These guys are the real deal. They are honest, fair and straightforward, and you can talk to the…read moreowner who is a real mechanic, not just someone who fills out paperwork. Highly recommended.

They did a fantastic job on my Jeep Cherokee! It looks brand new. They do an amazing job…read morecommunicating through the whole process. I truly appreciate everything they did!

I have nothing to say but excellent things about Smith Rock Auto body shop, whom I've used several…read moretimes over the years for all of my auto body work. Their work is quality, and I dont mind driving from Redmond or Madras for their quality work! They've always performed the work I requested, and do a great job communicating with the insurance companies to give feedback and full explanations on why the estimates were what they amounted to. The front office ladies are prompt about communicating with me and letting me know where they're at in the repair process too. Forget where you live, get your car towed there for service you'll be happy with upon completion.

Smith Rock Auto Body recently painted my 2017 Tacoma to repair Toyota's notorious paint fading…read moreissue. It turned out great with additional applications of clear coat. A big thanks to Dave and Dewey, the painter, who did a phenomenal job.

I just picked up my 2014 ford escape from Caliber. They not only did an amazing job fixing the…read morefront end damage I had but I had another dent on a door I wanted fixed. That wasn't part of the insurance claim. They recommended another company come in who would be less expensive and quicker. Not only was he outstanding the fact that caliber cared so much about taking care of me meant everything to me. Their staff is beyond words the most caring people. I felt lucky to work with people like them. If you need your car fixed this is where you need to come. By the way they also cleaned me car. It was immaculate!!! As someone who is disabled i appreciate this more than I can ever say. Thank you

If I could give a 0 or a negative, I would do so. This company pulled a significant bait and…read moreswitch. We brought in our Audi 2011 to repair minor body damage on the front of the car. We were quoted in the $5k range to get it fixed. Our insurance company agreed. Once Caliber Collision had the car in their shop, they said we needed to get the front headlight fixed which was an additional $1900 and that put us $200 over the limit to get the car totaled. BTW, Caliber Collision gets to decide what the car is worth, and they lowballed the comparables. They would not return our calls!!! and said we had to talk with our insurance company as they would not talk to us. Because our insurance company depended on Caliber Collision for the estimate, the car was totaled and we lost possession of our car as Oregon law will not allow a salvage vehicle title to be driven. This is VERY shady business. We had just had several things fixed on the Audi's engine (to the tune of $4500) and brand new tires put on (about $1200). Now Caliber Collision has a fantastically working Audi with very minor front damage and we don't have a car. **** DO NOT USE THESE PEOPLE. THEY ARE SHADY TO SAY THE LEAST!!!!!!!!! ******

Rodney did a great job fixing the rip in my leather car seat. The repair looks great and the dye…read morematches perfectly. He also cleaned up all the other seats and they look like new! He was super easy to work with and very patient with my indecisiveness and my scheduling difficulties :). I highly recommend!

I purchased a 1997 Audi A6 thinking I would fix it up a bit and resell it. Its biggest drawback…read morewas the clear coat paint peeling badly on the drivers side doors. When I decided to keep it, I began a search for an economical way to repair that damage. A detail shop that didn't do such work suggested Automotive Aesthetics. They gave me the lowest price I'd been quoted and clearly outlined all the issues that might occur, like paint match with an older vehicle. I took the plunge. The outcome was beyond my expectations and done in only 2 days. I'd use them again without hesitation. I am most pleased.

My insurance agent suggested that I get a quote form Crash Champions Collision Repair Fifth Street,…read moreRedmond OR. A woman came out to the parking lot, looked at my car, took some photographs, and told me that was all that she would do without an insurance claim number. I left feeling that this was a company that was not to be trusted. Three days later, I received an email with a low-ball quote that was insufficient in a number of areas. I immediately removed Crash Champions Collision Repair Fifth Street, Redmond OR from consideration for repairs to the crash damage on my car.

Crash Champions Collision…read more Had repairs done. They painted it wrong color and didn't match. Took it in, they agreed to repaint. Still not right color. They parked it in direct sunlught which hides wrong color trying to deceive me. I pulled it in parking space out of direct sun. Again paint did not match. First trip in we called on status, they said it was just painted and had to wait next day to dry and pick up. Second trip they painted it and said its ready same day. Didn't have to wait a day to dry. Obviously a con job. They didn't paint it the second go-around.

Very clean shop. Fast and professional collision repairs through insurance. They also do really…read moreimpressive custom painting and custom mods.

Took my car in and they had it for 5+ months he had to fire the mechanic because he did more…read moredamage to my car than what I took it in for. Once I got it back one day later I had to take it back because it wasn't working right. They said they fixed the leaks and problems to only have the car die one week later as I was driving to work. Had to have it towed (to another place this time) Another mechanic told me the work wasn't completed as Tim and Butch told me it was. When we called and told them the damage that was done they didn't offer to correct it or give us our money back. They took our money, Kept the car too long, and are dishonest. Basically they butchered my car!

Absolutely don't take your vehicle here. They installed my windshield with the gasket upside down…read morecausing it to break. Tried repeatedly to have them take care of the issue to no avail. They wouldn't even return my phone calls, had to stop in the shop repeatedly to try and catch Butch. Had Cascade auto glass replace it and then was told I would be reimbursed. Clearly this hasn't happened and we are back to the not returning calls game. Unfortunately now I'll just be taking them to small claims for the principal of the matter. Zero integrity with these guys, take your business elsewhere.