I want to say that, for me, McKenzie-Willamette hospital is the best hospital in the area. I have…read morehad to go to the hospital 3 times for emergency and the wait was less than 1/2 hour in all 3 cases. I was taken care of and the problem I had was taken care of by the doctors and nurses. The last few months I was at the hospital due to blocked arteries which caused me to have a triple bypass, heart shocked twice, an ablation, and finally a pacemaker implanted. After my bypass I ended up in the Cardiac Care Unit where I was taken care of by the most professional caring doctors and nurses. It was like my comfort and recovery were the most important task they had. It is no wonder that they and the doctors and nurses at the McKenzie Heart Group are a level 3 star for patient care and outcomes. My understanding is that is the highest level attainable and there are only 3 in all of Oregon. Two in Portland and one at McKenzie-Willamette hospital with the McKenzie Heart group. You couldn't do any better than them for your heart care especially if you need bypass surgery.

I just really, really want to thank this hospital, for the amazing care I was given!! Before I go…read moreany further I would like to state first and foremost that I am a Latina / Chicana and it is very obvious that im brown. When i see people throwing the race card around i did not have any experience from the staff here i was here from Thursday 9/24 until 9/28, 2026 i felt absolutely cared for and respected!! Trust me i personally know what racism looks and feels like and i didnt have any of that the entire time i was there!! All the nurses and aides, respiratory therapists Robert & D dont wanna get his name wrong but he'll know it's him cuz I told him n I would call him that!! They were excellent at their jobs and I got my breathing g treatments every 4 hours!! Christine on Thursday was absolutely amazing and very sweet. Christine was one of the first people I met when I was rolled up to the 3rd floor. She was amazing before her shift was over clearly explained everything to me. How they were gonna make sure to help me get my breathing on track and I would be there all weekend!! I appreciated that because honestly I thought i was going to die!! To the all the people who helped me i cant thank you enough for your genuine caring and compassion. I feel grateful and want you all to know that u helped save my life!! With all the blood draws, and constant care I see how hard u all work and how busy u all are!! I especially want to thank the lady whose favorite color is orange of any shade!! I forgot her name but she was such a beautiful warm and friendly nurse. She had went to Greece with her husband for their 30 year anniversary. What a great lady .!! Amazing. So as u can tell i was in contact with a diverse group of caregivers and was well tooken care of. So was the lady I shared a room with . Anyway the weekend day I think NP was also amazing . She was great. For 4 days of great care I am breathing better and alive to talk about it!! THANK U ALL SO MUCH!!! Really quick like this isnt the only experience I've had here this is my go to hospital because it beats the alternative!! So please dont assume oh I've been here one time and dont know what im talking about. One more thing as we all know Dr's aren't passing out opiates and those type of pain pills like they used to, it is just the way it is these days. I am not implying that every one is drug seeking by any means but we all know they are out there. Laws have changed and no doctor wants to lose his career or license by passing out opiates like candy!! Times have changed . Rules and laws have to be followed!! Say what u want im just stating the facts!! Anyway I hope get the same great care I have experienced!!​ WRITTEN BY ABBY YOUNG,

I've been going to Thurston Medical Clinic for several years now and I love this clinic. I am able…read moreto get a visit when necessary, without a 2-3 month wait, and my PA, Mallory Crownover, is the best, always taking time to listen and seriously consider my concerns. The office is always welcoming and cordial. I also love the Patient Portal and that I always get prompt responses when I ask a question.

The type of care I received last week from Dr. Magda Dissanayake, aka "Dr. D" was awful. I have…read moreseveral life threatening illnesses, & am caught in the midst of new doctors and/or many attitude/negative changes to practices. Dr. D not only blamed me for my illnesses, that are inherited & very serious, he asked me where my neuropathy pain was. I briefly pointed to the 2 spots in my legs, then Dr. told me to "quit complaining". I came to him per my insurance company's suggestion because of the severity of my medical issues at 68 years old, also to ask him for a scan on my stomach/rectal area that had malignancy taken out about 2 years ago, that is painful 24/7 & has bled intermittently after the malignancy was taken out. He refused any scans, because he himself didn't diagnose it, also he hadn't read any of the 62 pages of medical records I brought in at 1st visit last week, from Lane County for the last 19 years. I asked him to please, per my insurance company's Case Management's request, send a referral to Palliative Care that I do qualify for. He refused that, too. My impression is that he wanted to start from scratch to make his own evaluation. If I wasn't so sick with internal bleeding issues, consistent stomach pains, alleged IBS/Crohns Disease (suggested by a specialist/provider last year), I would have been agreeable to Dr. D's requests, though partially, because I've had severe problems with stools (constipation), requiring hospitalization, since I was 8 years old, also possibly inherited. Dr. D said that my 2.5 years of low dose pain meds for Fibromyalgia, Neuropathy, Osteoarthritis, etc.,etc., is the cause of my constipation. Again, he didn't read a thing about my past medical history the 19 years here in OR + other state I lived. This has been going on for 29 years. I don't mean only bathroom difficulties/issues, but severe & life threatening medical issues. I was put on SSDI in '97. To top this, he didn't continue my pain meds, so I'm cut off cold turkey. I felt as if I had to pull teeth for my heart meds, also he didn't prescribe me my Pro-Air asthma/COPD inhaler. His medical assistant also neglected to log in my very high systolic blood pressure reading because she intimated that "I have too many issues to put in necessary info". This girl had a bad attitude from the start, maybe due to having a bad day. Please note: I was refused any/all referrals, whether to Digestive or pain management. Dr. D said that he's an Internist & doesn't refer, also he said he doesn't specialize in Digestive issues (that's why I needed the referrals). I fired Dr. "D" the next day & have to wait a couple weeks to see a new Primary Care Dr. Time is of essence. I am scared. I hurt. The pain everywhere is unbearable, & I just want help from a doctor/specialist. I don't want to die like this. Staff in reception....awesome! Kim was so helpful, & the 2 other ladies went out of their way to help me log in my pages full of info on their tablet. I was very impressed, also grateful for them! I've been instructed by our state Senator, to contact Senior/Disabled Advocacy, because our senator is not happy with this issue & others from me/other patients. He wants to be apprised of what the State Advocacy says & does as far as my grievances, & I am to keep contact with the Senator. This, he said, is unacceptable! I will call/contact State Advocacy tomorrow, Monday. I wished it had worked out with Dr. "D".

My father was diagnosed with Multiple Myeloma in March. He is 80 years old and this has been quite…read morescary. We searched for different options, and are so happy that we landed at the Willamette Valley Cancer Center. First, the front desk including Shirley, Jada, and others is so welcoming, kind, gracious and compassionate. Shirley went out of her way to get us into see Dr. Wells as soon as possible. Jada welcomes each patient, and whoever is with them with a big smile, enthusiastic greeting, and constant warmth and kindness. This process is so daunting, but right from the time you walk in the door- you feel you are in the best of hands. Dr. Wells, his nurses and staff have been wonderful. Dr. Wells treats my dad each time like he is the most important patient in the world. He listens, and explains things thoroughly in a language that my father and our family can understand. When my dad had to go to radiation therapy, the staff there was outstanding. Robby made my dad as comfortable as possible for each and every treatment. Taking an interest in his personal life, and hearing him brag about his grandkids on each visit. Once the immunotherapy treatment began, they continued to treat my father with great grace and kindness. Denise has been super each time. She is kind and patient, without fail. If you are reading this, I'm very sorry. I know you are in a tough spot, and I hope you can have the same success my father is having. I strongly recommend WVCI as a place that will treat you well and care deeply for you in your fight. Good Luck. Bob Hammitt

What happened at Willamette Valley Cancer Center is they gave my dad radiation. They overshot the…read moreradiation on his shoulder and destroyed his lungs. When he had his visit they told him that the cancer had spread to his lungs, which was NOT true. He then received world class cancer treatment out of state and that's where we learned this horrible truth. The cancer itself (skin cancer) could have been treated but the damage on his lungs made it too difficult for him to fight and he did not survive. He went to WVC for help. He trusted them and felt comfortable letting them treat him. And in return they were careless and killed an otherwise very healthy and active man. It was shocking and incredibly painful. WVC, there is nothing to discuss. Please do not ask me to reach out to you. We are devastated.

Dr. Saxman checks all the boxes, from being highly organized, highly skilled, a great communicator,…read moreinformed, kind, patient, and interested in patient health. He is very present. I don't feel like he's gonna shew you away, because of an over-booked schedule. His way of doctoring does not set off alarms in my overactive imagination, when it comes to health concerns. He seems to know where to meet you on that line, and respectively explains things. I recently had my physical and felt like all my concerns were met, without being rushed. it's been years since I've known a doctor as professional and kind as he is. I like the way this system allows for the highest quality care, and assurance that our doctors are able to be extra thorough in caring for each one of us!

I'm brand new to Eugene and picked Dr. Saxman as my primary care provider. Two weeks before my…read morefirst visit I got a letter saying I'd missed my appointment and to call to reschedule. I called, explained my letter, and was told I'd missed my appointment which was Aug 28 not Sept 28 as I'd been told. I explained it was a misunderstanding/mistake and wanted to reschedule. I make my appointment and all seems well. Until I got a voicemail from the office telling me that since I'd "missed" my first appointment Dr. Saxman thought it best I FIND ANOTHER PHYSICIAN. Seriously? For their mistake? And no reminder call or postcard or? I'm kind of furious but am comforted by the fact that I have fantastic insurance and he's losing a LOT of money long term and clearly he's a jerk so I'm better off. Avoid this guy. (And he can't be that popular as he had a new patient appointment available within a week so I'm pretty sure I'm not missing out)