Being admitted overnight from the 10th of December until January 20th, I have had many experiences…read more The nursing staff are skilled and competent on the 4th floor. The food is great and you have the option to change it to what ever you want. The CNA's were super helpful and the nurse call button was often quick response time. I put in many appreciation notes to have my nurses and CNA's receive recognition. I was sad to leave to a skilled nursing facility. The social workers who were trying to get me to a skilled nursing facility were aggressive with their tactics though. That put a damper on my healing.

In and out. Checked my bp and sent me home. It was elevated and they did nothing…read more Jdnndndjnejiuehehsbsbnsnsjs

I admit to being a bit skeptical when reading over the website, just too good to be true. Has to be…read morea catch. I went ahead and contacted them, and am very glad I did! Spent an hour with NP Freed, very comfortable visit, never felt pressured for time or information, just got to know me, what I needed, where I was coming from. Great folks! Lab work done immediately, results back next day, great communications from Freed and the office, and I know exactly where I stand physically! Plus it was a lot more economical than prior providers! Now I'm sold. I would have no hesitation in recommending DPC to others. Glad to be a member!

I am new to the area, and have not established care with a primary care doctor. I was feeling…read moreunwell and knew that I needed intervention, have tests run, and probably a prescription. Although I have insurance, the fear of going to an urgent care, waiting for hours, and then being billed for full price because I have not met the deductible was causing more grief than my illness. My husband (Jonathan) found Direct Medical Care. I was suspicious because it seemed too easy. I made a profile online, and requested an appointment. The office actually saw my profile and knew who I was when I called....and... they fit me in that day, even though their schedule was full. I was seen by Matt (NP), and he was thorough, direct, and personable. I never write reviews, but I was so impressed that medicine was actually geared towards, me, the patient, and my comfort...not satisfying the limiting insurance rules, or waiting 8 hours in urgent care for something that should take 1 hour, at most. Yay! I am a fan!

ATTENTION: If you ever receive a Vaccine Injury from Kaiser, make an appointment immediately, then…read morewithin 50 days reach out to a Federal Attorney that specializes in SIRVA injuries. Kaiser will do everything like in my case to delay the situation until it is too late. They also didn't document my initial complaint and office visit when my stiches were removed. Because of this, I am not eligible for a federal vaccine program that they should have recommended to me instead of putting me off and not fulfilling the record of my initial complaint. They also promised to pay for an X-Ray and office visit which I am now being billed for. This is borderline malpractice. The worst care I have ever received. I came in to have my toes stitched up after an injury. They said I needed a hand surgeon to repair my injury and sent me off to the Emergency Room. Unfortunately, before I left, they gave me a Tetanus shot. It seemed like it was the first time the person had ever administered a vaccine because the other 2 caregivers in the room cheered weirdly. The shot was injected too high on the arm causing a SERVA injury (Shoulder Injury Related to Vaccine Administration). Even though my toes have healed and I didn't need a "hand surgeon," 7 months later I still have the shoulder injury. Kaiser Permanente doesn't seem to care. I have basically been ignored. My first complaint was taken from someone I could barely understand in Manila, Philippines. Kaiser promised to investigate and get back in contact with me in 30 days. This did not happen. I have made 3 calls to Jennifer the facility manager and she has not returned my calls. I contacted the Department of Health only to find out you can't make a complaint to them because for some reason they don't have jurisdiction over this facility. My paper work from the incident doesn't show which physician or physician assistant was present nor which staff member administered the injection which injured me. Was hoping to have this addressed quickly so that others aren't injured or have a similar problem. If you need care, I would steer clear from this location because from my experience they don't seem very well trained, professional or caring.

They have genuinely never helped me with anything. The only way I've ever been helped was if I tell…read morethem what I have and then they will check for it and confirm. Other than that they will always tell you you're fine and are very rude when you ask questions of any sort. They do not want to hear your questions and will always rush through your time with them. My biggest problem was I asked them to do a POTS test on me(postural orthostatic tachycardia syndrome), and they did and confirmed I probably had it. So I called and asked for a note to give to my work because I tend to faint a lot or need to sit down briefly to avoid fainting, and wanted to let them be aware of my confirmed issue. They were very rude and told me they would put in a request from the doctor, but never did. I didn't even bother to call again because they are always rude over the phone.

Although this is a small local Dr Office they have become harder and harder to schedule with, they…read moreeven have started pushing clients to phone visits. They don't necessarily buy into things just because the news channels said so and I appreciate that. Common sense is abundant here and I really appreciate the doctors and back end staff. I will reluctantly admit that some of their receptionists have been really rude as of lately but hopefully they can get those one or two girls corrected or get rid of them.

Not a great medical practice. Consistent overbooking leads to LONG waits! I was a new patient with…read moreonly three visits and three LONG waits!! Office staff does NOT like being questioned about the wait time. Whomever is in charge is pretty petty. When I told them I was choosing *not* to continue as a patient, they went so far as to discharge me with a nastily worded letter that showed their personal fragility. They'll probably survive without me and there's plenty of other practices out there.

Liars. Never trust a medical provider that lies about the little things. They have no respect for…read morethe time and effort of others. Cancelled appointments, piss-poor customer service, and (I imagine) nose-picking doctors.

After a recent MVA, I was seen immediately @ Urgent Care, with the recommendation of follow up with…read moremy primary care provider. Multi care gave me an appointment a week later. (!) Then I get a message that they needed " more info". ( I've been a patient for over 15 years. ) After waiting quite a while, lots of sighs and muttering by the rep, admitting he couldn't figure out why I was called, he asked for insurance info, I told him I didn't have it with me, but I'm not a new pt. I gave u p and said I would go back to urgent care since I was having chest pain. This is not by any stretch of the imagination quality care.

The dental department is the best. You guys rock. Staff is always friendly and very thorough.read more

Let's talk about the pharmacy - I would say most tot the time it's ok - but let's discuss when it's…read morenot - today I went to pick up a prescription (mind you one that we get EVERY month) and the lady was like "it's too soon, you won't be able to get it" I tried to explain to her that it's a weekly medication and well there's 5 weeks in the month - the first dose was on the 2nd so technically it's not early - she wouldn't even let me finish what I was saying and had zero interest in even listening to what I was saying. This woman needs to find a new job - the last thing that our VETERANS should have to deal with is this kind of treatment from someone who should be thankful to have a job - I will be contacting the administration offices in regards to her nastiness. Considering my husband called in to verify I could pick it up today, this is unacceptable. The pharmacy seems to be getting more and more challenging to deal with to begin with but having to deal with this kind of rudeness just doesn't seem right. To be clear it's the woman with the long dark brown hair (not black) who was at window 2 this morning.

My husband and I went here for our extremely nervous about…read moreit since I've had severe allergies to meds in the past. From the security guard at the front door; to the information people, nurses and everyone involved, they were the most friendly and caring people I think I've ever encountered! They were very reassuring, answered all my questions, assured me there was a doctor in the next room with an injection that would stop an allergic reaction if it started. AND we did not even FEEL the injection. The woman in the observation area kept her eye on me and approached me every few minute to ask me how I was feeling. It was a WONDERFUL EXPERIENCE! Thank you everybody!!!!

I have been coming to Providence Family Residency for almost 7 years now, and honestly I have never…read morehad better care. I admit that I am not your "Run of the Mill" patients. I have many health issues, but the staff is extremely courteous and will go out of their way to address all of your needs and concerns. The only drawback to being a patient here is that you only have a relationship with your physician for a few years, thus the "Residency" part. I have had 3 doctors since I have started here, but all 3 have been excellent at their profession.

Had my gallbladder removed today and everyone was extremely nice. They took care of me very good,…read morecomforted me and were very compassionate every single person I had contact with. This was my first surgery and I was very scared but everyone put me at ease as best as they could. I wouldn't change a single thing about my experience they were very timely and patient with me.

The care I got when I gave birth was amazing. However, they cannot figure out how to bill insurance…read morecorrectly. I have called both my insurance and Multicare multiple times and with issues regarding several claims not being sent to insurance correctly and Multicare's team seems uninterested in solving the problem and I continually get notices that my bill will be sent to collections. My husband pays top dollar for good health insurance and it all should be covered. When I call insurance, the say their is an issue with the way the claim was submitted and Multicare can't seem to figure out what that problem is. Because of this horrendous billing experience I a cannot recommend them. No woman who is newly postpartum should have to deal with this.

The procedure was fully covered by insurance but they still made me pay almost $1,000 upon arrival…read more When I called for a refund, I was sent to an India agent who played dumb and eventually asked me to send an email to customer service, who are not authorized to issue refunds. I had to file a credit card dispute. I am also certain they took unnecessary biopsies from healthy tissue to pad their bottom line.

My old doctor retired so I was assigned a new doctor for my annual checkup. I was pleased with the…read morenew doctor. She went over my medical history. But because I mentioned I had a recent issue with a frozen shoulder, I was billed additional service/appointment doubling the cost of my annual checkup. There were no referrals given or anything else related to the shoulder other than mentioning it (like 30 second discussion). I was charged an extra $415 for "Moderate Complexity Medical Decision Making" regarding the frozen shoulder. Yes my insurance paid for it, but I feel Providence is basically running an insurance scam.

Unbelievably bad phone support. Good luck getting an actual person on the phone to make an…read moreappointment. I called early this morning and was told there were 61 callers ahead of me. I was given the option of getting a call-back, which I opted for. It is now 4:30pm and still no call-back. Even worse, when I called again to see if the wait time had decreased, I was told that there were -- hold your breath -- 61 callers ahead of me. Who's the incompetent bozo who runs this side of the business? And just to add insult to injury, you have to hear every minute how "a representative will be with you shortly." Has it occurred to any of the geniuses at Inland Imaging that they may need to expand their phone scheduling department to meet the needs of folks who live in Spokane? It's inexcusable and makes for terrible all-around patient care. Unbelievable. Almost criminal.

Doctor put in a request for and MRI on 9/11, now its 9/26, still have not heard from Inland…read morescheduling. Cant get through on the phone because "there 73 ( or 57, or 43, depends on the day) callers ahead of you in the que". Tried the deal where you leave your number and they will call you back. No call. Im going to start sending my people to CDA to get their MRI's.