The best in the business!!…read more If you're stuck or broke down, call them. They operate 24/7.

Horrible service. I called on a Friday to have my car towed from an auto body shop to the dealer…read more paid for the service. The job never got completed. I was told it would be completed on Sat morning. Still not completed. I called and voicemail box is full. I call again on Sunday, no answer again. I finally get a call back with a poor excuse that they didn't realize the key was not with the car. The key was already taken to the dealer. There was never any communication to know that and just many excuses. Still have not had my money refunded. Very poor service. Life happens but this is ridiculous.

AAA always sends Carpenter's and I've never had a bad experience. They're always friendly and…read morepolite and get the job done quickly and efficiently. I wouldn't hesitate to call them for anything.

Didn't read the other one star review BUT, I've dealt with the owner a couple times and he was very…read morepleasant to deal with and was fair on his charges. I've also dealt with one employee that came to my residence in the small service truck. He was totally professional, very polite and very efficient at his job. Personally from my experience I would recommend these guys all day long. Kudos.

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

My daughter's car was stuck in a high snow mound at the end of her driveway in Canfield. A friend…read morereferred me to Mr. Wertz to tow it it out. I called him at 8:00 am, was at her house within 30 minutes. Due to the direction the car was facing, he couldn't pull it out with his truck, so he dug out around it with a shovel and moved it to a nearby parking lot. He then found someone to plow the driveway, and went back to her house with them. He is a good man!

Excellent Service. Needed to have my car towed from my house to a storage facility, and the guy was…read moresuper friendly! He arrived fast, loaded my car up, and got it were it needed to go safely! I'd recommend them to anyone, and you're not gonna beat their price anywhere!

Intentionally lied and charged $200 to use a credit card. Added fee's that where not allowed and…read morewas not transparent on bill

these guys are great people and are super kind. would call them for ever tow I ever neededread more

This dude Scott mort, screwed me out of a deal. Bought a truck for 1500 and it had So many problem,…read morehe said he would help us with them as long as we bought parts and he never did help and blocked us after screwing us over. Do not go here, he will screw other people over too.

Bought an old ranger that needed a new muffler badly. They had me in and out in 15 minutes and were…read morevery professional. Friendly and laid back employees.

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

Just leased Mazada CX5. The Preston dealership worked with is in obtaining the vehicle we wanted…read moreand payment. Our sales person was knowlegeable, patient. The finance persin was great. The whole process was pleasant. Thank you

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.