Insurance since we opened…read moreour business in 2013. Back in 2013 Pete spent a great deal of time educating us on the coverages we needed based on the type of business we purchased. He is always available for questions that come up. Recently, our 74" large format printer was damaged beyond repair by a piece of defective media. Once the determination was made that it could not be repaired we called Pete. We were not even sure if we had coverage that would take care of this damage. He took the time to personally come over to our studio to look over what had happened. Pete assured us that we should receive the full reimbursement cost for the printer. He followed us through the entire process from helping us with submitting the documentation, reaching out to the claims adjuster and ensuring our check was processed in a timely manner so that the impact on our business operations would be minimal. We would highly recommend the Vince Hrobat Insurance Agency and Pete Pappadakes to all business owners!!! It pays to have a good insurance agent! -Jeff & Lori Kolenich

I am updating my review based on my recent experience, as communication has become a serious issue…read more I submitted a request through the website on Sunday to make a change to my renters policy. While I did not expect a response over the weekend, I did expect at least an acknowledgment on Monday. Unfortunately, I received no response. I followed up by calling the office four times; twice on Monday and twice today, 4.14.26. I left one voicemail through the automated system and spoke with two different representatives, both of whom assured me that my agent would return my call. Despite this, I never received any follow-up. Due to the lack of responsiveness, I ultimately contacted State Farm corporate and requested that my policy be reassigned to a new agent. I am currently waiting for that update and hope to have a better experience moving forward. At this point, I would describe this office as inconsistent. Your experience may vary depending on responsiveness.

Terrible insurance agency. They provide a quote which then…read morebecome $2000 higher. My policies were getting canceled. Could not see them online for months. Stay away

Behzad Kermani has been my insurance agent for several years now, and I have nothing but wonderful…read morethings to say about him & American Family Insurance. Unhappy with my previous insurance company, I selected Mr. Kermani after much research... and what a great decision that was! He is very knowledgeable and always quick to respond, takes however much time is needed to explain my policies and answer questions, and always goes above and beyond the call of duty... I even get calls from him a few times a year to see if I am happy with my insurance and let me know if I'm eligible for new discounts - amazing! I couldn't ask for a better agent in Behzad Kermani. 5 STARS!

Can I give lower than 1-star? Is that possible? Well just note this as a 1-star rating by default…read more I have been with American Family Insurance for 10yrs, great working relationship, I gave them money, they provided my with car insurance which really I view as important because without it, I can lose my license, get my car impounded and potentially lose my entire life savings. Yeah, not a thing I want. I came to having Behzad as an agent after my last agent left the company, he assumed my business. No cares, I provided money, he provided insurance and junk mail, the relationship was still good. So, I called ole' Behzad for a quote, he provided me a quote $50 cheaper than the American Family Insurance call center did, because as he told me, "agents can offer products the call center can't"... ok, kinda shady, why can't anyone call American Family Insurance and get the best products/policies, why must we work with an agent. But, whatever. So I sat around for a week, called a few other companies, because hey, I am looking to save a buck or ten. Finally, I weighed my options and decided to go with the quoted insurance from Behzad. I called, no one answered, so I left a voicemail expressing interest in the quoted policy, and wanting to talk. This is the moment all went wrong. Several days later, without a call, Behzad deleted a car from my policy, and added on my new car to a more expensive policy. Whoa! Who authorized that! When I discovered this, I was shocked! I mean, no insurance on a car, a policy more expensive then quoted(without as good of options). This isn't what I wanted. Well, needless to say, when i raised some red flags and I called for assistance, Behzad wouldn't return my calls. I called the call center, they just wanted to sell me more insurance. Sorry, but shouldn't we first deal with him changing my policy without my permission? Shouldn't we deal with him deleting a car from my policy, leaving me without car insurance, which is what I pay them for? No, American Family Insurance just wanted to sell me more insurance, brushing this off as "mistakes happen", but this isn't a mistake, this was a willful act, this was him choosing to delete a car from a policy, this is serious! Had i not caught this, I could have continued for awhile without insurance. I felt helpless against the machine that is American Family, I felt like I had to fight a giant. So I started calling, I started emailing, I started posting on their Facebook page, I kept at it, because hey, this wasn't right. No one at American Family Insurance cared, and Behzad never called to explain why he chose to do this to me. I have since left American Family Insurance, for a policy more expensive than Behzad offered me, because once trust is gone, it is gone. My advice to anyone reading this, go elsewhere, save yourself from the trouble. Don't build a long term relationship with this company, especially Behzad, or you too, will find yourself without car insurance at his whims.

terrible company with no heart. lost my job and only had $145 in my account , my bill was $149…read moreincluding a late fee and they refuse to remove the late fee so I could pay my policy and avoid cancellation. one thing is for certain, people dont stay down forever and when I'm up again I will never do business with them

My 81-year-old mother had a flood a few years ago Suzanne fader constantino was her adjuster she…read morecame out her and Michael stuck heart completely took advantage of my mother her steps to this day is not repaired the moving company left all of her items in the garage we had to physically go out there and put everything back in the basement this is not right she is 81 years old she has been with travelers for almost three decades paying her insurance faithfully and Mrs constantino took advantage to her went so far as to threaten her and tell her do not write any more bad reviews or there will be ramifications I just want her steps repaired she does not want money she has fallen three times on the steps I have tried to crazy Little steps but when I mop they come back a loose everyone needs to know what Michael stockard and Suzanne fader constantino did to her if you love your loved ones be careful do not trust travelers insurance with them

DO NOT PURCHASE FROM JOHN HANCOCK INSURANCE!…read more To anyone looking to purchase a long term health plan for you or your senior parents, here is a buyer beware story. Please take careful notice of whom you purchase from and DO NOT PURCHASE FROM JOHN HANCOCK INSURANCE! My 88 year old mother, a woman who had 13 children and sacrificed more than any of us can imagine, has twice been denied from receiving the benefits of her long term health insurance policy because the company claims she can get around "fine." They denied her last August, even though she can barely see and fell 5 times last year. Last October she fell and broke her hip and could no longer safely live in her home of 50+ years. She uses a wheel chair and a walker to get around and can barely pick up her feet because she is so weak and unsteady on her feet. She is losing her eyesight because of glaucoma and macular degeneration. This shameful insurance company, a company that we trusted to treat our mother with respect and decency in her old age, is denying her the right to live with the safety of knowing that she did the right thing by purchasing insurance to keep a roof over her head. Our father spent his life touting the benefits of insurance, as he was an agent himself (thankfully for a different company), so it's painful to have to share this story with the public; however, we are at a loss as to what to do. How incapacitated does one's mother have to be in order for this company to grant her this policy? She can not take her medicine on her own, she can hardly shuffle herself around the room, she has fallen again in her assisted living facility, and she needs 24 hour care. Even her assisted living facility is shocked that she was denied, again. DO NOT PURCHASE FROM JOHN HANCOCK INSURANCE! At the bottom of their policy it gives a number to call if we'd like to sue them which tells us that they've been down this road many times before. Do they just expect people to give up and not sue? DO NOT PURCHASE FROM JOHN HANCOCK INSURANCE! I'd give this company 0 stars if I could.