The equipment and the service at this gas station are terrible. I've given up on this place, no matter the price of gas.
The location is convenient so I used to keep going back. Every time there was a problem at the pump, which was often, I would bring it to the attention of an attendant. The attendants shrug and tell me there's nothing they can do. They don't seem interested in knowing why the equipment doesn't work, let alone offer to help.
During my final visit this summer, I told the attendant that the card reader wasn't working. He wanted to argue with me. I was shocked when he came out from behind the thick glass inside the station, boasting that he was about to demonstrate that the card reader works. I had tried it several times and the reader failed to read my card.
The attendant put his own card in, making a big show of his presumption that I was wrong. His card didn't read, either. He tried again. He tried again. And again. All while I was standing there waiting to get some gas and be on my way. Each and every time the gas station's pump card reader failed to read his card.
So he had taken the time to inconvenience me -- and several other waiting customers who were trying to get their cards read and/or buy merchandise or pay in advance without using a card reader -- to prove his point that he thought he was right that the station's machinery worked when, in fact, it didn't, as I'd told him. He never acknowledged that he was wrong, let alone apologize.
This is the caliber of customer service at this gas station. This is the quality of their commitment to making what they own and operate work. The quality is so low that I don't feel comfortable visiting this gas station again.
It's unfortunate that a gas station with such a convenient location to the freeway is this awful. But it is. Time and again, the cashiers are rude and hostile. I'll never go back. Not until and unless it's under new ownership. It's not just that they don't care about their customers. They're flippant, rude and hostile to their customers. read more