Observed a driver operating in Midland, tx Driver didn't…read morehave the bed fully secured on the bed locks, vehicle he was towing wasn't strapped down on 4 points of contact and they were dragging safety chains. I called dispatch who sounded annoyed. I also tried flagging down the driver multiple times, what ever he was doing in the cab of the truck was more important than his surroundings. Only relying in the winch cable and not 4 points of contact could result in someone's death if that car were to break free. Don't just rely on the parking brake to keep it in one spot. And also if you're going to tow in Texas y'all might wanna look into the DPS requirements here. What flies in NM doesn't fly here. ​

Asked for roadside assistance at 12pm today, it's now 9pm and no show, no calls, not anything. They…read morewon't answer the phone or return calls from voicemail, they called once at 6pm to confirm make and model of vehicle and then nothing. Needless to say I had to cancel and find help elsewhere.

Bob's auto body shop did an excellent repair job on my 2018 Toyota Tundra TRD Sport along with some…read moremodification I wanted done. Beth Chris and others made it happen. I added a soft topper and exoskeleton to it as well. Although it took a while to acquire the parts it's finally done and I'm very satisfied with the outcome. Thanks Bobs Autobody shop for everything.

After almost getting swindled for over aprx. $800,at a shop in close proximity to this one, (and no…read moreinsurance except liability), I bought some parts needed for the repair of putting my front bumper back on. Seems no one could get me in for weeks. I called REF from a google search for collision centers, roswell, nm, and called. Santos said to bring it in for a quick estimate. I went straight there, and he put Chris to work on it immediately! I got to sit and watch the whole process, and they even replaced a few electric parts and spared me the expense of buying them! Over all this Shop will be my "Go to" shop for any body work, for future needs!! They are honest & do great work and not out to "Get over"! They saved me hundreds!!! God Bless this Shop! Keep it up! I will recommend highly!

Unfortunately we had a somewhat bad experience with this company. First of all there was red flags…read moreas we called them to see if they would fix my daughters car using Geico car insurance. As we were having a discussion if they worked with Geico, the gentleman said yes. Then I asked him, if they could accept my daughters car. He said they were back up for about a month. Then quickly changed his mind, and said yes. Red Flag!! Throughout the whole process and almost 2 months in, they have repeatedly said the car would be ready at the end of the week for the last 3 weeks. Then something else would happen or they would run into another issue. They did work on my daughters car and answer their phones as annoying as we were calling every week for updates. If you are willing to wait extensively for your car to get fixed they go right ahead. I gave this company 3 stars because they did a good job on the car besides the endless delays. And they were willing to accept alternative payments. No pics available.

I highly recommend Adan's! Stellar customer service and very high quality work! Adan is a man of…read moreintegrity who is very trustworthy and who truly cares about his work. We were passing through town on a holiday and when our car was broken down he drove by and checked with us. He opened his shop for us and kept our car to work on while we rented a car for the rest of our trip. Came back thru and the car was ready to go, part ordered, installed, and a very fair price! Truly an amazing "in the right place at the right time" moment. Thanks again, Adan!

I appreciate the good work every one does here. Got me out of a mess. Good looking out Tony, Lidia,…read moreRick and everyone else behind the scenes. I owe you Starbucks... Much Gracias!!

Horrible. Do not take ANYTHING to them. Didn't do the work, debt still in the car. Now my car has a…read moredoor painted the wrong color! Omg and the crooks sifted through my car. Stole my half dollars out of my soda change purse!

Absolutely unhappy with work and disappointing for being a "quality" body shop. My truck was…read moreapproved for body work and they did order the parts. They had my truck for a week and when told it was ready made arrangements to pick up. When I got to the shop the hood and the steering had not even been aligned yet and they had the ordered parts without receiving a second check from the insurance company. I had to find over $2000 dollars out of my pocket to have it released. All said I did get my truck, with unaligned hood and steering along with scratches from them putting on the grill. After finally being able to wash it the clear coat is bubbling and the total fender is hazy. I now have to come up with addition funds to have the fender repainted, the scratches taking care of and the hood and steering realigned. This "quality" shop will not be doing the work. My advise to you is, if you are going to use this shop you better have enough time to check on them and their work on a daily basis.

They took a month and a half to fix my car. And also, is it common for them to siphon the gas out…read moreof your car and not replace it? I've been to other repair shops and NEVER got my car back with a completely empty tank that couldn't even register the miles left to empty because it was so low. Keep in mind it was full when I put it in their custody. I was charged for a balance and alignment, but of course my car didn't get that. They have the worst customer service and are very poorly managed and it's very obvious. If you have State Farm and have the misfortune of wrecking in Carlsbad, do yourself the favor and pay to have your car hauled to literally anywhere else in the world. I've NEVER had to deal with so much bull.

This is the only tow service in Carlsbad that answered first ring of their 24/7 emergency line for…read more1. And in top of that everyone else would NOT perform the roadside service I needed. I guess they are too good for it now that all the money is in the fields w the big trucks maybe. This includes that locksmith service that advertises itself all over town. They never answered until 4 hours later! Don't underestimate this company. I found them to be above and beyond compassionate.

Avoid this shop at all cost. I took my 2014 Camaro ss there for rear fender work. I told them when…read moreI dropped it off they'll need to take the fuel door off and take it to the plant store to get the paint matched per paint store owners request. Apparently Arnold had to leave town and left his guys to do the work. Instead of removing the fuel door they took it upon themselves to drive my car over there and eyeball a paint color and needless to say it was way off and nowhere near close but they painted the fender anyways along with the fuel door they were supposed to use to match the color. That left me waiting an extra week for the vehicle. I don't mind if there's a screw up but admit to it instead of bold face lying and trying to bullshit your way through it saying they did what they thought was right. I also noticed Arnold doesn't check the work his guys do leaving them with full reign and covers up their flaws with bullshit excuses.