Very poor customer service and quality of install as an overall from this company. I was given a…read moreprice a by them to complete the job and then was told by them I would have to pay an extra £900 if they was going to do the job 2 days before they was booked in to do the job because the employee who came out to do the survey had messed up on the amounts of bags of screed it would need (he said 7 bags when the fitter said it would take 32 even though he had done 2 surveys). After begrudgingly paying the extra because the work had been booked in for weeks and them telling me they wouldn't do the job unless I paid the extra they finished the install but not to a very good standard. I never leave reviews on companies like this but I feel I need to on this occasion as I wouldn't want this to happen to anyone else and I wouldn't recommend this company to anyone.

Spent around £4k on carpets and flooring. When our first choice of carpet wasn't available the…read moresalesman suggested an alternative. We were assured it was hardwearing, yet within a few months of fitting it was flattened and discoloured in places. They 'investigated' but it was a whitewash. Will never use again and wouldn't recommend.

Agree with the review below, bought and paid for an expensive carpet from them many years ago,…read moreOnce they had our cash and the carpet had been fitted they didn't want to know even though the carpet was sold with a 10 year guarantee During fitting they damaged the carpet and never mentioned it, I assume they thought/hoped we would never notice it because it was under a sofa When we did notice they refused to accept they had caused the damage even though it was very obvious To be fair it was the father that was in charge of the shop at the time and him that we had the issue with, maybe its different now with his sons in charge but I would personally never use GCW or any of their companies again

Great service and was a fantastic experience from first point of contact to the fitters leaving our…read morehome. COVID secure procedure was amazing and made us feel very safe at all times. Would highly recommend and wouldn't go anywhere else!

poor service, wants money up front before completeing a job. once booked makes excuses not to turn…read moreup. waste of tine avoid

From the owner: We are full house, multi room and landlord carpet specialists in Stoke On Trent and Newcastle under…read moreLyme

Fitter made a pigs ear when cutting the floor around my radiator pipes, so I contacted the Leeds…read morestore to sort it. Had the unpleasant experience of being gaslit by I believe it was 'Oneil' - telling me it was meant to be like that, and that the fitter hadn't received complaints before. Regardless of a glowing history, he had made a mistake and instead of O'Neil helping as you'd expect, he carried on being patronising, rude and argumentative. Must've thought I was born yesterday. Reached out to Colin from the Wakefield store, who agreed with me and confirmed the cut made was of a poor standard. Colin restored my faith and assured me the fitter would be back to rectify... weeks later and nothing. No follow up, no sign of the fitter coming to fix his shoddy work. No calls or emails from Colin. Absolute silence. I'd use your own fitter if you're considering purchasing your floor from here. Or better yet, go to a different supplier altogether.

Awful customer service. I supplied the measurements and they instructed that I bought 10 boxes. I…read moreonly needed 7 and when I tried to return the extras they said that it was outside the 30 days and wouldn't accept it because it was a special order. The flooring was a very common line of Karndean which I'm sure they could resell or return. I was never told that I had a limit to return the flooring at any stage. I contacted them and they said that they would ask Karndean to see if they would accept it back but they never responded to me. I rang to check on the status of the enquiry and they ignored my calls (recognising my number). I rang from a different phone and they said they salesman was busy and would call back but he never did. Eventually the store manager responded via Web chat through the website and also said he would see if Karndean would take the boxes back but never replied again. They oversold the quantity to me but then wouldn't accept returns of a common item which I'm sure they would resell within weeks. Then just ignored me. Won't be going back.

I have found Home of Floors to be really competitively priced with a small but well laid out show…read moreroom. I found that the owner was very warm and approachable without being pushy and had a very good knowledge of the products he is selling. He was courteous and spent a great length of time ensuring that we got quotes on the products we actually needed. He took care and showed great attention to detail when working out what flooring we would need and I felt this service was second to none.

From the owner: Wood, Laminate & Karndean flooring specialist. With over 100 wood floors, 300 Laminate floors and…read moreKarndean on display in our Burton upon Trent showroom