At the Shop City store in Syracuse, NY I had to ask my wife to purchase some e-juice as I did not…read morehave my I.D. upon me (I am 63-years-old). Not a big problem as she was in the car. When my wife (66-years-old) attempted to make the purchase they denied the sale stating that she could not purchase products for someone else that had no identification. I asked the manager for his name (Mgr: Lynn Grant) and I will file a formal complaint with the Corporate Headquarters, but I expect that they will quote Federal Law.

I have had nothing but great experiences with these guys. I go in for cbd oil regularly and have…read moreasked them questions about vaping and they've given me a lot of helpful info. They're educated about what they do, and they have always been friendly toward me. I highly recommend going to this place.

Knowledgeable! So friendly and just fun.. he is quite the man and knows his stuff. I have…read moreincredible admiration for Phil.

Was a stickler on needing ID, which some would be upset but I actually found it refreshing to see…read morehonest business owner! (Even though I had to walk back home and there again, I truly didn't mind) my parents are both honest hard-working people and raised me with solid morals. Store was very clean organized well great customer service I will be referring others ! Have a blessed day .

I didnt even realize this shop was in the plaza. I went to Home Depot then the Dollar Tree, which…read moreis right next to Premium Ecigs. I decided to go in and see if they had anything Id like. Turns out, had everything I needed. The lady at the counter recommended a few flavors and had extensive knowledge on the subject. You don't always see that, so I'm glad I stopped in. The prices are very reasonable and competitive. The displays looks great, shelving and the glass cabinets. It was very bright and open room, very welcoming. Everything looked cleaned. If you are looking for some ecig products and want a great staff interaction, go check this place out. You would be hard pressed to find some place better.

Great selection of juices, all searchable by ingredient through tablets on the counter…read more Knowledgeable and helpful staff. I don't know why anyone would go anywhere else.

Ali and Ashley are the best. Very friendly and personable. Best green around. I would send my…read moregrandmother here and so should you.

I think this place is growing to fast. Everything i go, what is presented on the floor is out of…read morestock. The deals are not good anymore. Used to find a b1g1. Now the offer 20% off if lucky, but wait....that is out of stock as well. There is always a spend 100 and get a hat sign up but I've never received the hat. Becauae...they are out of stock. Lol. Parking downtown sucks, and to make the extra effort and for the past 4 visits feel mega disappointed. I'm hoping the figure their shit out. It's a shame because it used to be my favorite place to shop. ​

I stopped in the other day to get my mother in law something for her arthritis. The staff helped us…read moreright away. They were knowledgable and they had exactly what we needed. They actually have a really solid selection. I had a really good experience and I'd be back again. One tip, their card reader is currently down, but there is an ATM inside.

This is my favorite shop in town! The employees are all so helpful and friendly, I recently moved…read moreto NY and was unfamiliar with many of the brands they carry (they have an amazing selection!) but the budtenders put my mind at ease and asked me questions that helped narrow down what I would be shopping for. They even have samples (non-infused) so you can try before you buy! The shop is very well organized and easy to navigate. You can come shop, order online for pickup or even have your goods delivered. Loudpack is truly a no-stress, educational & happy environment. I saw some reviews talking about price, but I found their prices to be typical compared to other shops in the area. Personally I prefer coming to this shop because of the employees and because it's not nearly as loud or busy as other shops. Possibly because the shop is a little hard to see driving off the street, but it's a GEM!

Very knowledgeable staff, great selection of vape and CBD products. Highly recommended to anyone…read morewho isn't looking to overpay for their vape supplies and juice needs.

Exceptional! Stopped in today and was very pleased with the result. Dave is a no "B.S" guy when it…read morecomes to vaping. He is an expert, knows everything about every product and liquid. He took his time to answer every question I had. His goal is to help you quit smoking. Period. He won't sell you device that won't do that. I bought a "starter kit" from a competitor and basically grew out of it within a week. So Dave showed me what I NEEDED, not to just sell me products. Let me test the device and try liquids. What an amazing customer experience. PLEASE GO SEE HIM!

This place isn't open at all during 10 am because they say they're open at 10 am and they lie about…read morethat time so I would not recommend this place at all if u want cigarettes or vapes because they r always closed whenever i go here even if it is the time they say they're open or not.

From the owner: I’ll have what’s impossible to get customers satisfaction is my goal read more

They are very nice good service and what ever doesn't work they rated on the spot. I like there new…read moreworker he gives me good deals on the products that I like

The smokers choice side was great but VAPERS CHOICE run by the same people LET ME TELL YOU!…read moreNonononono sold me so much product and the only reason I went there is because they did returns and to find out when I actually wanna return my items THEY LIED AT THE REGISTER AND I CANT. So angry right now never go here ever they're not truthful.

I've coming to this shop a few times when it was apart of Smoke and Vapor, they moved next door to…read morea bigger location and it is really nice! There's so many choices of types of smoking delights and ways to smoke them. The place is massive, clean and quiet too. Some shops you walk into, the music is blasting to the point where you can't have a decent conversation. The staff is very very knowledgeable about the product they sell. The D8 selection was a good size and all the questions about the carts, differences in D8 and D10, who has the best and most potent product and any other questions that might come up. The prices are not bad, pretty much on par with most smoke shops around town so no complaints there. All in all this is a nice shop that has a amazing selection with knowledgeable staff. 5 Stars

God damn they got some good prices. I've always used them for bongs and I highly recommend themread more

I don't want to give them too low of a rating because in the past they were great. Now that there's…read morebeen a change in the staff there it is NOT a shop I would recommend. The faulty cartridge I purchased on my last visit was not replaced nor a new one discounted. The attendant basically told me it was my fault; which couldn't be less true seeing as how I am not a mechanical engineer who could create this issue. Will Not Be Returning to this establishment.