Potholes and poor road conditions are notorious all over Toronto, and my car has suffered cracks on the wheels along with some bends from running over them. After doing some research on reputable wheel repair shops online, primarily from various auto clubs, I came across many excellent reviews for Union Rim Repair so I decided to give it a try.
Not only I needed my rims to be repaired, I also required a set of tire pressure monitoring sensors installed, new set of tires installed (and disposal of the old ones), and have them installed on my car (with the winter set removed).
Located in an industrial area full of auto repair shops, I was greeted by Yahya (John) who took care of my order. They are true professionals and with no pressure tactics or upselling. I had a bunch of curb rashes on my wheels, but they were considerate of my budget and knowing that I will be selling my car in the next year they didn't recommend spending the extra money to fit the curb rashes. They did a very thorough job in inspecting all my wheels and took the time to show and explain to me the repair work required on all four wheels.
The repair work took less than a week and they did an excellent job in installing them on my car. All of the staff working in the shop in the back were very courteous and professional. They also bagged my old winter set and carefully loaded them in my trunk and even strategically placed pieces of cardboard in my trunk to prevent the wheels from rolling around.
The entire process was problem- and worry-free, at first I was asking them a ton of questions and commenting on what I wanted done in detail, but they are true pros and ensured that nothing will be overlooked, and that they did.
Having my wheels straightened and repaired made a whole world of difference in my car. It drives so nicely now, no more wobbliness and the steering is much more precise. All of this was done within a very reasonable price, quick timeframe, and to my complete satisfaction.
Big thanks to Yahya, Maitha, and the enitre Union staff! They were a pleasure to deal with and it's very refreshing to experience excellent customer service which they made you feel like a valued customer which is something I generally rarely experience in many auto shops and garages. read more