Being based out of the Phoenix area, I find that Southwest Airlines and American Airlines are the…read moremost ideal airlines to fly for me. While I typically fly American Airlines, every now and then, I do find myself on a Southwest Airlines flight. While I know some big changes have just started being made on Southwest Airlines including the cost of luggage being added and assigned seating starting soon, the "no frills" concept of Southwest Airlines for better fares and the "outrageously fun" service culture intrigue me with the airlines as a customer and observer. In fact, I typically have had very positive customer service experiences whether in advance on the phone or in person at the airport. For more first time ever flying into Panama City, I flew in on Southwest Airlines with layovers in Austin. On the other hand, I have flown Southwest Airlines every now and then through other airports like Phoenix, California, Las Vegas, El Paso, or Albuquerque. While I have never tried the A-List program before, I have membership in CLEAR and Global Entry, which help me speed through security to get to the gates. I also find myself enjoying lounges through the American Express Platinum card and/or Priority Pass program. It also provides a travel incidental which I often will use with Southwest Airlines. Traveling has become more of a hobby and habit at the same time, and using Southwest Airlines and American Airlines as two the two airlines that are most convenient for me, I can accumulate points or miles quickly for future benefits. I actually recall learning about Southwest Airlines in my business school classes way back when as it was used as a regular case study, and I loved reading books about Herb Kelleher and the early days of Southwest Airlines and its service focus not only to customers but to employees as well. After all, if your employees aren't happy, your customers certainly won't be. I recall living the Southwest Airlines experience on holidays when everyone was treated to drinks, through fun and entertaining announcements by flight attendants, and when I was younger, even being invited to pass out the peanuts (in the days well before pretzels were instead distributed). As the recent Southwest Airlines changes are so new, the jury is still out on how I feel about them. For now, I can still expect great service, which is really what we're looking for (besides safe and timely flights). I look forward to continuing to check in with Southwest Airlines every now and then.

Absolutely best airport! Easy to get in and out, and security is professional and nice. Had a delay…read moreand Valerie from baggage came and played some games with the passengers which made the time fly!! Haha

My mom passed away suddenly,I had to travel over 900 miles . I always drive, but with Biden gas…read moreprices , I had to find another way. I'm glad I flew with Delta! they made something I was terrified of ,flying a piece of cake! Thanks for making a difficult time better! one of the few companies that take customer care seriously! I look forward to more trips in the future !

Canceled our flight. Then told us they didn't know when they could get us home. Went to southwest ,…read moreyou should too.

Airlines are airlines and delays happen. Had no issues getting flights, paying, or getting on the…read moreplane. Straight forward. Appreciate the flight attendants and keep serving those biscoff cookies!

Terrible airlines. Boarded twice and kicked off twice for shitty maintenance. Missed my connecting.read more

I booked a round trip flight from Gainesville, FL to London. I wanted more leg room and asked if…read morethe seats reclined significantly more in Premium Economy. I was told they did so I opted for this. I found no difference in the seats and was totally uncomfortable. The seat was hard as a rock! Coming home I was in economy! I thought I had Premium for both flights. I had a large painting that I had wrapped up and was charged over 200 pounds for shipping. Got to Atlanta and was told to wait where the fragile stuff would arrive. I waited 2 hours! No staff around! It never showed up so I was told it would be at my destination. Got to Gainesville, it was late, I felt horrible and just wanted to be home. Everyone had their luggage. All staff but one had gone home. No painting! I was told it would arrive the next day. It never arrived!!!! Now I'm on hold for ...45 minutes!!!!!

I've recently had several travel legs on Delta. All flights were on B737s or A321s. All the planes…read morewere in great shape and the flight crews were nice. All the crews were adhering to pandemic protocols and they still don't assign anyone in the center seat unless it's a family traveling together. So, I don't know if others have noticed that the aisle has become a little bit tighter over the years. I know all the carriers are packing in the number of seats these days but that's not much of a problem if you're under 5' 5". I really like the entertainment systems built into the seats. There are numerous options for you from watching movies to playing games to monitoring your flight progress. You can even play multiplayer games if you know the seat number(s) of those you want to challenge. Earphones are complementary...just ask! There's also WiFi available for a fee. They provided a small snack bag that comes with a small bottle of water and crackers (or similar). All my flights were on schedule. No problem flying with Delta in the future.

Don't want to be this guy. Flight was good but we had many problems getting off the flight. Had to…read morewait about 1 hour after we landed just to get off the plane.

Unbelievably bad. 3 hour delays both ways. No explanation given. They gave us water and crackers to…read moreapologize Currently sitting in's flight delayed by 3 hours at 12 pm with no explanation and seething

Small airport so not lots of flights but they do have great nonstops to Nashville…read more If you have ever flown southwest then you understand the differences on boarding and the importance of checking in earlier for a bedder position.

BEWARE - Worst ever sister flew into CLT from VPS and was supposed to board at 10AM and here it is…read more4 PM still saying DELAY after DELAY, gate changes etc and still being told more delays! Had her on standby and allowed a large family to board also on STANDBY and not just 1 person Her stating plane is full seriously and Still waiting this is RIDICULOUS WORST AIRLINE book elsewhere folks.

Sweet, sweet Carolyn. She is such a pleasant lady who knows…read moreand does her job very well. I had an issue, which, after calling American Airlines several times were very UN-HELPFUL in resolving. Carolyn at the check-in counter was so very helpful and concerned about the issue. In a short time, after typing as fast as I ever seen anyone do Carolyn had solved my issue. This made my flight so much better in every way possible. American Airlines should be very proud to have her as an employee. She should be the model to achieve with each they hire. Outstanding in all areas. Much appreciated. Carolyn, I hope all goes well for you, that you will soon be pain-free. Thank you....