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    Unique Images

    5.0 (1 review)
    ModerateHair Salons

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    9 years ago

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    Magnolia Jane Salon - Before :(

    Magnolia Jane Salon

    4.8(33 reviews)
    44.0 mi
    $$

    I'm delighted with my hair. I am a NEW, New Bernian in search of a new hair salon and stylist…read more After my online hair consultation, and a conversation with Jenna their Client Coordinator I was assigned to Chelsea, their Junior Stylist. I arrived about 10 minutes before about my appointment and was able to park right in front of the salon. I was greeted warmly by Jenna upon arrival when I checked in. My hair was in pretty rough shape, and Chelsea and I discussed what I requested ( at length) and gave me her recommendations as soon as I sat in her chair. What a lovely young lady she is. She did a remarkable job considering what she had to work with ( I had not done my hair for almost a full year). She is polite, professional, kind l, patient and competent. I will be back in July and look forward to building a relationship with her as my new stylist and Magnolia Jane as my new salon.

    I had a cut with Norah, who I would not recommend. She tried to cut my hair and basically charged…read moreme 48.00 to nick my hair. She was polite and had me come back to "cut" my hair. What a huge mistake..uneven and cut my left side and didn't match the right side of my hair. My apologies, but she did an absolutely horrible job with my hair. I would never let her near my hair again. Had to travel back to Maryland for a real experienced styles to fix her mistakes...sorry, never again.

    Photos
    Magnolia Jane Salon - After :)

    After :)

    Magnolia Jane Salon - After :)

    After :)

    Magnolia Jane Salon - Natural highlights to enhance his natural color, and a fresh haircut.

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    Natural highlights to enhance his natural color, and a fresh haircut.

    Southern Roots Hair Salon - Inspiration

    Southern Roots Hair Salon

    4.2(43 reviews)
    22.9 mi
    $$

    Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.

    I had healthy beautiful hair, got it done here and I don't know what the girl did but my hair is…read morecompletely fried and dead. The price as well, crazy horrible work. Will never go back

    Photos
    Southern Roots Hair Salon
    Southern Roots Hair Salon - First color that was in the process of being fixed

    First color that was in the process of being fixed

    Southern Roots Hair Salon - Inspo

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    Inspo

    Unique Images - hair - Updated May 2026

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