Alicia is the best. Always does what she says and follows through. She is a great testimony of how…read morean employee should be. Very knowlegable too.

Aways responsive and helpful! Truly appreciate their support through various business needs over…read morethe years.

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

We recently ordered a refrigerator from Home Depot that was delivered to our home. When they were…read moreleaving with our old broken fridg that was to be disposed of, they accidentally scratched my front door that that was only a few months old. I contacted Home Depot and was told I needed to file a claim with Sedgwick. I had read numerous reviews online that talked so badly about this company, but my claim was opened quickly and I was able to upload photos online of the damage to my door and it was all resolved within about two weeks. I was paid for the damages and able to get my replacement door ordered promptly. I have nothing but positive things to say about my experience with them and hope that other's have the same experience should they have to use this company especially after I've read so many negative reviews.

I'm writing to review HGV's Palm Desert location, and also to share my experience with Sedgwick's…read morehandling of a property loss claim related to a stay there, April 5-12, 2026. The day of departure I forgot my jewelry in the bathroom of our unit, in the drawer to the left of the sink. Home the same day, I didn't unpack, (when I would have come across my jewelry had I actually packed it). Instead, I awoke suddenly in the middle of the night, knowing that I'd left my jewelry behind, and exactly where I'd left it. On the morning of April 13 I checked my suitcase and the car multiple times, but knew it was futile. I called the resort and initially the manager, Jose Garcia Holguin, was understanding, providing me with a form, the "Alleged Guest Missing Item Statement" to submit a claim to HGV's insurance provider, Sedgwick. He checked with housekeeping, but housekeeping stated they saw nothing while cleaning the unit. Mr. Holguin assured me that housekeepers check every inch of the rooms, bathroom drawers included, but saw nothing. I asked Mr. Holguin to ask the guests who'd moved into the same unit only a few hours after our departure if they had come across anything in the drawer. He refused, saying, "We can't accuse our guests of theft". I tried to explain that there's a world of difference between accusing them of theft and instead saying, "Previous guests say that they left something in a bathroom drawer. Have you perhaps seen anything?" If the response had been "no", then that would have been that. But he would not. Mr. Holguiin became unpleasant when I insisted that I left my property there, and that it must be on the premises. He said his housekeepers are honest and have never stolen anything. It's understandable he would say that. Of course he would. (For the record, I never once used the world "stolen". I simply kept repeating that I KNEW where I left my jewelry.) A few days later I received a call from Sedgwick claims adjuster Jennifer Moore. She was delightful, asked for a detailed description of my jewelry, its value, and the chain of events. She was so kindly that at the end of our call I was left with the impression that a settlement for at least half of my jewelry's value might be possible. I've since learned this was all performative. About a month later I received a decision letter from Ms. Moore. Sedgwick denied the claim, their main justification being that my property was not "in the care, custody or control of the hotel", a claim that doesn't hold up given the facts. I was a registered guest, the item was lost/left in a guest room. This denial felt arbitrary and not grounded in the actual circumstances of my stay. Between the resort's ultimately unkind handling of the situation, and Sedgwick's denial built on a factually questionable premise, this experience has left me with little confidence in either HGV's guest service or Sedgwick's claims process. No matter how well a guest may document everything pertaining to a claim, no matter how justified a claim may be, it appears that Sedgwick and HGV can, and do, rule as they damn well please.

Everything went well ! Immediately when the doors opened all windows were ready to start helping…read morethe customers. I stood approximately 5 minutes before I got called to a open window mond you there were 6 people in front of me. Don't remember the young lady that helped me but she too much help and very pleasant to speak to, BRAVO Pasadena Branch BRAVO

Exceptional customer service and a convenient DMV office. Not much of a wait and comfortable…read moreseating. Ample parking.

Jack helped me out at the last minute with Landlord Insurance. I had already gone to all the major…read morecompanies and none of them were issuing Landlord Insurance policies, but Jack worked his magic and found me a suitable one in a matter of two days. He definitely went above and beyond, and I highly recommend using him for any and all of your insurance needs. On top of that, he's just a really great guy to work with!!

Excellent agent and human being. I got my car, my auto and my KFC franchise insured here. Thank…read moreyou, Jack, for all your services.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

My mom had Safeco Insurance for years and when she passed away a couple of years ago, I kept the…read moresame insurance company. The insurance was canceled after the wildfires but I asked the broker at Safeco, Howard Wood for help. To my dismay, it's been impossible to get him to follow through on completing my insurance policy. He does not answer or return calls. When I called him numerous times one day, he did respond with a text and told me he'd be in touch with me the next day. He didn't call. Why not change brokers? I have tried but the house is older and it's been nearly impossible to get insurance. Since February, Howard has told me not to worry, but all he's done is string me along without any results (or insurance) and endless excuses. It's hard to remember when, if ever, I've been treated with such disregard by a company or salesperson. One thing is certain, it is the worst service I have ever received. Insurance is critical and an absolute necessity-it's there to protect your most expensive asset. To leave an existing client unprotected feels negligent at best, cruel at worst. Safeco has let me down more than I can express, the service is worse than shameless.

Howard was able to find the right condo insurance for me, as well as give a lot of good advice…read more Howard was one of three brokers that I telephoned, and he was able to insure me with the same company that another broker had advised I was not eligible for. He learned my needs and found the perfect company. When it was time to change policies again, he gave great advice, even though it would not benefit his company. Knowledgeable, courteous and kind.

I had a good experience with this agency. The service is good and they are patient! Thank you a lot.read more

Pleasantly surprised that getting insured could be such an...enjoyable? experience?…read more Lawrence and his team were prompt, professional, and a hoot! At no point did they make me feel like a total dunce for being my big age of 26 and still weary about navigating the insurance world, I learned a bunch on my way out too! Big thanks to the team :-)

John is a great, responsive, insurance agent…read more I needed a new business insurance policy and decided to try John Diehl for a quote. Not only did I get a quote that met my budget, but John also gave me great options for payment to meet my business needs. He responded very quickly, and got my policy written up as soon as I gave him the necessary information. I wouldn't hesitate to recommend John for another policy, either to myself, my business, or for a friend or family member. I give him 2 thumbs up!

I heard the state farm office on Mariposa in Altadena near Lake ave…read more was destroyed in the eaton fires; I am sorry to hear that; I visited the STate Farm office but the agent and staff did not seem too friendly; the prices that they quoted to me were excessive and far too high. State Farm is not the same company that it used to be 25 or 40 years ago.

We've been with Reina's for over 15 years. Since then, we've added two teen drivers and every time…read morewe've needed anything, Reina's rises to the challenge. They are professional and their response time is excellent. Pedro in particular has been our go-to contact for many years now, and he delivers every time. Very easy to talk to and extremely knowledgeable. I highly recommend Reina's.

I have known Vicky Manjarres for many years at Reinas Insurance Agency, and she has consistently…read moreensured that all my insurance needs are met with outstanding professionalism and genuine kindness. I truly appreciate her willingness to help, even when it requires going the extra mile. Thank you, Reinas Insurance, for having such an exceptional team member. I feel fortunate to be a Reinas Insurance client, and Vicky, you are a tremendous asset to your team. I also want to recognize another outstanding team member, Zulema. She is equally kind, professional, and always ready to assist. Your team's dedication and customer care make a meaningful difference.