Worst customer service I have experienced is from this branch, Nadya/Nadezhda being at the very top…read moreof the list. I agree with other reviewers - they hang up the phone on their customers, extremely rude and unprofessional, yell, and are not helpful at all. I have no idea how these people get paid to drive customers away. While management makes excuses for their employees who are not held accountable and are not taught what customer service is, especially in this country. If this was my business/ branch, I would be furious. Stay away from this branch, bank, credit union.

I know my money is safe here. Staff is always friendly and professional. They all speak 3…read morelanguages. Very convenient location. Their branch manager Olexander is so helpful and knowledgeable!

Polite professional customer service each and every time I go in... And plus I do like free…read morelollipops

I have been a happy customer with this branch for over 40 years. They may not have the reach of…read morethe big national banks but they act like they are happy to see me and always fix my financial concerns..

Shonna is great and explains everything in detail and is a pleasure to talk to!!!…read moreThe price is on the high side, Went up 150$ from the year before but other than that it was great.

My tax preparer Mrs. Noemi Ingalla has been very helpful, approachable and competent at filling my…read moretaxes for the year. I can be at ease with her guidance and thorough explanations on tax terms. I appreciate her business and may she continue to extend a helping hand to people who aren't well-versed in the tax return process.

Michelle is absolutely amazing she helped us with her mortgage and I really can't thank her enough!…read moreIncredibly organized and easy to work with. We Felt completely confident with the entire process and she was attentive the whole time and even when we complicated things she made them feel easy. We now live right in the neighborhood and intend to continue banking there for as long as we live in our home. which we for see is a very long time did I mention, she also lives in the neighborhood! OK now I have to talk about Carlos, he has to be the most computer savvy personal banker that I have ever met. I feel like I learned something about my own tech every time I'm there and banking has become increasingly easier which is only a bummer because I don't have to go and hang out with them as much, but I totally still will!

I had such a great experience opening an account and depositing my check at Umpqua, that I wanted…read moreto YELP it. There is only one other review on here, so I had to read it. Wow! Scathing. Good news for me I guess. Maybe that review is what's helping me to receive the friendly, helpful service I am givenm by keeping other people away. I am never the the best client, and always have questions, or issues when I go to the bank. The staff there has always taken the time to address my concerns and be sure I am happy when I leave.

My tax prep contact officially retired and closed shop after 30 plus years of service. I had to…read moreleave town unexpectedly for several weeks. The tax prep person where I am currently located gave a projection of owing a ton of money to uncle sam. I decided to search on Yelp for someone more credible and found these awesome people/company to work with. Highlights are: 1. Very responsive, lightning fast reply's 2. Reachable via email, phone 3. Quick to review documents 4. Quick to set up a final appointment 5. All done virtually through a secure system that is user friendly 6. I did not pay as much as originally stated by the first person I reached out to 7. Outstanding zoom call that was quick and painless 5 out of 5 stars!

So this is the first year I owned a business (LLC) and was looking to get help and hopefully find…read morean accountant for the future. Now I'll be the first to say, I'm pretty lost with profit/losses and book keeping, as I said it's my first time. For the past 8 years I've just used TurboTax for personal, but as I said, first time with a business. Initially you talk with someone over a chat, they ask you questions and you answer them and send them forms. They said they could do my profit/losses for me for about $75 extra, I was fine with it, figured it was worth learning how to do it. Took about a month but finally had my appointment to talk over video (30min). They were 6min late and obviously very tired. I truly felt bad for Yuliya as she seemed so exhausted. We spent the first 18min looking at the Dept. of Washington tax site and she was showing me how to fix my prior quarterly tax filings because she felt I had labeled my business incorrectly. After I showed her what I was doing, she changed her mind and said "I think you're actually fine and doing it right". So that left us 6 minutes to rush through my tax return before her next appointment. In the end I spent $350 to save $3 (the difference in number between what I got in TurboTax vs. having it done by Nationwide). For me, if I would have learned something about better tax reporting for the LLC, it would have been worth it. But it just felt very rushed, very impersonal and honestly I'd rather just go back to doing it myself.

This review is based on getting my taxes prepared by Joan for '06 and '07. I needed them done…read morebecause I was getting paid entirely in under the table tips and independent contractor work. They did a great job, treated me very respectfully given my lack of w-2s, were helpful and provided a good timeline for me once I was actually a client (contacting me six months before taxes were due, for instance). I no longer need their assistance, but if you are thinking about paying taxes and nervous about it because I don't have a normal job, then they're highly recommended.

I had a very good experience with them this last year, when I began to use them for my businesses…read moreAlive MMA and Good Garbage. They were fair, timely, and a good value relative to my previous accountant, who retired. I look forward to working together in the years to come.

Stephanie was amazing to work with. Outstanding service company you can trust!!…read moreMotivated to take care of customers with integrity!!!

Over priced they will take advantage of you not know how to do your taxes I have had the worst…read moreexperience here I don't recommend it to anyone.

Came here to avoid going to a commercialized place like H&R block. I'm from out of state and thus…read morehad to do 2 state tax returns, which i figured would be complicated. There weren't a lot of the yelp reviews for tax services, so i figured I'd write one. I called to schedule an appointment for my partner and I, which didn't take long as tax season has just started. When we arrived, check in took about 10mins, which didn't seem too bad. Our preparer was Yana, a nice enough young woman. It took our preparer half an hour to log in to their system, but i suppose that may have been out of her control. Once started we let her know we just moved from another state and that we'd have to file in both states. She got started and asked us a few questions and that was it. She didn't really let us know what was going on and if she had any questions, she would ask the owner, David. I knew our taxes were going to be a bit more complicated than the usual taxes she works on, but being new to the state and oblivious to taxes, i was hoping she would at least be a little more transparent with us so we can learn about what was going on. Finally she asked us for about 10 signatures, on the first one, we asked what we were signing and she said, " it's so I can begin processing your taxes." Fair enough. On the second, we asked again. She said, "same thing, it's for the taxes." Mind you, she was not showing us her screen or anything. All we had before us was a 3x8" digital signature pad and her description of what we were signing. At this point, i was onto her and was not doing my signature, just long horizontal slashes on the pad. Once she finished, i asked for print outs of what we signed and a breakdown of the costs. We were charged a lot, but again, i figured it was the dual state taxes. We arrived 2hrs before closing and left 1 hour after. We probably spoke 5 times in that whole duration and we left questioning everything and honestly, feeling robbed. So I got home and reviewed the signatures. Most of them were standard federal forms that I've signed before, but about 3 or 4 of them were about consenting to sell my information to third parties. I was angry because she didn't tell us that at all. The next day, i received a call saying I had to go back in to re-sign because they found they made an error and couldn't submit my documents. I went in and i asked her to retract the other signatures, but it was too late for my partner, because her taxes had been submitted. So she said we can just cancel the spam texts, or if they're calls, just ignore them. So that's great. Long story short, we went to the H&R block on Division and Burnside and worked with Dana for a "second look." She was wonderful, and let us know everything she was doing and even had a second monitor for us to see. She let us know everything Yana did was correct, but that they overcharged us. Lesson learned for next year. Be forewarned. DO NOT sign anything without them showing you.