My appointment started on time and I was helped by Ausin and was getting my first passport. He was…read morepatient, knowledgeable, and helpful. He knew what he was doing and that was obvious. A great help for this newbie. Thanks Ausin

Great service It is a bit far away from my home but they do nice work. Excellent snail mail. Clerks…read morework hard and do a good job

...Sadly this place is no longer the friendliest post office. I think those ladies retired. Now I…read morejust get grunted at, employees look annoyed when asked a question and give bare minimum response as if I should know that above 12 oz costs x, below that costs y. Now I might as well go to the Decatur ones, which are equally unfriendly.

My packages sit here for days! Sick of this! The employees won't work and the managers don't make…read morethem they call off whenever they want. And one of their so-called supervisors has a case against them from the supreme Court! I wish I could give it zero stars or negative Stars.

62704 beware. I'd give zero stars if I could. My package delivery man (different from the regular…read moremail), delivered three packages to my home the other evening at 7:45pm. He must have been tired because he threw all my packages to my door. Apparently he couldn't be bothered to walk the extra 3-4 feet, lean forward, and place them on my porch. Most irritating was my third package, that he literally THREW from the sidewalk, despite the fact that it had large red "fragile" stickers on literally every side of the box. Really pissed me off. I understand being tired. It was almost 8pm, he probably had a long day. But how about some common courtesy? How about next time just put it off until the next day? What would he have to say if he watched this happen to one of his packages? I bet he'd feel some type of way. It's all on video too. The next day I went to three locations to make a complaint. When I got to the third location (Wabash), which was the correct location to make the complaint, the supervisor couldn't be bothered to walk out and speak with me at the counter. Instead she had the employee give me a sticky note with her email address. After my third email to her, I finally got a half-a$$ response. Smh. Tried to post video for you guys (it's really something to see), but yelp doesn't allow video. So here is a screenshot of him throwing my FRAGILE package. Damn shame, huh? Made a formal complaint with USPS, but never heard back about that.

Today I went into the office trying to resolve any mistakes issue. Chris was the one who went above…read moreand beyond to help me track a package. He followed up with me afterward. Although it has not been resolved, he absolutely provided me with the world classic customer service! Awesome employee which is hard to find. Thank you!

This place has a slow, plodding piece of a Stephen King novel, without any sort of gratifying…read moreconclusion to make it all worth it. The postal carriers from this branch are absolutely stellar, but the actual workers in the office, and the post office itself, give the USPS a bad reputation. No one here ever seems to operate under any sense of urgency or impetus, slowly stomping around with heavy and exasperated size punctuating they're already monotone interactions. Long lines because they are understaffed and underpieced and refuse to get an automated postal system IN the building. Lack of mass wearing a mass protocols through the pandemic shows they're much better at curing disease like plague rats than actual mail.

I have been here many, many times and it is always a pleasant experience. Forget about all the post…read moreoffice stereotypes-- the women at Altgeld are wonderful. Tammy, especially. I really have to mention her because she is one of the most beautiful people I have ever had the pleasure of interacting with. There is something about her that is so soothing. I'm almost sure it's her voice. She is not needlessly bubbly-- just genuinely a good soul. She is so kind, knowledgeable, and endlessly patient with students (sending snail mail is this campus' most arcane field). I have never once detected a note of irritation in her voice. She answers any all questions clearly. And she makes sure that the office is running without chaos. I'm contemplating sending needless mail because she always brightens my day. I always wonder about her friends and family because they are some lucky folk to have her in their lives. Definitely go here over the post office on Green. That one's nice too, but this in a different league.

Mail Person could not fit light package in the mailbox so he left it on the ground instead walking…read moreit to the front porch as most people do. Fortunately it did not rain or the winds were not high enough to carry it down the street. This is so lazy and inconsiderate.

This is by far the best mail service ever. Always as reliable as we hope even in terrible weather…read moreconditions. The staff in the offices are super helpful. Even short staffed they do their best with a smile. Thank you Champaign, IL post office.

Rude staff. And not helpful at all. Always seems to be mishandling packages or saying they're at…read morethe other location but really they have it but prolly kept it for themselves. Today I'm waiting for a package I've been expecting. The package has been out for delivery since 6:10am today it's now been 12 hours and it's still not delivered. I'll be surprised if I even get my package, they probably "lost" another package. How does this place get away with this? I will update if I do or do not get my package. Unbelievable. I also left feed back to usps directly about this location so hopefully they're going to get an investigation underway soon to get to the bottom of the disappearing packages and fire those who have been stealing from us.

Bloomington, IL 60108. I'm not sure if this is the correct post office or not but you got the city…read morestate and ZIP Code from my experience. Every time I've ordered something from overseas and comes through Bloomington Illinois Postal Service and this is the second order that I've made and it just sits there it's been sitting there since 18 July I don't believe they even try to ship it out. I believe they're keeping the goods for themselves and saying it's lost they can't find it that's what I believe. This is the second time it's happened and then I have to request a refund from the seller. I'm not sure what the problem can be. I do inform delivery there is a tracking number for the United States postal service and every time I check, it's just still sitting in Bloomington Illinois 60108 area. This is ridiculous. I see why the offices in Bloomington Illinois get a poor ratings only a few reviews. The government should be ashamed of themselves and how they allow these facilities to operate and the people that they hire to are the worst! it's appalling! you can get things faster from China! These people make great money, great benefits they'll have a good pension so I don't get it. What's the issue? We're overworked? well tough cookies!! this is what you signed up for. Quit!

When they "attempted to deliver" my package they didn't leave a note with any information on…read moregetting it figured out. I rescheduled the delivery online, and it said it was to be redelivered on the date which I specified. A day later I realized they then had decided to cancel that without notice, and they weren't going to deliver it at all. So I now have to go pick it up, however I don't know which location to pick it up at since they didn't leave a notice, and they don't give an address online. Overall extremely frustrating experience, and still haven't even gotten the package yet.

I walked into the post office at 4:50 aware they close at 5, and was immediately told by the clerk…read morethat I "better hurry up." I asked her where the flat rate boxes were and she climbed over the counter and ignored me. While packaging my items I was told multiple times that I needed to hurry. I brought my items up to the counter, she fully prepared one for me, and then told me she was closed and couldn't do the others. I told her that I would rather send them all at once and she told me she "didn't know what to tell me," ripped the stamp off the envelope she had already prepared, and told me she was locking the doors. So rude and unprofessional, I won't be back.

Passport service** took off a bit of work to go to scheduled passport appt. Jon left the building…read moreright before our appt . 2 more appts walked in while we were there. Leigh ( clerk) did not know where / why he left. Didn't seem too interested in finding out. She called him to which no eta was given. Jon showed up an hr after scheduled appt to assist us. We had called savoy to go there and were informed the office on Mattis is basically unreliable for this service. 2 of us missed worked time thanks to Jon being careless bout our time and our scheduled appt .

This USPS location stays open latest in the Champaign-Urbana area. Mail gets picked up for sorting…read moreas late as 7:00pm here. All mail from a hundred miles around gets sent here for sorting. Mail a letter from your address in Urbana to your neighbor down the street...your letter comes here first for sorting. This location is also the only one in the area with a self-serve shipping kiosk, which can do the work of about four USPS employees.

I get nervous walking into post offices these days…read more Post office customer service in the Chicagoland area left a lot to be desired while living there for 4 years. So, so slow. There must be something in their union agreement about only being allowed to help 6 customers an hour. No urgency whatsoever. Today, I ventured to the post office in Savoy. Despite living in Champaign this location is closest to our new home. Walked in and there were only a couple of people in line. No biggy, as this gave me time to look at their greeting cards. They were helped as quickly as possible. Yay! I was just there to check-in a package that I already had postage on, so my transaction was easy peasy. Will most definitely be back; maybe just for greeting cards. They had a lot of fun ones.

Clean and newer post office. Pretty quiet for the most part, post master general is a great guy,…read morethe staff is wonderful, Betty is one of my favorites, such a very sweet and kind woman, really appreciate she remembers my spouse and myself when we come in. Went in to apply for a passport, no wait, especially if you get there at 9:30 am when they start doing passports. The woman told me they do get several people a day applying. The process did not take long, as long as you fill out the application in black ink only at home. Married folks who changed your last name, don't forget to bring your marriage certificate as well as your birth certificate, folks without name change, just birth certificate. As long as you have all the necessary documents, you won't be there very long. They take your photo also. Which was great, especially since they know what is acceptable and not for the photo versus going to cvs and it being to shiny or something. Love this post office, they have the friendliest staff.