Hello, this message is to let Mercury know that after almost twenty years of keeping our…read morepolicy(ies) with Mercury, we are highly disappointed in the service received last year when we were charged a premium for coverage on a vehicle that we do not own. That vehicle belonged to someone else and they provided evidence of insurance for that vehicle that they had with another insurance provider during the same coverage period Mercury charged us for. We were not reimbursed and the Broker we've been loyal to, Crusberg & Decker, handled the matter with terrible customer service. That's not the way to treat a customer, especially a loyal customer. We are cancelling our policy with Mercury.

Policy purchased, payments made. One night deposited cash late, Boss was on vacation, 2 weeks super…read morebusy working 80+ hour weeks 18 hour days... Payment did not get processed. I had not noticed as I deposit cash and if there is a problem someone usually contacts me. 2 weeks no call or email, no idea my insurance had been cancelled in that 2 week time frame. I was told by a Direct Mercury rep that a notice was snail mailed (never received it...) What I did receive a week after my policy was cancelled, was a notice stating my policy is no longer effective as of 1 week prior and a $100 fee for nothing. Seriously? You cancelled my insurance in 2 weeks with not so much as a peep from you? I offered to pay the missed payment as well as the $100 charge for absolutely nothing, I was told there was no recourse or solution and that this would not suffice. I called this insurance branch after hours and left a VM with my name and number so I can just pay out my A... for a new insurance policy... Surprise, surprise no one called me back in an entire 8 hour work day. Not a single responsible party at this location. 17 years of Mercury Insurance as my go to company down the drain. What a worthless insurance broker the Mercury website paired me with.

After an appalling experience with my previous insurance agent, I called this office to inquire…read moreabout switching. My first phone call was to gather information, and Vee couldn't have been more helpful. My second call was answered by Jennifer, who was cheerful and polite. I asked to speak with Greg and was told he would call me back shortly. And that is exactly what he did. I was going through a very frustrating situation, and Greg allowed me to vent, acknowledged my concerns, and spent a good deal of time on the phone with me answering all my questions. He went above and beyond to check into a few things for me and made sure I was taken care of. It restored my faith that quality customer service does still exist in this world, and I felt very confident letting him handle my insurance needs.

Greg Kesabyan's agency provides auto and life insurance, among other services. I reached out to…read morediscuss motorcycle insurance, and the team was responsive and provided the details I needed. The office is well-organized, and they seem focused on customer service. I haven't made a final decision yet, but the experience was fine.

Insurewide Insurance is the most helpful & professional company I have ever worked for! The staff…read moreis very nice & very knowledgeable. They take their time to explain everything to client & will answer any questions you may have even if it takes all day! I highly reccommend them!

Love this company…read more They have the best team and the customer service they saved me over 45% on my auto and home insurance !!! I will highly recommend this company !

Erik Strom and his staff are incredibly responsive, no matter how simple or complicated your issues…read moreare. I highly recommend their company to anyone looking to change their homeowners insurance. I am so glad I did!

They take care of our Chiropractic office insurance needs from A to Z! Always available for…read morequestions, concerns or any forms needed. Highly recommend!

These ladies are the best. I've used them for years. I've shopped around for auto insurance all…read moreover LA, and it's worth it to drive out all the way here instead of just going with the sharks in my neighborhood just for the competitive rates they offer. In-and-out within 30 minutes (and that was because I asked a lot of silly questions too), and then I'm already insured.

Steve has been handling my insurance needs for over 40 years. He is an amazing man and has…read morepersonally helped many people. My friends, family and employees all changed their insurance policies to Medwin Insurance, It doesn't matter what city you live in, Steve will get your needs taken care of. Today he handled my policy needs with ease and I am grateful for his professionalism and understanding. He's considered family because that is the way he treats you. Thank you for your service.

Steve Medwin and team are spectacular! We have been using Medwin for over 25 years. They are…read moreprofessional and prompt!

Si hubiera un millón de estrellas las pondría todas!! Ucrania Jiménez vales oro señorita, muchas…read moregracias por toda la ayuda que siempre me brindas. Se me hace muy difícil ir a la oficina pero tú accedes a atenderme y ayudarme por teléfono el día que sea a la hora que sea. Haces mi vida fácil, aunque aveces yo haga la tuya difícil es broma se que tú trabajo lo haces con mucha dedicación, respeto y amabilidad. Muchas gracias otra ves por todo. Ucrania Jiménez la mejor persona que puedes encontrar para que te ayude con tu seguro de carro, casa, etc. Mil por ciento recomendada. Visiten la oficina en Lynwood Verónica's Insurance los mejores precios y la mejor ayuda de Ucrania. Si van pregunten por ella Ucrania Jiménez

Walked in and was greeted right away by Michelle Suarez. She was really helpful and attentive. I…read moredefinitely recommend 100%. She was really nice and friendly.

I refer all of my clients to Casey. She's incredibly knowledgeable, professional, kind and…read moreresponsive.

If I could give 0 I would. Have been with this agent long before Ted....received horrible service…read morefrom his entire family several times our policy was cancelled and monies were distributed to the wrong account. How is this our fault it's not, but somehow we were penalized. Casey would call and say we need a check today drive it to the office your policy has been cancelled ......why is it been cancelled? And she wouldn't have an answer for me SHE NEVER GAVE ME AN ANSWER when I finally took it all the way to the top of farmers it turned out to be this office doing the wrong thing and charging me for it. Fyi When you read reviews you should always look and see if someone's just joined so they can write a nice review or do they have many reviews and do they have friends and are they based solely on their review or they just want to sleep and he's like oh I'm new and I'm going to write a great review for this place you should really look at the writer not the 5 stars! We've had all our policies and years with them and I would receive refund checks and then letter after letter and the cancellation until finally one day I was tired of 5, 6 envelopes showing up at once. Done with it and left. Do you think he called to see why we were leaving? NO. So now do you think he called to apologize for frustrating us and being the cause of such descrepencies, NO. Do you think he called in response to any messages NO, he just took a bill and turned into a collection agency showing what A CARING agent he is not. So after 25 years with this insurance agency they send $100 some over to a collection agency?! So extremely poor. And never called Never have follow through never returns calls that's why we left. Buyer beware. Ted you are a horrible business man, very unprofessional and an extremely ungrateful business man.