I was in the hospital back in Sept 2025 so had my sister call and have my mail held. I was injured much more seriously than originally thought so had to spend two months in assisted living. A friend drove me to the post office to pick up the mail that had been held and to have future mail forwarded to the Assisted living. First of all, there was nothing but junk mail that had been held. I have informed delivery so I know for a fact that a lot more mail should have been there, including new checks and a debit card. NOTHING but junk mail was held. I filled out a forward of address card since I would have to spend 2 months in assisted living. I never received one bit of forwarded mail. When I was well enough to come home I stopped at the Shelby post office and there was not one piece of mail. This means that all my bills, checks, debit cards etc were lost from the beginning of Sept through the end of November. Nowhere to be found. I even checked in post offices in Hickory to see if they knew anything. NOPE. 3 months of lost mail and no one is being held accountable. I have never had such poor service from any post office before this. If I could give it a zero rating I would. It should be investigated or closed for the lack of efficiency. read more

I had to stop my mail carrier today and ask her if she was new because our family and our neighbors have noticed a big improvement in service! Thank you so much to TAMERA! We now get the correct mail in our boxes, and we get the missed package delivery notice taped to our door and not in our mailbox like before (and before we were home, so we knew there was no actual delivery attempt made). Keep up the good work! Whatever changes were made, they're great and we are noticing, we sincerely appreciate it! read more

I have tried to overlook something but enough is enough. Twice in the recent months I have had a box that was almost impossible to remove from my mailbox, inside. I know some new people and young people have been hired but its still suppose to be the US Post Office. Today one of my letters was on the ground and to wet to open.Enough! read more

We miss Darlene our former mail carrier!! I am receiving the wrong mail. Mailbox being left open. Horrible mail service right now in Shelby nc read more

we moved to Shelby exactly 1 month ago, my dads disability check is over a week late the mail lady picks and chooses what day she wants to leave the mail, and now they are trying to force me to move my mailbox to the road when liter every house around mine has a mailbox on their house. This post office never answers the phone and when I go up there they tell me they can't do nothing. so I'm about to press charges for them stealing my dads check I guess read more

jeremiah, the podtmaster at the shelby post office on dekalb st. in shelby nc was very rude to me a little bit ago when i reported an important piece of mail had the wrong address on it. he was hateful uncaring and disrespectful. it is pathetic to get that type of customer service from someone at the post office. The postmaster not podmaster. HIS NAME IS JEREMIAH AND HE IS THE POSTMASTER AT THE SHELBY NC POST OFFICE ON DEKALB ST. JEFF, THE SUPERVISOR WAS ALWAYS KIND CARING AND HELPFUL TO ME. I REALLY APPRECIATE HIM. JEFF MAKES THE SHELBY POST OFFICE GREAT. read more

Honestly the service has never been great since we moved to Shelby. Not worthy of my time to write a review till today. Prior bad experiences include mail on the ground, inconsistent timing, neighbors getting our mail etc. To be expected. But today Shelby postal services gave me a extra special experience. While on the way home from work our postal carrier Amy decided to make a abrupt turn into the side of my vehicle . You would think that a person entrusted to drive for a job would pay more attention. First incident maybe, no way the whole postal vehicle had scratches and bumpers falling off. So we waited and low and behold I got in trouble for the incident. Now I'm not denying the officers and the decision, by no means. But maybe try to hire someone who will not crash into others during delivery and pay more attention when on the road. Thanks for the exceptional service shelby postal! read more

Everyone here is fast and friendly. Never have to wait very long. Even at Christmas time the line keeps moving. Don't be offended that they wear rubber gloves; it's not you they're worried about. if you had to handle dirty money and packages all day, you'd wear gloves too. Seriuosly though, theses guys/gals ar every helpful. read more

United States Post Office - Is it this one? - Post Offices Near Me - Shelby, North Carolina

Most of the staff is easy-going and friendly. I would avoid Eric and Jennifer, the supervisor though. I had a poor experience with them. She was nonchalant and dismissive. She also kept me waiting for half an hour. And he was flat out rude. Some people like to think that they are above others. He should keep that attitude at home, instead of condescending to customers he feels are "beneath" him. read more

Getting your mail is hit or miss. A couple weeks ago the mail carrier delivered my son's new work boots to the wrong address. Thankfully the person was kind enough to take them to the post office for re-delivery. Today I received notification that two packages I've been expecting were delivered. I didn't get anything but junk mail! We shouldn't have to file complaints on order to get our mail. It takes forever for the postal service to acknowledge they made a mistake and pay for missing items--if they do at all. No way I'd trust this post office with something important like a check. read more

I don't leave reviews often but I just have to. I just got off the phone with a woman from the post office (by the way, it is 9 PM on a Friday!) I don't know what made me try and call at this hour, but I figured I would leave a message. Well, a woman answered (I didn't catch her name) and I explained my problem--I moved out of Shelby and there was a package being sent to my old address, and I wasn't sure if our mail forwarding was going to work since the package transferred from FedEx to USPS. She said that it was NOT going to my new address, but that she would be happy to put a new label on it for me. She got my address and relabeled my package at no cost. She reread the address to me several times just to make sure it was right. Seriously--I am so grateful that she took my call at this time of night and was so incredibly kind and helpful. Thank you! read more