I gave this salon 3 stars because there were definitely some positive aspects to my visit. DD provided excellent customer service, Luke did an amazing job on my pedicure, and the salon itself was very clean, neat, and organized. I also appreciated that they serve wine and other drinks, which creates a relaxing atmosphere and makes the experience feel more enjoyable.
Unfortunately, the manicure experience was very disappointing. I had a graduation to attend the following day, and my nails were left with polish all over my skin. When I pointed it out, I was told it would come off after washing my hands a few times. While trying to remove it, the technician dug into my skin hard enough to cause pain. I did not feel comfortable leaving with my nails looking unfinished, especially for an important event.
To make matters worse, my gel nails began falling off one by one after only a week, even though gel manicures are supposed to last much longer. The quality simply did not match the price paid.
The same technician also did my niece's manicure, and during the process her finger began bleeding. Alcohol remover was then applied directly onto the cut, which obviously caused unnecessary pain and discomfort. That situation could have been handled with more care and professionalism.
I paid approximately $260 for both services for myself and my niece, and unfortunately the manicure portion was not worth the cost. While I was highly satisfied with the pedicure and customer service from DD and Luke, the manicure experience was a major disappointment. I hope management takes this feedback seriously to improve consistency and customer care. read more