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Underwood Hearing Aid Service

5.0 (1 review)

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7 years ago

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Clarity Hearing - Dr Hawkins

Clarity Hearing

4.3(13 reviews)
40.7 mi

RUN, DO NOT WALK, from them. It's unfortunate that I have to give them one star since zero stars is…read morenot an option. First, let me tell you who I am. I retired after being a law professor for forty years In Houston. I am a well respected resident of THE WOODLANDS having resided here since 1985 and have been, and still am, involved in the community. My point is that this review is absolutely honest. My story is simple. I purchased the best Starkey hearing aid from another provider. I wasn't very satisfied with the service, so I contacted Clarity Hearing. I wanted to get a new hearing test and my hearing aid programmed accordingly. I was charged $260 for (one hearing aid) this service which took about one hour. My other ear has an implant and I don't need one for that ear. I thought this was a little expensive, but understand they were not making any money that they would had I bought from them originally. After a week, I realized that my hearing was not as good as my three year old Phonak. I just called them, explained the issue, and was promptly told it would cost me another $130 to fix what should have been done originally. This is a TOTAL RIPOFF. They are MANY PROFESSIONAL HEARING SPECIALISTS IN THIS AREA. THIS IS NOT ONE OF THEM. Go somewhere else. REPLY TO CLARITY. For the reader, you need to read their reply. You are correct that professionals bill for their time. But, lawyers, doctors, cannot ethically bill you for the same service. I paid you to program the best hearing aid that Starkey produces. That model is their EDGE AI 24. You did program it, but I cannot hear as well as I did with my older Phonak. What does that mean? Either you did not properly program it or Phonak makes a better product. Tell me which is the answer.

Very helpful, patient staff and Dr. Hawkins seems very knowledgeable but the $600 training fee is a…read morebit shocking...for that price they could surely have some video tips to help you remember cleaning procedures etc and unfortunately the follow up help from the hearing aid manufacturer (Oticon) has been quite disappointing. The hearing aids are decent. Be sure to make sure BEFORE YOU BUY the aids that they pair with your phone which you can only do by looking on Oticon website (again I was not warned of this) and I discovered that I had over upgraded my phone and went through a lot of time and misery redowngrading. In any case pairing is hit or miss depending on the day. I was fortunate enough to have great insurance to cover otherwise this would have been very very frustrating.

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Clarity Hearing - Dr Scott Marquardt

Dr Scott Marquardt

Clarity Hearing
Clarity Hearing

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Underwood Hearing Aid Service - hearingaidproviders - Updated May 2026

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