Always friendly and professional. I take my dog and cat there and they fix them…read moreUp and off the go!

My dog got loose yesterday (my mistake leaving a door open). Within 2 minutes he was gone....out…read moreof sight. Just over 8 minutes later my vet's office called and asked if I was missing him. I live a 3 minute walk from their office and he was running through their parking lot. 5 of the staff employees kept him in sight and got him to a fence where he saw me and they could catch him. This is the kind of service they give their customers and patients. They know our names, our animals names, and truly care about our pets.

I honestly can't believe how heartless River Road Animal Hospital turned out to be. I've been…read morebringing my dog here as a patient, but after today, I will never return. I arrived 30 minutes before they even opened because my dog was experiencing severe anal bleeding -- an emergency by any reasonable standard. There were no other cars or clients waiting, and yet I was told they wouldn't see her without an appointment and the soonest available time was over two hours later. It's absolutely heartbreaking and frustrating to know that a veterinary office, where compassion and urgency should come first, refused to even evaluate a bleeding dog simply because of scheduling convenience. There was no effort to triage, no concern, no basic decency to at least check if she was in critical condition. If this is how they treat established patients in distress, I can only imagine what kind of care (or lack thereof) others might receive. Do better, River Road Animal Hospital -- pets deserve compassion, not cold policy.

They're great with the animals but absolutely terrible with the owners...rude and obnoxious (front…read morestaff and techs) vets are outstanding...the office manager loves to be a dictator and toss in ridiculous and uncalled for policies...if you are going to add policies, post them on your website. If you dont follow their added policies-be prepared to get kicked out of the practice. I gave them nearly 13 years of my life and tons upon tons of money. Once they kick you out...dont expect to get added medications until you find a new vet...they will allow your animals to suffer!

I wouldn't return here ever! My dogs stitches needed to be out in 7-10 days. After 24 days of…read morewaiting and unnecessary visits. I took him back to the emergency hospital. That did the surgery to have them removed. Seeing the stitches were in to long. It caused an ulcer in my dogs eye. This place is all about money! Not about proper care for your pet. They even advised me to go back to the hospital. To have the stitches removed. This practice was a waste of time and money. Trying to save my dogs eye from further damage. Not a happy dog parent here.

Dr. Harris at Cornerstone Veterinary recently treated my dog Lilly with the utmost compassion and…read moreexpertise. When Dr. Harris quickly diagnosed Lilly as being critical as shown by bloodwork, she referred her to Latham Upstate Veterinary services for emergency admittance and overnight care. Dr. Harris sent her labs and Xrays there before we arrived. Lilly did not survive but I have some comfort in knowing that everything possible was done for her. I credit Dr Harris for recognizing how ill Lilly was when another vet had not. I even received a condolence call from Dr. Harris after Lilly passed. I would chose Dr. Harris at Cornerstone Veterinary Services as a preferred veterinarian for any pet and highly recommend them

I had a kitty that had lung cancer which they took the radiographs, the results showed it was too…read morefar advanced to treat and she was given abt 2 months to live which was fairly close to when I had to put her to sleep. I went there that morning after she threw up blood tinged vomit and was hiding in the corner. I knew it was time I called and was told bring her in asap it was a Saturday at 10 and when I arrived the receptionist told me Dr Hernas was mad at her for telling me to come in since she was the only one there and hated putting animals to sleep. I get it it's not easy but really my cat was terminal !!! After examining her she said she seems fine gave me meds for the vomiting and treats and take her home. Well needless to say I ended up taking her to an emergency hospital and she was put to sleep that day !! They were incredible there such compassion !!! It is exactly a year ago today. I will never go there again !!! I had a previous kitty that Dr Alan saw and was great. Dr Hernas is very rough around the edges. No vet should ever get mad at the office staff for having an emergency that may require someone's beloved pet put down. Heartless !!! I miss my baby so much it was so hard to do but how we were treated was so unprofessional !!! Go somewhere else !!!

Recently had my cat in for a wellness check, skin lesions. The two staff members were extremely…read morerough with an already anxious cat, dumping him out of the carrier head first. Naturally he ran. They chased him around the room, caught him in a towel and proceeded to do their "check" roughly. The cat was in panic mode as they checked his mouth, prying his mouth open and almost getting bit ( i wouldve bit too). In comparison i now take my animals to Cornerstone which is wonderful. Very very gentle, felloway towels, calm, professional staff. They allowed him to come out of carrier on his own. Gentle nail clipping, etc. The cat was so calm I couldnt believe it was the same one.

I recently had to unexpectedly make the decision no one wants to make when I was at Upstate…read moreVeterinary Specialties. While I waited for my husband to come so we could say our goodbyes to Buddy, I looked for a cremation service for our special boy as I thought I'd have to make all the arrangements. I read glowing reviews about Infinity and decided they would be my choice. When the staff came to talk to us was when I was told Infinity was who they used which made it easier for us during a very stressful day. We just picked up Buddy and we were very touched with the way he was handled and the special items that were included such as his paw print and fur, and everything that was personalized with his name. I would HIGHLY recommend Infinity for your beloved pet.

They took such good care of my Princess Kayla. Even her pawprint had purple and lavender stones in…read moreit. It's the little things like that that mean so much when you have to say goodbye to your fur baby. Would highly recommend.

Great Animal hospital from my experience…read more I only went there for a check up for my cat but it seemed like a nice facility. Plenty of parking, nice reception area, large exam room. The vet took her time with me and I did not feel rushed at all. I was surprised that I had to ask her to take the cat's temperature but other than that I was very happy with the experience.

For context, I have been with this practice for 15 years and last Friday, they acted like they had…read moreno idea who I was, which was really odd as I am there monthly to get my other cat a over $100 arthritis shot. Not only was my older cat misdiagnosed (after bloodwork and xrays and idk what, I got a nearly $900 bill) and I was told that my cat seemed to have a mass and that if it was a mass it was probably cancer. I was advised to have an ultrasound and had to wait a week to find out if the cat would die. At the appointed time I presented, and there was a weird vibe in there as there was some sort of emergency. They should have just cancelled appts. I was told I would have to wait aobut 30 minutes. No big deal. I understood there was an animal back there who needed their help. So I wait in the cat section which is kind of a joke as the cat and dog area are separated by a half wall. There were two dogs that were completely out of control, barking and growling with owners not making the least effort to calm them or take them outside so my cat didn't have to be even more stressed. I couldn't put my little guy, who I thought was dying, through 30 minutes of that he was cowering and shaking and was already stressed. So I waited outside where they had benches for that purpose and it was a gorgeous day. The first dog was taken into a room so I went back inside. Next dog comes in and he is even worse and owner could not have been less engaged and on her phone. No attempt to comfort or help her stressed animal. Now if your kid was having a tantrum, you'd take them away from people and help the calm down. So as I exited, I said to her in a low, calm voice "you really should be the one going outside. Not me." I reach the 2nd door of the vestibule and this woman runs out and starts SCREAMING at me. She was on my heels. I turned around and she was inches from my face pointing her findger in my face. Told her to get that finger out of my face and back off. She then bent over to put her face near the carrier and scream "I hope you die." That pushed me over the edge and I did call her a pejorative term. She began screeming "hit me! hit me!" Despite wanting to, I did not because I am an adult. Then two receptionists came out and yelled at me! Saying I should have just kept walking out. So I walked out and waited on the bench. She spoke with the woman inside for a few minutes and then she left with her dog. I was taken to a room with my cat. I was shaking and discussed what had happened with that woman with the tech who was very kind. She said the ultrasound would take 90 minutes and they were dealing with an emergency, so he probably would not be done until 3. I hated leaving him there but went to run some errands (only noon and I live 25 minutes away.) Not 5 minutes later I was called and told that I had not signed the consent form. I replied I had not been asked to and gave verbal consent over the phone. I will acknowledge that I was edgy when she told me I was consenting to hospitalization which has a fee. I replied that he was waiting as they were behind and that it felt like I was being robbed blind having spent $900 there the week before. An hour later I received a call from the reception supervisor that I was being released from the practice due to the altercation with another customer. I was astounded. I attempted to explain that I was accosted. I was told it was not my place to say anything. Then she said i was also rude to the person who called me and I never gave consent. I asked if I could speak to one of the doctors who owned the clinica and she said no. Then she told me they would not treat my cat as a result and that I should come get him. I was flabbergasted. I returned to get my cat and spoke to the supervisor who I had never seen before and would not let me speak to anyone else. I was not yelling. I was actually crying and begging her to let my cat have the ultrasound and not take it out on a animal. Nope. I was handed a list of 4 practice that did the ultrasound and was sent with my cat on my way. They have signs all over the place saying if you use abusive language, inappropriately touch staff or make sexual comments you would be removed from the practice. I didn't do any of those things. I saw one of the doctors in the lot and tried to talk to him. JHe had taken care of my cat for year. He would not even look at me and said he would have to find out what was going on later when he was out of surgery, I found Capital District Veternarian Referal Hosptial in Latham. They were great. The vet said there was no mass and she believed that it was a layer of fat pressing on a large ligament. She also diagnosed him with stage 2 kidney disease, which the inexperienced vet said was early kidney disease. Somehow he just developed it over night as he was there and got blood work twice in the the previous month. So he was misdiagnosed and I and my family spent a week mouring that our cat was dying.

Can't say enough good things about this place! Everyone who works here sincerely cares about the…read morewell-being of the animals that are brought here. My wife and I have had nothing but great experiences with both of our dogs at Malta Animal Hospital. Dr. Olivia has had endless patience for them, neither of which is particularly good at the vet. The techs and front desk staff are awesome as well!

Just wanted to share the awful customer service at this establishment. I walked in with my pet for…read morea scheduled appointment and was completely ignored by the receptionist. I believe her name is Colleen. She was doing other things but never even made eye contact or acknowledged that I was there. She is the most unfriendly person and shouldn't be at the desk as a customer service representative. I don't think I will return. To be treated so poorly is just not acceptable. DO BETTER MAKTA ANIMAL HOSPITAL!

Dr. Michelle Singer is amazing. Compassionate, empathetic and such a wealth of knowledge. The…read moreentire staff is courteous and welcoming. I highly recommend Glenville Vets.

Excellent clinic. Our dogs have received a high level of care in both routine and emergency…read moresituations. All the veterinarians are highly skilled and both they and the staff are very caring and accommodating. I highly recommend.

Dr. Geagan has been our veterinarian for years, and I can't say enough good things about her. She…read morecared for my cat throughout his life and was incredibly compassionate when it came time to help him peacefully pass. That kindness and empathy meant so much to me during such a difficult time. She also takes amazing care of my dog, who is very shy. Dr. Geagan is always patient and gentle with her, which makes a huge difference. My dog is prone to various health issues, and whenever something comes up, the office is able to get her in promptly and provide the treatment she needs. Dr. Geagan is knowledgeable, compassionate, and truly cares about her patients. Knowing my pets are in such capable and caring hands gives me a lot of peace of mind. I highly recommend her to anyone looking for an exceptional veterinarian.

Our Senior Rescue Beagle had first exam. Dr Geegan recommended some oral surgery to prevent further…read moredecay and pain. Prior to surgery, Dr Geegan clearly explained what to expect post surgery that day and following. She also explained the bill line by line- so no surprises. Post surgery- our Beagle came through smoothly. We also appreciated the 24 hour follow up phone call. Two weeks post op and our rescue, Mitzie is back to normal with her siblings and most foods. Incredible greatful to Dr Geegan and her team for taking great care of Mitzie.

Diane is wonderful with pets and has been a trusted solution for us whenever we're unable to be…read morehome to take care of our two dogs. She gives us full reports on their behavior and status when she visits and we always feel good knowing they're in such great hands.

From the owner: Hi my name is Diane Morisseau owner of Happy pets 25+…read moreyears of service I am an LLC Insured and bonded I also hold vet asst credentials and can provide some treatment support. I also have a back ground in Dog and cat behavior which helps me provide well rounded care I do not have staff I will provide all personalized care for clients I pride myself on excellent communication to clients regarding their pets