Slow processing at this location. Use anything else but usps if possible. Do not recommendread more

SLOWEST USPS EVER. This place makes the DMV look like a fast food place. It's the longest line and…read morethere was only one person working the desk. I will definitely be avoiding this location in the future.

The person who "helped" me was careless with my things. Shoving them into a box and taping up the…read moreboxes before I could even say "wait!!" My things ended up smashed in boxes without the tags taken off them, letters send with them and the handling I needed for these gifts I was sending! I was upset by the crude nature of the person behind the counter. Also, they put my items in boxes that cost more then the 'all in one' boxes that cost cheaply. I hadn't realized this until I'd left that I'd paid an extra 10 dollars in shipping. Better customer service is in need, and care for my items. Won't venture here again unless I'm in desperate need.

I doubt that the Wooded Acres location is an worse than the Untied States Postal service a whole…read more Many incidents of lost mail, mail retured to my address after months marked un deliverable though the address was absolutely correct. Several incidences of the Waco USPS making claims that an attempted delivery took place and a notice left when in fact. the item had NOT YET REACHED the area and no notice was left. Most recently, I attempted to prevent USPS from loosing a substantial check addressed locally. USPS claim that an attempt was made to deliver the item during hours when most people are at work, school etc. USPS CLAIMED that a message was left and made no further attempts. The intended recipient has NOT ATTEMPTED to pick the item up at the Wooded Acres location and probably dismissed it as a piece of junk mail The USPS is the primary contact that most people have with the United States Government. Like other government agencies, the employees get paid whether they do their jobs or not.

Today it was pouring down rain but that does not mean that I did not have printing needs. I…read moreemailed the store and asked if I could send them 30 different attachments, I needed three colored copies of each for various table toppers for my breakroom. They were benefit reminders for the coming year for the staff. The store responded quickly and I sent the attachments over. Two hours later, the job is done. I am not a big, regular customer but I treated as though I was. Thanks UPS Store

Always a good experience here. Friendly, helpful employees. Never have to wait long with plenty of…read moreemployees

I was in town for business but had to drop something off and found this location. I found the…read moreemployees to be personable and helpful. The store is designed to make it easy to see where to line up; however, the way it ropes off, it blocks customers from the copiers. That doesn't make sense. Hopefully this is fixed soon. The store is in a shopping center, so parking was very easy.

I always use this location with no issues, but today was different. I wanted to mail off something…read morewith post cards inside a bigger envelope and have a smaller envelope inside as well ready for a return already paid for. The attendant helping me out wanted to weigh the bigger envelope without all the contents that would be inside of it, to which I told her if it's a weighted item, everything that's going inside the larger envelope should be weighed. After going back and forth for much longer than needed to about what should be done, she decides to do as I was asking (despite her attitude written all over her face). She mentioned it would be a bigger charge and to which I am fine with because on the way to the original destination, everything should be weighed for accuracy, but the smaller envelope should be weighed separately with the contents that will be returning to me. As I was leaving the store, before I could even step outside the building, I heard the other staff (Brooke) say, "you were right." With other customers still in line, we're is the decorum? Anyway, this staff needs to be trained to not talk about customers in front of current customers.

For many years the problems have came from the Waco distribution centers not the drivers who get…read moreblamed for the problems that come from the center setting up the packages for delivery. There is to many different types of problems to list. It all starts at the top with management

So, I just got a notice and I was home all day and no one knocked on my door until my neighbor came…read moreto my door and knocked and I found the notice. I called corporate and the 800# which should be renamed to call 1-877- call BOT! All phone numbers for help are transferred to the same program with the same bot, aka artificial intelligence and it is impossible to get a life human person to help and one would think. I remember that when UPS started they had live people to help us and now that they have prospered , yet the quality of service to its' customers, has plummeted to poor and very, I will add. ups.com/track will also not work w/o your tracking no. At this now for an hour and hope this helps someone and UPS pays attention to their latest reviews and not just on here. The bot could not help me after spending 1/2 on phone. Pressing 0 no longer works. This shipment w/notice number only could have been any one package from multiple companies that I have order from recently. We used to be able to put the notice number and it would give us the information. I called my Local franchise UPS store and was advised to call and choose shipping rates and then put the notice number to get a live person but also she looked it up for me and gave me my tracking no. Why put us through more hardships UPS after you have become so successful! Fix this and make it easy for us to speak to a live person; my heart goes out to the Elderly on this as well!! Any delivery services out there in competition, never make this mistake and LQQK I am sure customers will pay whatever just to get the help they need Live and not from a BOT or Robot; and be able to easily access a Human Being for Service!. I put the review here and changed the stars to 5 because my local office here is Excellent in servicing UPS Customers but will post this on main google site now. and wanted to share.

This Fed Ex store was very nice and super clean. We had Vee help us with our parcel to be shipped…read more She was very kind and helpful. We will drive to that location (that was a little bit further away than we thought) because it was worth it! Vee took our package and she was very helpful when my husband told her that we were very new to the area. She was helpful in giving us ideas about why coming there is a great idea for all kinds of shipping needs! I really want to say "thank you" to Vee because she made us feel welcome in a new town. We recently moved to Waco area from the Midwest.

Fantastic help when I was crunched for time, very patient and understanding! Had some last minutes…read moreprinting needs and had issues getting the file to them, and they worked with me to figure out different ways to make it work, was a huge help!

Hire drivers that will do their job and not lie about coming by and unable to deliver packages. And…read moreones that knows how to read addresses .

In Waco, TX. The driver literally laid my package on the ground on the street curb, but stated they…read moreplaced it in "outdoor storage." There was no outdoor storage -- it was right on the street so that anyone driving by could have easily opened their car door and just picked it up without getting out of their vechicle. I don't have an exceptionally long driveway, so they could have easily walked it up to my front porch. Additionally, I live in a safe neighborhood, there are no dogs running around, the package could be easily carried with one hand, so this was just pure laziness. You would think that Fedex would expect their delivery people to make the effort to leave a package by the front door to avoid having to pay insurance for lost packages. Just absolutely pathetic. Notice that UPS left a package on my front porch within an hour of the delivery that was left on the side of the road by FedEx. FedEx is just the worst. I've had lost and damaged packages, delayed packages stating I wasn't home when I was. In 20-years, I have never had issues with UPS. Such a difference in quality and service.