The heat in my house stopped working during one of the few cold days in Florida when it was in the 30's outside. My house was built in the 60's and not very energy efficient and it was in the 50's inside my house, which was a bit too cold so my boyfriend looked up a company and found Universal Heating & Air Conditioner. We scheduled an appointment for the next day. The technician was on time and very professional. I was wondering that the entire unit would need to be replaced. Thankfully the problem was that my heating coil was burnt out and needed to be replaced. This cost around $250, which was a relief. The house was cold so it took a while to heat, but after the house was heated the fan didn't turn off. We had to call them back and have them come back to look at it. Thankfully we found out that the first technician just mixed up a wire and the second technician was able to find and fix the problem in about 10 minutes. Obviously it would have been better if the problem was fixed the first time, but we're all human and mistakes happen. The company was prompt, apologized, and fixed the problem so I would definitely use them again. read more

Universal Heating & Air Conditioning - Repair van - Heating & Air Conditioning/HVAC Near Me - Altamonte Springs, Florida

These guys are by far the best HVAC company around! Samantha in the office is always quick to answer any questions and return any calls. We have used them many times and have never been disappointed. Once we strayed and used a different company, which led to a year of misery. Mike their technician was able to solve all of our problems the same day we called. These guys are the best!!! read more

We had people in from out of town and turned on the spa last night. We went to get in after dinner and it was ice cold and found out that the heater wasn't working. I called them first thing in the morning and the young lady I spoke to heard me and felt my pain, and they got a technician out here this afternoon. Brian took care of everything to get the heater working again (I bought it from them 3 years ago), and tonight it's heating for my guests to jump in. Thank you for the exceptional service. read more

I wish I would of found this company sooner! I paid another company that screwed everything up with my pool heater & then this company fixed it ASAP & didn't even need that part afterall .. Cullen was a life saver.. thank you so very much! I'm definitely going to use this company from here on out! -M. Hawken read more

Excellent service from A/C tech, friendly and helpful office staff too. Price was very reasonable.

Where do I begin... the morals in this company are just completely off. Im an honest working man, who recently just got out of service and went to school for hvac and soon as I graduated I applied for universal heating. The mistake I made. In the beginning I showed up to the job 30 minutes early NOT paid, and because he asked us to, and told us it's a good way of showing you want to be here and learn and get a raise. So I did, the ex owner, Dave is his name, he is extremely disrespectful and racist. His first words when meeting me were, "are you in a gang?" Because I had a tattoo on my forearm that states "Mathew 6:34" this is my first encounter with this Dave guy. I let it slide, amongst many other remarks about Chinese people. I believe it's safe to say he started getting extremely disrespectful towards me when I couldn't understand a topic he was teaching, and please don't forget I was in the service I can take some disrespect but this man made you feel like shit. And I never would say nothing back because I'm better than that. Fast forward I stopped going to his class and still showed up 15 mins early unpaid, because Josh, Dave's son, asks us to, so we can get our paper work right, seems like that should be on company time but hey I don't run the show. A day goes by and Josh pulls me into the office and asks me why I don't show up to his class and I explained how he is very disrespectful and I can't focus on work when I'm upset at someone who doesn't even work here. I told Josh what was going on and you know what he told me ? He said sometimes this work can be intimidating... and started to explain a story and after he finished I redirected him to my complaint, and he went on and said how many people DO like him and like the way he talks. And I stated my reasoning again and it just never got to him, he just shook his head saying "this isn't looking good" and left the office. Fast forward a few weeks to 10/30/23. He started putting me with a part timer and I wasn't getting my daily hours, I got back to the shop to go home by 1240pm .... Then they asked me if I wanted to help move the ware house to their new location, I agreed but in my head for only 1 hour because I want to do hvac, there should be enough work to put me on with someone who is 40 hours. Anyways I kept the complaint to my self and helped them move and left to my home shortly after. Fast forward to 10/31/23 I get there early 7:45 and he's there only and says to me "hey did you tell my brother that you don't want to do HVAC anymore?" I am in a state of confusion at this point because I never mentioned that. And he told me again, what his brother told him. And I stated he must've been confused because I said I don't want to keep moving boxes I want to focus on hvac, (because his brother asked me how are you liking it so far? And I can't joke apparently, even though it was a serious statement. ) Then Josh goes on about how he needs team players and I let him speak and I start speaking and he just cuts me off every chance he gets. But I finally was able to speak and I said I am a team player I come here everyday on time, I take the trash out, I hold the umbrella, I listen to what anyone has to teach me and I even went to school, I'm serious about wanting this, and he said that my school doesn't mean shit to him. I sat there in disbelief as to why Josh is even getting angry, he's a boss he shouldn't handle this, this way. And he tells me he doesn't like the way I'm not going to his fathers (Dave) class. And I'm just in complete awe because I explained it and he doesn't want to hear it, I repeated that he is disrespectful and I learn better in the field. (His dads classes are OPTIONAL HE TOLD ME IN THE HIRING PROCESS) And when I said that, he said "this isn't going to work, and I asked "are you firing me" and he replied "yes I'm firing you, give me all the company T-shirts." shortly after I received the HR number, I left while he started saying curse words under his breath and just an angry look on his face. DO NOT WORK HERE read more

Universal Heating and Air conditioning company is very professional ; from the front office staff to the technician. I called for a warranty repair on my pool heater, the technician came out and took him time to tell me everything that is wrong with my unit as well as my options. I have decided to repair my pool heater based on the options given to me . I look forward to working with Universal Heating and Air Conditioning in the future for my A/C and heating needs. read more

I wanted to write a review on behalf of my father he felt so strongly that he had me write one for him. "Cullen Smith is a great technician very responsive and well trained. I highly recommend him!" read more

This company came to my house and gave me a wrong diagnosis, and then they built us for 1,400 dollars. For units that they didn't replace, I would not recommend this company for anyone that needs an air conditioning job. This company sucks and a bunch of liars and crooks work there. read more

Horrible customer service and fraudulent business practices. Never told about a charge and they are saying well to bad you weren't tOld but it's our policy. If I'm not made aware then you cannot expect me to pay! read more

My AC went out at 3 o'clock on a Saturday right after my family and I had finished working in the yard. Talk about freaking out. I called Universal heating and air-conditioning and they called me right back, probably 60 seconds later. They had somebody here at my house within 45 minutes. They diagnosed the problem immediately and fixed the air conditioning. And the price? Well I was totally surprised at how inexpensive that visit was considering it was the weekend. Universal is my new air-conditioning company! read more

Just had Total replacement of very old system and I could not be more impressed with Universal Heating and cooling as company. Mark and Eddy were the technicians and did a phenomenal job in the attic and outside with ground work needing done including new slab. Beautifully installed new unit and other parts. I watched all the old get taken away and all the New going up into the attic with pictures and a short video showing the work. Five all the way around including CLEANLINESS! Ps I have lived in Florida for 30 years. These guys are great! read more

Best HVAC company I have ever used! There are not enough stars to rate how much I love this company! Friendly, fast, trustworthy, goes the extra mile, And a Good value. it was Friday afternoon. My 7 yr old grandson, his friend, plus 5 others were arriving in Florida for their Christmas vacation and my pool heater stopped working. Swimming in Nana's pool was all my grandson had talked about. My neighbor recommended this company. He said they were the best. I gave them a call but they were booked out until after Christmas. I explained my situation to a really sweet gal named Sandy. She said, "Let me see what I can do. Give give me a few minutes and I will call you back". Sure enough, she calls me back! She said she found someone that had just left a job, was near my neighborhood, and would be there in 20 minutes. A super nice repair man (David) shows up. As he was working on the heater, he was explaining to me everything he was doing and why he was doing it. it was my Christmas miracle! read more

They were called because my pool heat pump was leaking pool water. The tech came out, took the heat pump covers off, and found a leak at the plumbing fitting going into the heat pump. He told me they don't do plumbing repairs, then he put the covers back on and left. I tried turning the heat pump on, and it didn't work because the tech had disconnected the control wire. I called them back to come out and fix what the tech had messed up. Another tech came out and fixed the control wire. Then, I get an $85 bill for the first service call. They said they didn't find any leaks and the water was condensation from normal use and the service call was not covered under warranty. Funny, the heat pump wasn't running and the tech even told me he found a leak in the plumbing connection. Then, I get a second $85 bill for the second service call to fix the control wire that the first tech forgot to reattach! So, they want $170 for not fixing the original problem, and they totally fabricated the write up on the bill to justify this. They were told it was a pool water leak before they came to my house, they came anyway even though they don't fix those types of problems. By the way, I even tested the leaking water for chlorine, which was present, so this was definitely pool water, not condensation. I have called them 4 times now over 4 months, and they have not responded other than to keep sending me more bills. Stay away from this company! read more

Best ever customer service!! We have used Universal Heating and Air for several years now. They always go above and beyond to schedule our services and repairs when we need them. The Service techs are highly knowledgeable and offer wonderful customer service. We recently had an Air Knight System installed and not only did they get it schedule quickly but they were able to get it in an area that was not easy to install. They kept us informed and explained the details perfectly. Great job Universal! What a pleasant experience!! read more

We had just gotten home from vacation, only to find out AC stopped working on a hot 98 degree day. We called Universal Heating and Air Conditioning and to our surprise they were able to come out within an hour. The technician Josh was very polite, professional, knowledgeable and kept us informed throughout the trouble shooting process. He also saved us some money because he was able to determine the unit was under warranty. He also cleaned out the condensation pipe where water collects. This is by far the best AC and Heating company I've dealt with owning the same house for 20 years. read more

Loved that I got a response in less than 1/2 hr of placing the service call. They called to confirm the time and once again to let me know was coming a little earlier - which worked better for me. Technician showed up with face mask which was very good due to this time covid19 prevention. Had the parts needed to do the repair and was in and out in a reasonable time. A/C is working good now. Only little thing is that pricing for the part needed was a little higher than expected, but my problem was solved in a couple of hours from the initial call to the repair ending. So I'm happy. read more

After five phone calls to other companies, I was pleased to learn that Universal Heating & Air Conditioning would diagnose my electric heat pump pool heater problem. They did a great job repairing my complicated setup and my wife is once again happy with our pool jacuzzi! :) read more

Universal Heat & Air is the best. The company I work for uses Universal and their work is always impeccable. We've never had any issues with the work they've done for us. Additionally, their customer service is the best! I can't recommend Universal enough! read more

Universal Heating and airconditioning is hands down THE BEST, airconditioning sevice in Orlando area. Reliable, prompt, courteous, and knowledgeable. read more

I have used this company for years. Very honest and reliable. I had an old Luxaire a/c unit that they kept running for years for me until I could afford a new unit. Finally had a new unit put in and haven't had any problems. My house is cold and my electric bills have reduced considerably just as I was told. I found that this company, from the office staff to the technicians, truly care about their customers! So rare to find that in a company anymore. read more

House was 85 degrees when we got home at 4:45. Told Wife fat chance anybody is going too come this late. We called an A/C Company and one of the Owners was on the way Home. He told the service dept. he would stop by our house on the way Home. Showed up at 5:15 and worked on the A/C for 2 hours. We have had problems in the past with other Companies with no success. Well A/C is working great and the dual Owner gave us some great tips. Sorry name is Universal Heating & A/C read more