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    Underneath It All

    3.7 (15 reviews)
    Open 10:00 am - 5:00 pm
    Updated 2 weeks ago

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    Review Highlights - Underneath It All

    I left with 4 new bras, in my actual size, since Nicole told me I was wearing the wrong size this whole time.

    Mentioned in 2 reviews

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    Express

    Express

    (4 reviews)

    I visited this store yesterday. As soon as I walked in and started browsing, I was approached by…read moretwo women under five minutes asking if I needed help. Both times, I responded no. After that, both of them started following me. Everywhere I went, they were right there, pretending to fix things that were clearly already fixed. I started to get annoyed. I heard them inadvertently discussing me. The short blond one, wearing a light beige dress, said she was only trying to help me and I was rude. This demonstrated ZERO professionalism. Why would I want help from them when they allowed their very conscious biases to cause them to see me, think the worst and proceed to follow me and make me never want to shop there again. Disgusting.. The other one with brown hair approached me again. This time I asked about the store manager, whom I've interacted with for years while shopping there. If I remember correctly, she said she wasn't there but said she's the assistant manager and I think she said her name is Lori. At that moment, I declined and decided to reach out to corporate. I've shopped with Express for years, online and in store. This is completely unacceptable. Express, please invest in some diversity training as no customer wants to endure this treatment.

    One of my all time favorite stores! As soon as I walked in I could feel the cheer the workers…read morefilled the room with. An employee immediately came over to ask me if I needed help and helped me find the perfect jeans that I now wear all the time! There was an incredibly helpful girl named karina who was so genuine. It really completed the experience!

    Victoria's Secret - All sizes available and additional 25% off!

    Victoria's Secret

    (6 reviews)

    $$

    Worst customer service ever!!! When I opened an account I…read morewaited for the bill. I never got my first bill but received my card about 3-4 weeks after opening the account. I called the card to pay it and she told me I had a late fee. I tried to explain I'm calling as soon as I got anything and all I have is the card no bill and she said she can't do anything about it to call back when I get a bill so I cancel the card since I already have a late fee first month having the card. She says all rudely I'll be happy to help you with that. She closes it I get the bill and then they said we can't help you at all since you closed the account it would have been nice if that rude ____ would have said that before I closed it but no why would they look out to help you I mean it's only CUSTOMER SERVICE. So I had to pay it after talking to many customer service reps that all said there's no help available. My other problem with customer service is it's suppose to be a place to get help but they hire people that have such a deep a accent you can't understand them and honestly I don't think they understand you either because all they say is we can't help you. Victoria secret has a 2.2 star rating for their customer service that's BAD! Don't they understand when people close their accounts over something stupid like a late fee THEY LOOSE MONEY IN THE LONG RUN. Besides all that they the quality has gone way down save your money and shop at a thrift store the quality and customer service has to be better. Save yourself a headache and don't open an account!!

    Great location and fantastic customer service! I visited…read morethis location while on a break from sporting event and I was blown away. I honestly planned to get a gift card only but the semi clearance sale racks reeled me in. This location is smaller then the ones I am used to here in MD but it made it easier for me to capture some great buys. The clearance rack was neat and orderly by size and style, two employees asked to assist me & I was really impressed. The semi annual items are current in season items that I've paid regular price for and love. It was a no brainer to stock up on some goodies in different sizes. The counter lady was really nice and pleasant and made my check out process a breeze. If ever in this area again, I would not hesitate to stop here again to grab some good buys and excellent customer service! Oh, & the semi annual items were an additional 25% off!!! I swear I can't make this greatness up!

    Underneath It All - lingerie - Updated May 2026

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