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    Unique Novelties

    4.0 (1 review)

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    15 years ago

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    Sam's Florist - Typical drive-by bouquet * Stargazers, roses & iris

    Sam's Florist

    2.1(16 reviews)
    3.5 mi
    $$$$

    What a disappointment. I ordered a beautiful tropical arrangement, as pictured in the confirmation…read morebelow for a funeral. Receive a call saying they couldn't get any orchids, and sent a cheap carnation basket in it's place. How embarassing. I'll never use them again.

    I have adored this place for YEARS but they really dropped the ball when I needed them most…read more My dear grandmother's wake was last Monday afternoon. I needed a very special arrangement for her so I stopped in here Saturday morning and showed a picture of which one I'd like to purchase and have delivered. I was politely told that they would try their best with what stock they had. No problem. After I took my first lap around the flowers at the funeral home on Monday, I realized that I hadn't seen my own arrangement. I took another lap and found one that looked somewhat similar but didn't think the price I paid for it matched the presentation. Come to find out, that was mine but I wished that it wasn't! The only way we were able to confirm that is the process of elimination through the cards in the other arrangements, being that my sympathy card somehow disappeared. The first thing my eyes were drawn to were the half eaten lilies in the center; most of the rest of them being cracked or bent. They charged for a tacky ribbon with single letters stapled to it, instead of a nice script. The arrangement itself was supposed to be sitting taller as well. Everything was just a mess! On the other hand, as I stated previously, I have been a loyal customer for years and have otherwise never had a problem. I feel it important to note that in the past, I always stopped in and put a bouquet together with the florist. Maybe that's the difference here? If someone isn't there to refuse a decaying flower, they just toss it in? I don't know. What I do know is that I'll never have flowers delivered from here again. Maybe I'll do another drive by some day.

    Photos
    Sam's Florist - Website product

    Website product

    Sam's Florist - The cheap carnation basket they sent in it's place.

    The cheap carnation basket they sent in it's place.

    Sam's Florist - What was sent.....

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    What was sent.....

    Viviano Flower Shop

    Viviano Flower Shop

    4.2(23 reviews)
    6.7 miDowntown Rochester

    This florist is acceptable, but not at all the high-end service I expected from its reputation. I…read moream a former floral designer and am well aware of the small things, which cost very little, that can elevate an arrangement from acceptable to outstanding. I ordered a $200 piece, corporate, and expected at that level, these touches would be in place. More eucalyptus makes a wonderful, upscale presentation and would've cost the shop about $5, or 2.5% my total cost. Adding much more limonium is such a minuscule cost, it's practically free, yet it was used as if it were an expensive item: sparsely. The vase would've cost maybe 10 more dollars (shop cost) to look like something special, not garage sale fodder. So for $15-20 extra in cost, the piece would've gone from checking the box to meets expectations. I also was not impressed with the design quality. Rose placement needed improvement, with unsightly depths on several. The photo I was sent clearly showed they do not care about cleanliness--the table the flowers were set on was disgustingly dirty. This underscores that details don't matter, so if this is what you're letting the customer see, what is happening behind the scenes? Cleanliness of tools, vessels, and coolers are important to flower health and longevity. On a positive note, the roses looked healthy and were prepped properly, it seemed. I liked the selection, including the upscale rose availability. They did send a photo, which I requested, which was very good of them. The piece was done in a very timely manner. So disappointing that they didn't just add that little something extra to elevate the piece. I won't go back.

    I called Viviano I Rochester and spoke to Janet ! She's amazing and helpful. We ordered beautiful…read morewindchimes with gorgeous flowers for my dear friends mother's funeral She was so helpful funding the exact windchimes with a perfect saying on them! Thank you Janet

    Photos
    Viviano Flower Shop
    Viviano Flower Shop - Head table arrangement

    Head table arrangement

    Viviano Flower Shop - 10/10 for quality and delivery

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    10/10 for quality and delivery

    Unique Novelties - toys - Updated May 2026

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