We needed a 4:45am pickup to the airport & The Omni recommended Marvels. Marvels showed up 10…read moreminutes early with a nice clean car & was able to get us to the airport safely. They had excellent communication with us throughout the whole process. The price is higher than an uber/lyft ride but it gave us great peace of mind to have someone waiting to take you to the airport at such an early hour.

Did not quote prices when making reservations (my fault for not asking) after he said this was the…read morecheapest way to go, and then was surprised by incredibly high prices. An hour late for airport pick with minimal accommodation for significant stress! On the plus side, drivers have been wonderful.

Great communication! Very attentive, on time, helpful and pristine car. Great customer care…read more Thanks, Katherine

BEWARE OF THESE THIEVES! THEY STEAL FROM THE ELDERLY! I…read morebooked Prestige for my elderly mother and aunt who were flying into Asheville. Their flight was delayed to the next morning. Prestige did not have a driver available and refuses to refund us. They said they have a 24 hour cancellation policy, but that policy doesn't actually exist. It's not on their website (although I'm sure they are working to add it now) and they didn't say anything about that policy when we booked with them. How does an airport transfer company not handle issues that arise when flights are delayed to the next day is beyond me. This is part of running an airport transport service... you either get another driver to handle the delayed arrival or you refund for not providing a service. You are not doing either one and have no actual cancellation policy that is available for anyone to see before (or after) booking - that's just theft and luckily AMEX will be reversing the charge for us. Use any other service in Asheville!

Derek was beyond amazing! On time, texted me to greet me, said where and when he'd meet me,…read moredelivered me home, took my heavy suitcase to the door, and even had great conversations. Highly recommend for near and far pick ups.

Derek is both professional and personable, making my trips to and from the airport with him very…read morepleasant. He's on-time and efficient and his car is clean and comfortable. 5 stars all around!

We have used Brookshire Charters many times for our needs at Dellwood Baptist Church. They are a…read morewonderful company to work with and excellent people. I can and will recommend Brookshire Charters to anyone that needs transportation needs and we will definitely be using them in the future.

On Saturday March 2nd. I rode a Brookshire Tour Bus from Asheville to Raleigh, NC. The bus arrived…read moreabout 45 minutes late. The delay was caused by a problem with the bus door, we were told. After boarding the bus, the driver gave a long -winded speech telling us the bus is SAFE and that we would have fun. The driver stressed how safe the bus is multiple times, which caused my red flag antenna to go up. I have never ridden a charter bus where the driver felt compelled to sell the riders on the safety of the bus. As we rolled out of the parking lot, the driver asked if anyone could direct her on the easiest way to get out of the parking lot. Another red flag. After we started down I-40, the driver announced the bus had a toilet, but the toilet didn't work. Another red flag. About 1.5 hours into the trip, the driver abruptly pulled over onto the shoulder of the highway and instructed all passengers to deboard. She said she smelled something burning and the passengers confirmed they smelled it as well. Another red flag. We all stood on the highway while the driver called in to report the problem. I am unclear why she decided the bus was safe for us to reboard as she did not share what instructions came from the Waynesville office, but we were told to reboard and we did. When the driver spoke, we could not hear her in the back as the bus had no microphone to amplify her voice. Another red flag. We arrived in Raleigh an hour behind schedule. On the return trip to Asheville, NC I was looking for a seat belt to buckle up, but found the seats had no seat belts. Another red flag. I went to Brookshire website where they state the buses have seat belts. I tried to turn on the light above me so I could read and found the reading lights did not work. Another red flag. The bus was hot from sitting in the sun and riders asked the drive to turn on air, the air did not work and the driver could not control the heat, so we were sweating from the hot bus. Another red flag. About 45 minutes from our destination in Asheville, the bus started grinding and jerking and the driver pulled over abruptly to the highway shoulder and the bus engine shut off. Another red flag. Lord save us I thought. We are not going to get home in one piece. Again, the driver called in the bus problem and conferred with someone. We do not know what was said and the driver did not share the content of the conversation. Riders were concerned we were in the dark, on the side of the road and could be hit. They asked about whether the driver could put out flares so the bus would be visible to others on the highway. The bus did not have flares. Another red flag. Some riders called 911 and asked the highway patrol to come and put out flares. One passenger said the driver had the bus blinkers on so other drivers on the highway could see us. We sat for about 30 minutes and was told the computer that controlled the engine had shut down. About 30 minutes after sitting, the driver started the bus again and pulled onto the highway. We arrived in Asheville, but I would caution anyone about renting Brookshire tour buses to go on interstate trips. It made me wonder who inspects these buses? How does a bus like this one pass inspection? Did this bus somehow evade inspection? I have read horror stories about people being killed on tour buses that should not have been on the road. Brookshire tour buses seems to be pushing their luck, but you don't have to push your luck by riding these buses. To be forewarned is to be fore armed.

Service and reliability. Craig was excellent. I will use this service every time I'm in the area…read more Five stars for sure.

If I could leave a negative star review, I would. This company is VERY UNPROFESSIONAL. They picked…read moremy 87 year old mother up one hour late and she missed her flight. When I called to give feedback and ask for an explanation I was told that she was an adult over 21 and that it was her fault that she got in the cab if she didn`t think that she was going to make it in time for the flight. Then I was hung up on. Their motto is "Quick, reliable service". Blatant lie.

This is one of the better welcome centers I've visited recently. The buildings look new and the…read moreare three separate buildings. One for restrooms, one for the welcome center and one for vending services. The restrooms building has two sets of restrooms for each gender. One is closed for cleaning while one is open. The open one was very clean. The welcome center building was staffed with two employees eager to help you. It was very large and had four separate areas. Even though the buildings looked very new along with the concrete sidewalks, I surmise it has been recently reconstructed. The amount of parking spaces, especially for trucks, looks original and doesn't appear to have expanded.

Back again and on 11/30/22 it's just as nice as I remember. The restrooms are clean with hot water…read more& hot blowers or hand towels to dry your hands. It also has beautiful surroundings, and friendly staff. It's all here in one place to enjoy. Great place to stop for a bit!

Used this service for a group of 70+ visiting our plant. They were very professional and the buses…read morewere in great condition. They came by prior to the trip to ensure our parking lot was adequate- it was not. This allowed us to work together to come up with the best solution. Courteous and professional throughout the process. Highly recommend!!!

Jonathan was our tour guide for our girls weekend! He was fabulous and we received snacks and water…read moreon the bus. He went out of his way to make us happy. There were stories to tell from our tour but he handled it like a champ! I really appreciate how he took care of us and highly recommend his company