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    Universal Crystal Cleaning

    5.0 (3 reviews)
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    Services - Universal Crystal Cleaning

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    1 More Service

    Post-construction cleaning

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    Sweets Chem-Dry - Don't forget we clean office spaces too!

    Sweets Chem-Dry

    (54 reviews)

    Update: for $32.00, we rented a rug doctor machine from Home Depot and cleaned the carpet and couch…read moreourselves with some carpet and upholstery solution we already had in the house. Everything looks great and we will do this again the next time something needs to be cleaned. So tired of these 'bait and switch' maneuvers - either give an accurate quote over the phone and stick with it, or you will lose business.

    I hired Sweets Chem-Dry to clean three area rugs and two runners, specifically because they…read moreguaranteed the complete removal of pet urine odor. They emphasized that their offsite cleaning process would achieve results other companies couldn't deliver with onsite cleanings, so I paid a premium for their service. Unfortunately, I'm deeply disappointed with the outcome. The rugs were picked up and returned several weeks later, still damp and--most importantly--still smelling of urine. I waited until they fully dried, but the odor remained. When I contacted the company, they offered to re-clean them. I agreed, though this meant another lengthy wait and dealing with pick-up and drop-off again. The second time, the rugs were dry upon return, but still smelled strongly of urine--now mixed with an overpowering fragrance from the cleaning solution that was so intense it caused headaches in my household. I asked to speak with a manager, and Rob informed me they don't offer refunds, but could clean the rugs again. At this point, the rugs had already been gone for over two months, and I had no confidence a third cleaning would fix the issue. I declined and asked again for a refund due to their failure to meet the original guarantee. Rob said he'd look into making an exception and follow up with me. That was over two weeks ago, and I haven't heard back. The rugs have now been in my home for several weeks, and they still smell like urine covered by heavy fragrance. I feel let down not only by the poor results, but also by the lack of follow-through from management. I would not recommend Sweets Chem-Dry if you're looking for reliable odor removal or responsive customer service. They did not meet their guarantee, and their process caused more frustration than resolution.

    Cascade Building Services

    Cascade Building Services

    (4 reviews)

    Unfortunately my experience with Cascade Building Systems has not been a pleasant one. They have…read moreserviced our facility with cleaning / janitorial service for a little over a year. In that time, I have never really been impressed with their service. For example, I would often come in to our washrooms and find that there were no paper towels on the day following their service. I concluded that as long as they saw that there was product in the dispenser when they were here, they would not service the dispenser. I have personally done janitorial service before, and I always checked dispensers to see if there were enough products to make it to the next service date. We also asked them to make some changes in the way we had them performing the recycling to avoid sensitive documents going in the trash. As with most requests, the answer was either "It will cost more" or "We can't do that". We finally decided to find another service, and this is where things went really bad. We were informed that we had to give 30 days notice per contract, but no contract existed. It was then insinuated that we were terminating them due to financial issues, which is not accurate either. I would have escalated these issues higher in the organization, but I was already dealing with the owner Darren. If I had known this was the kind of poor response I would receive from them, I would have made the decision to change cleaning companies far earlier. Maybe I am an isolated case, but for me Cascade Building Services is a company I will avoid in the future.

    Our company had gone through four different janitorial providers before we finally found Cascade…read moreBuilding Services. The others seemed to always miss things or do subpar cleaning, but we now have the most consistent and thorough cleaning ever. The crew we have is very polite, detailed, and timely, and all of their employees are very professional. Their prices are very competitive as well. Just recently, we had an urgent situation at our office and our account rep, Brian, was extremely helpful and responsive, even after hours. We needed a few industrial fans to help clear out smoke and they responded immediately and helped us out big time by loaning us their fans and doing extra cleaning. Seriously outstanding service. Highly recommended and best janitorial provider we've ever seen.

    Universal Crystal Cleaning - officecleaning - Updated May 2026

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