My appointment started on time and I was helped by Ausin and was getting my first passport. He was…read morepatient, knowledgeable, and helpful. He knew what he was doing and that was obvious. A great help for this newbie. Thanks Ausin

Great service It is a bit far away from my home but they do nice work. Excellent snail mail. Clerks…read morework hard and do a good job

...Sadly this place is no longer the friendliest post office. I think those ladies retired. Now I…read morejust get grunted at, employees look annoyed when asked a question and give bare minimum response as if I should know that above 12 oz costs x, below that costs y. Now I might as well go to the Decatur ones, which are equally unfriendly.

No issues with this location but the mail service by Abraham Lincoln Airport is despicable. We can…read morego days without mail service and then we have neighbors bring us our mail and we put their mail in their mailbox. It is an endless battle figuring out what the hell is going on with the post office.

62704 beware. I'd give zero stars if I could. My package delivery man (different from the regular…read moremail), delivered three packages to my home the other evening at 7:45pm. He must have been tired because he threw all my packages to my door. Apparently he couldn't be bothered to walk the extra 3-4 feet, lean forward, and place them on my porch. Most irritating was my third package, that he literally THREW from the sidewalk, despite the fact that it had large red "fragile" stickers on literally every side of the box. Really pissed me off. I understand being tired. It was almost 8pm, he probably had a long day. But how about some common courtesy? How about next time just put it off until the next day? What would he have to say if he watched this happen to one of his packages? I bet he'd feel some type of way. It's all on video too. The next day I went to three locations to make a complaint. When I got to the third location (Wabash), which was the correct location to make the complaint, the supervisor couldn't be bothered to walk out and speak with me at the counter. Instead she had the employee give me a sticky note with her email address. After my third email to her, I finally got a half-a$$ response. Smh. Tried to post video for you guys (it's really something to see), but yelp doesn't allow video. So here is a screenshot of him throwing my FRAGILE package. Damn shame, huh? Made a formal complaint with USPS, but never heard back about that.

Today I went into the office trying to resolve any mistakes issue. Chris was the one who went above…read moreand beyond to help me track a package. He followed up with me afterward. Although it has not been resolved, he absolutely provided me with the world classic customer service! Awesome employee which is hard to find. Thank you!

This place has a slow, plodding piece of a Stephen King novel, without any sort of gratifying…read moreconclusion to make it all worth it. The postal carriers from this branch are absolutely stellar, but the actual workers in the office, and the post office itself, give the USPS a bad reputation. No one here ever seems to operate under any sense of urgency or impetus, slowly stomping around with heavy and exasperated size punctuating they're already monotone interactions. Long lines because they are understaffed and underpieced and refuse to get an automated postal system IN the building. Lack of mass wearing a mass protocols through the pandemic shows they're much better at curing disease like plague rats than actual mail.

I have been here many, many times and it is always a pleasant experience. Forget about all the post…read moreoffice stereotypes-- the women at Altgeld are wonderful. Tammy, especially. I really have to mention her because she is one of the most beautiful people I have ever had the pleasure of interacting with. There is something about her that is so soothing. I'm almost sure it's her voice. She is not needlessly bubbly-- just genuinely a good soul. She is so kind, knowledgeable, and endlessly patient with students (sending snail mail is this campus' most arcane field). I have never once detected a note of irritation in her voice. She answers any all questions clearly. And she makes sure that the office is running without chaos. I'm contemplating sending needless mail because she always brightens my day. I always wonder about her friends and family because they are some lucky folk to have her in their lives. Definitely go here over the post office on Green. That one's nice too, but this in a different league.

I am so upset with this location. I mail things quite frequently for work, am real into thank you…read morecards, receive many Amazon packages, etc. I understand that the USPS has all of town to care for and that is a challenging feat! I commend them for that because I know I could never do so. BUT in terms of curtsy they are severely lacking. I moved to a new apartment in August. I have been receiving the previous tenements mail for months. I tried everything they said online (put a note in the mailbox, call the Post Office, mail back the mail with "return to sender" "wrong address", and more) and I still am receiving her mail. She moved out of the country so there is nothing I can do. Okay. Understandable. Annoying, but I get it. What frustrates me is this week I have had two packages not delivered. One was personalized wedding invitations and the other was something I needed for work. Again, things get lost, not too attached to the items I just need them eventually. But when I talked to a woman at this location she continued to tell me it was my fault. I don't have my name on the mailbox. I persisted that I did and she continued to lecture and raise her tone that I did not have my name on the mailbox. I politely told her that maybe I was wrong and asked if there was anything I could do to make sure I am receiving my mail in the future in addition to the name. And she continued to make me feel like an idiot. I drove straight home to find my name on my mailbox! From now on I won't be able to send my mail to my own address for fear of losing it. Like what is the convenience of door to door shipping if I have to send all of my packages to work or get a P.O. Box? If the woman working at this location had been kind and understanding and still communicated that there was nothing she could do I would have given this experience 4 stars. But because she continued to berate me under the impression that I must be a naive young adult this review gets 2 stars for lack of good customer service. Note: I did not attach my photo proof of my name in my mailbox for privacy. But right after our encounter I took a huge pink note card and wrote my name largely on it and stuck it on my mailbox... and took a picture so I can send it when they tell me my name is not on it.

There was only one person working with a long line. She waited until I had been there for a few…read moreminutes and said I couldn't be in there with my bicycle. I had not seen a bike rack and can't afford to have my bike stolen, that's why I kept it with me. I asked her if there was a place to secure my bike, she said no. There was zero issue with me having my bike, it wasn't dirtying the floor or hitting anything or anyone, it's also pretty small. I was denied services for having a bike which seems pretty ridiculous when there's no place to secure it outside. Feels classist. Based on the reviews you guys can't afford to turn away customers, especially over someone's perceived class status.

Never an issue with staff. Longer lines yes at times but they are friendly and helpful.read more

TERRIBLE CUSTOMER SERVICE. PLEASE GO ANYWHERE ELSE…read more Genuinely one of the worst customer service experiences I've ever had. I walked in and began speaking with Nathan at the counter. I tried to explain to Nathan that I had already spoken with another employee over the phone and my package was waiting for me in the back. Nathan didn't even treat me like a human being. It was literally like I was talking to a robot. Nathan completely discounted anything I had to say and had zero empathy. While I was speaking to Nathan, another employee named, "Michelle", said, "Ya we don't know who you talked too." Michelle was not part of the conversation between me and Nathan so she had no reason to chime in. It took me leaving the post office, calling the office back and speaking to someone in the back, for me to actually get my package back. One last thing to mention. Prior to speaking to staff, I listened to Michelle be disgustingly rude to an elderly woman. It was completely disheartening, because the elderly woman was trying to figure out the keypad and Michelle was being extremely rude and talking down to her. Please go elsewhere.

Cool little post office in an older building downtown. Staff is friendly. Metered parking is…read morenearby and often never a wait for a parking slot. Old school atmosphere inside. I was in and out in several minutes.

When they "attempted to deliver" my package they didn't leave a note with any information on…read moregetting it figured out. I rescheduled the delivery online, and it said it was to be redelivered on the date which I specified. A day later I realized they then had decided to cancel that without notice, and they weren't going to deliver it at all. So I now have to go pick it up, however I don't know which location to pick it up at since they didn't leave a notice, and they don't give an address online. Overall extremely frustrating experience, and still haven't even gotten the package yet.

Passport service** took off a bit of work to go to scheduled passport appt. Jon left the building…read moreright before our appt . 2 more appts walked in while we were there. Leigh ( clerk) did not know where / why he left. Didn't seem too interested in finding out. She called him to which no eta was given. Jon showed up an hr after scheduled appt to assist us. We had called savoy to go there and were informed the office on Mattis is basically unreliable for this service. 2 of us missed worked time thanks to Jon being careless bout our time and our scheduled appt .

This USPS location stays open latest in the Champaign-Urbana area. Mail gets picked up for sorting…read moreas late as 7:00pm here. All mail from a hundred miles around gets sent here for sorting. Mail a letter from your address in Urbana to your neighbor down the street...your letter comes here first for sorting. This location is also the only one in the area with a self-serve shipping kiosk, which can do the work of about four USPS employees.

Great service. Easy on and out. Great hours too. Can't say enough good things about them.read more

I get nervous walking into post offices these days…read more Post office customer service in the Chicagoland area left a lot to be desired while living there for 4 years. So, so slow. There must be something in their union agreement about only being allowed to help 6 customers an hour. No urgency whatsoever. Today, I ventured to the post office in Savoy. Despite living in Champaign this location is closest to our new home. Walked in and there were only a couple of people in line. No biggy, as this gave me time to look at their greeting cards. They were helped as quickly as possible. Yay! I was just there to check-in a package that I already had postage on, so my transaction was easy peasy. Will most definitely be back; maybe just for greeting cards. They had a lot of fun ones.