I'm delighted with my hair. I am a NEW, New Bernian in search of a new hair salon and stylist…read more After my online hair consultation, and a conversation with Jenna their Client Coordinator I was assigned to Chelsea, their Junior Stylist. I arrived about 10 minutes before about my appointment and was able to park right in front of the salon. I was greeted warmly by Jenna upon arrival when I checked in. My hair was in pretty rough shape, and Chelsea and I discussed what I requested ( at length) and gave me her recommendations as soon as I sat in her chair. What a lovely young lady she is. She did a remarkable job considering what she had to work with ( I had not done my hair for almost a full year). She is polite, professional, kind l, patient and competent. I will be back in July and look forward to building a relationship with her as my new stylist and Magnolia Jane as my new salon.

I had a cut with Norah, who I would not recommend. She tried to cut my hair and basically charged…read moreme 48.00 to nick my hair. She was polite and had me come back to "cut" my hair. What a huge mistake..uneven and cut my left side and didn't match the right side of my hair. My apologies, but she did an absolutely horrible job with my hair. I would never let her near my hair again. Had to travel back to Maryland for a real experienced styles to fix her mistakes...sorry, never again.

Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.

I had healthy beautiful hair, got it done here and I don't know what the girl did but my hair is…read morecompletely fried and dead. The price as well, crazy horrible work. Will never go back

Wonderful cut from Lindsey. She really took the time to listen and did just what I asked for. Very…read morewarm and friendly vibe. I will be returning!

They don't respect your time. I waited an hour and 15 minutes past my appointment before finally…read moreleaving. Definitely not worth waiting close to two hours. Communication was poor, and when I did hear back, it was just excuses from Amanda instead of real updates. If you're someone who has to arrange childcare, this is especially frustrating. I ended up paying for extra hours I didn't need because of the delay. Most salons have strict cancellation policies for clients, but this salon seems fine canceling or pushing appointments less than an hour before. Overall, the scheduling needs serious improvement. I wouldn't recommend if you value your time.

Jessa did my daughter's hair for her senior prom. It looks amazing. Thanks Jessa!! She is excited…read moreabout showing off!!

Grace had to refer me out cuz they're in the…read moremiddle of renovations. I got a response from Sondra (see Razor Cuts by Sondra) and I am thrilled!!

Grace is a rockstar!! Perfect beachy highlights! She always talks me through ideas and delivers it…read moreperfectly. She's the best!

I've gone to Mandi's for 10ish years and can't believe I've never thought to leave a Yelp review!…read moreMandi has kept my no longer naturally blonde hair blonde for years and is always happy to throw some fun pinks, purples, or blues in the mix. Or if I get a wild hair and wanna go burgundy red or get an undercut, she always makes sure my dreams come true without my hair getting destroyed from all the processing. I've had countless compliments on the cuts and colors I've had over the years, and I trust Mandi implicitly to make the right choices with my hair. Oh and Darrah is also amazing and super talented, she cuts my daughter's hair plus I've watched her work while I'm getting my hair done and I would also trust her if Mandi wasn't available to do my hair. Mandi is constantly changing the decor in the salon, keeping it fun and welcoming. The salon is part boutique with some of the cutest clothes for the young or young at heart ladies of the area. You definitely should check it out for your next outfit!

Excellent service and the nicest people you will ever meet! Mandi and Darrah are highly…read moreexperienced. Bonus is it is also a boutique where you will find the cutest clothes and accessories!

Miss Belle is the best. She listens! I showed her a picture of what I'd like to do...and she did an…read moreamazing job. She is super nice and really makes you feel special. In my opinion, it feels like I've gone home and I am just shooting the breeze with a friend...then, she's done! I had very long hair and it had become a pain in the butt to manage. She's not scared to cut off your hair! Yeah, she's the only one there but so? You get one on one personal care by someone who seems to truly care about hair and the customer. That's worth a lot. This is my second visit. I promise I am going to try to keep this trimmed.

In reading safety protocols and reviews I was very comfortable making my first (and last)…read moreappointment. When I walked in neither Miss Belle or the client she was working on had masks on. Left. My husband is in remission from lung cancer, so besides feeling that everyone should be wearing masks just to show you care about your fellow humans, the advertising was false. Just so you know, you non mask wearers are also in the minority. Definitely won't reschedule that appointment. What a disappointment and waste of my time.

Sassy Roots is a great place!! Becky and Ashley are super nice and very talented. They care about…read moretheir clients and really take the time to make sure you get the style you want!!