I went in to order prom flowers. I was told they were only using one color roses for a corsage. No…read moreoption of any mix or different flowers. The only choice we were given was the ribbon. The service was rather rude as if we were wasting their time. This isn't the first experience I had with them, but it will definitely be my last. There are wonderful florists not far that have a better understanding of customer service.

Everyone was so nice and they did an awesome job creating a beautiful bouquet for my goddaughter.read more

I would highly recommend Viviano's. I have used them for different occasions and have always been…read moreso satisfied!! The centerpieces Rita made for my daughter's baby shower were absolutely beautiful!!! Rita and the entire staff were a delight to work with!!

Best flowers around!! Thoughtful and friendly. No smell flowers designed specially for fussy…read morecustomers.

Such compassionate people. I phoned at 7pm on THANKSGIVING; expecting to leave a message stating…read morehow I desperately need to have flowers delivered to my dearest octogenarian aunt for her Birthday Tomorrow. The owner actually answered the phone & politely asked how he could be of assistance. Unfortunately, he was not able to deliver to that remote location. So then this empathetic creature suggested a different florist only 1/2 mile from the delivery location. Gracious! Restoring my dwindling faith in humanity. Thank you!

My husband and I have looked to Jeri at Bowl & Bloom for years for our floral needs. She has done…read moresympathy / funeral flowers for us, as well as get-well-soon arrangements. Jeri is a pleasure to work with; she is pleasant, courteous, professional, helpful, and communicates in a clear and timely manner. She listens to your input, and, when possible, incorporates it into the arrangement. She always sends a photo, which I really appreciate. Her work is beautiful, as you can see from the attached photos. As well, I find her to be quite fair in her pricing. In general, I would say that she under-promises and over-delivers. I highly recommend Jeri / Bowl & Bloom!

I've used Geri before for small arrangements. My sister-in-law recently passed away and she…read moreprovided a fantastic arrangement for the funeral. With all the activity at the funeral it never occurred to me to take a pic of the arrangement to share. We really appreciate the promptness and care she gave us. I would highly recommend Bowl and Bloom for flowers for any occasion.

I tried to place an order on their website…read more I cancelled my order when they attempted to bill me an extra $20 for:  florist tip, driver tip, and processing fees.  Outrageous. I ordered from a different florist who isn't so greedy.

A Special Touch Florist is amazing! They create beautiful arrangements and truly care about their…read morework. They did my wedding flowers and a birthday bouquet both were perfect. Highly recommend!

What a disappointment. I ordered a beautiful tropical arrangement, as pictured in the confirmation…read morebelow for a funeral. Receive a call saying they couldn't get any orchids, and sent a cheap carnation basket in it's place. How embarassing. I'll never use them again.

I have adored this place for YEARS but they really dropped the ball when I needed them most…read more My dear grandmother's wake was last Monday afternoon. I needed a very special arrangement for her so I stopped in here Saturday morning and showed a picture of which one I'd like to purchase and have delivered. I was politely told that they would try their best with what stock they had. No problem. After I took my first lap around the flowers at the funeral home on Monday, I realized that I hadn't seen my own arrangement. I took another lap and found one that looked somewhat similar but didn't think the price I paid for it matched the presentation. Come to find out, that was mine but I wished that it wasn't! The only way we were able to confirm that is the process of elimination through the cards in the other arrangements, being that my sympathy card somehow disappeared. The first thing my eyes were drawn to were the half eaten lilies in the center; most of the rest of them being cracked or bent. They charged for a tacky ribbon with single letters stapled to it, instead of a nice script. The arrangement itself was supposed to be sitting taller as well. Everything was just a mess! On the other hand, as I stated previously, I have been a loyal customer for years and have otherwise never had a problem. I feel it important to note that in the past, I always stopped in and put a bouquet together with the florist. Maybe that's the difference here? If someone isn't there to refuse a decaying flower, they just toss it in? I don't know. What I do know is that I'll never have flowers delivered from here again. Maybe I'll do another drive by some day.

As you can see the flowers on the website do not look like the flowers received. I will say that…read moreordering was simple and straightforward and delivery went without a hitch. I'm not sure if it's a brick and mortar store or website.

Flowers not delivered. Charged my Credit Card. Phone is disconnected! Do NOT use this company!read more

This florist is acceptable, but not at all the high-end service I expected from its reputation. I…read moream a former floral designer and am well aware of the small things, which cost very little, that can elevate an arrangement from acceptable to outstanding. I ordered a $200 piece, corporate, and expected at that level, these touches would be in place. More eucalyptus makes a wonderful, upscale presentation and would've cost the shop about $5, or 2.5% my total cost. Adding much more limonium is such a minuscule cost, it's practically free, yet it was used as if it were an expensive item: sparsely. The vase would've cost maybe 10 more dollars (shop cost) to look like something special, not garage sale fodder. So for $15-20 extra in cost, the piece would've gone from checking the box to meets expectations. I also was not impressed with the design quality. Rose placement needed improvement, with unsightly depths on several. The photo I was sent clearly showed they do not care about cleanliness--the table the flowers were set on was disgustingly dirty. This underscores that details don't matter, so if this is what you're letting the customer see, what is happening behind the scenes? Cleanliness of tools, vessels, and coolers are important to flower health and longevity. On a positive note, the roses looked healthy and were prepped properly, it seemed. I liked the selection, including the upscale rose availability. They did send a photo, which I requested, which was very good of them. The piece was done in a very timely manner. So disappointing that they didn't just add that little something extra to elevate the piece. I won't go back.

I called Viviano I Rochester and spoke to Janet ! She's amazing and helpful. We ordered beautiful…read morewindchimes with gorgeous flowers for my dear friends mother's funeral She was so helpful funding the exact windchimes with a perfect saying on them! Thank you Janet

Excellent store! Staff absolutely delightful! All sizes, clothing for everything! Prices go down…read moreon items after so many days

This store is amazing! Everything is well organized, the inventory is clean and well-maintained,…read moreand the owner is very kind and helpful. We live about 40 minutes away but we make the trip up to Funky Frog whenever we need something we think we can find at a resale store (or reserve through the Facebook posts they have - an incredibly helpful customer service option!).