UBH-Terrell Tx built a home for us in 2015 into 2016. We had high hopes when we signed on the dotted line as this would be the house that we would retire to. It has been problem after problem. They hired contractors whos workmanship is lousy. Starting with the foundation. It cracked within the first month of being laid and had to be corrected! The painter, who didn't use Sherwin Williams as UBH advertises, the paint is peeling or rubs off. The plumber cut a pipe and instead of removing it he taped it. Thus, when we moved in our wood flooring flooded when we drained the tub. I had 4 holes in my walls while they were trying to find where the leak was for at least a week. There is no quality control that we could tell or we would not have had the problems we had. UBH rep didn't want to remove all the affected flooring. Finally, they agreed it all had to be replaced once corporate was involved. They had put in part of the backfill around the foundation, but after they had to repair the flooring, now they're saying we have to pay for the back part!! Really!! We've been going round and round for 4 weeks now to get them to finish the project, just yesterday they said we would have to cover the cost. They tell us you need to talk to this person, then that person, go back to this person, etc, etc, all the time we have an exposed foundation. Its obvious they're hoping we will go away. I contacted the corporate office this morning and have left 2 messages but haven't received a reply yet. My sink faucet vibrates when the garbage disposal is running, door knobs started coming loose in the first month. Its just my husband and I and we are only here part of the time so we aren't being hard or "man handling" them. I have an elec outlet that now doesn't work. We met with the rep in the beginning and picked out what we wanted in the house. Many, many times they installed the wrong thing, or forgot to install something that we had picked out. This was all on their paperwork. I tell people our dream house turned out to be a NIGHTMARE!! Not to mention the value of the house seems to be over priced for the low quality products they put in. I wish we would have had an attorney look at the papers before we signed on the dotted line and it would have saved us a lot of headache and heartache. We would have gone to another builder. Always get a second unbiased opinion, or run the other direction. I should have known there would be problems when I asked for references and they couldn't provide me with one...and they've been in business since 1958. Hmmm. read more