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    Underneath It All

    3.8 (16 reviews)
    Closed • 12:00 pm - 5:00 PM

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    Review Highlights - Underneath It All

    “I left with 4 new bras, in my actual size, since Nicole told me I was wearing the wrong size this whole time.”

    Mentioned in 2 reviews

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    Torrid

    Torrid

    1.5(6 reviews)
    1.5 mi
    •$$

    Idk what happened to this store in the last couple years but I would not recommend coming to this…read morestore. Staff is friendly but not helpful. Staff used to be really helpful. They hardly carry the most common sizes. Or don't order enough to begin with. And they make up their own hours. Mall doesn't close until 8pm on a Saturday, torrid closes at 6. No reason given. I wish I could make up my own hours at my place of employment. Steer clear and go to the next closest Torrid.

    I love torrid and everything about it. But as you know it's a plus size store, and when one is plus…read moresized they don't exactly love trying on jeans or shorts. I went in about a month or two ago and I got bombarded by an employee after I tried on the clothes, I (already upset that jeans didn't fit) just wanted to get out and go home . This particular employee said very loudly "not gonna buy them? Why not? " I said they just didn't work . Again she asked me "but why?" And I said "if you just know they didn't fit "and I walked out. I have never felt more ashamed . Another occurrence with a different employee ( I think management actually) I went in to get shorts and was checking out , I usually like to talk to people so I tried to start a conversation with the manager and ask how her day has been and such. She was very short , not personable, and kinda rude to one of her employees. Now I love Torrid, but some things need to be looked at , at this store.

    Express

    Express

    4.0(4 reviews)
    1.5 mi

    Took my teenage son to Express (men's side) to shop for homecoming attire. A few seconds after…read morewalking into the store Jose' approached & helped us with EVERYTHING!!!!! He was VERY professional, accommodating & went above & beyond to help us find the perfect fashion & sizes. It's very seldom & far between shopping experiences when you get a sales person such as Jose' that TRULY wants to help & genuinely seems to not only be knowledgeable about all the stores products but happy to help someone like myself who walking in the store didn't even know what size waist or dress shirt my own child wore. I will definitely be visiting the store (I haven't been in years) more often & I will recommend any male or someone looking for an outfit for a male to visit Jose' his fashion sense & customer service is TOP NOTCH!!!!!

    I'm gonna start this by saying, I've shopped at Express for YEARS. They're one of my favorite…read morebrands. However, every time I visit this location, there's a problem that feels very much like discrimination. I visited the store on 9/5 to make an online return for some jeans they were too big. The cashier that took care of me was acting weird until I requested her name, then all of a sudden, she was really nice, great! I returned the jeans and ordered the smallest size the same day, as they were available online only. The jeans arrived, still too big. Went back the store on 9/12 to return them. This time my cashier was just as weird. She told me, I had already returned those jeans. I explained to her that there were two orders placed due to sizing, offered the order number for the newest one. She declined and continued telling me it was already returned. Finally, she went and got someone else. This person was ok, she found the order and completed my return. Afterwards, I browsed the store for a bit, and noticed the cashier so close behind me, I hardly had space to move. I was annoyed and taken aback. She was absolutely following me. I started to leave but thought, I spend a lot of money here that contributes to her salary and wasn't going to be made uncomfortable, so I continued to browse. I walked to the back and noticed she was there too with another associate. They tried to be discreet but I saw them staring. I'm disappointed that this is where we are in 2026 and with a woman of color, wearing a hijab, who likely faces discrimination too. Yes, I contacted corporate and will continue to do so, if Express doesn't fix this. No one wants to spend their money and deal with your ignorant employees acting like this. I will continue to shop online and return in the store as needed. Do better, Express.

    Victoria's Secret & PINK - Cover

    Victoria's Secret & PINK

    2.0(6 reviews)
    1.5 mi
    •$$

    Worst customer service ever!!! When I opened an account I…read morewaited for the bill. I never got my first bill but received my card about 3-4 weeks after opening the account. I called the card to pay it and she told me I had a late fee. I tried to explain I'm calling as soon as I got anything and all I have is the card no bill and she said she can't do anything about it to call back when I get a bill so I cancel the card since I already have a late fee first month having the card. She says all rudely I'll be happy to help you with that. She closes it I get the bill and then they said we can't help you at all since you closed the account it would have been nice if that rude ____ would have said that before I closed it but no why would they look out to help you I mean it's only CUSTOMER SERVICE. So I had to pay it after talking to many customer service reps that all said there's no help available. My other problem with customer service is it's suppose to be a place to get help but they hire people that have such a deep a accent you can't understand them and honestly I don't think they understand you either because all they say is we can't help you. Victoria secret has a 2.2 star rating for their customer service that's BAD! Don't they understand when people close their accounts over something stupid like a late fee THEY LOOSE MONEY IN THE LONG RUN. Besides all that they the quality has gone way down save your money and shop at a thrift store the quality and customer service has to be better. Save yourself a headache and don't open an account!!

    Great location and fantastic customer service! I visited…read morethis location while on a break from sporting event and I was blown away. I honestly planned to get a gift card only but the semi clearance sale racks reeled me in. This location is smaller then the ones I am used to here in MD but it made it easier for me to capture some great buys. The clearance rack was neat and orderly by size and style, two employees asked to assist me & I was really impressed. The semi annual items are current in season items that I've paid regular price for and love. It was a no brainer to stock up on some goodies in different sizes. The counter lady was really nice and pleasant and made my check out process a breeze. If ever in this area again, I would not hesitate to stop here again to grab some good buys and excellent customer service! Oh, & the semi annual items were an additional 25% off!!! I swear I can't make this greatness up!

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    Victoria's Secret & PINK - Logo

    Logo

    Victoria's Secret & PINK - All sizes available and additional 25% off!

    All sizes available and additional 25% off!

    Victoria's Secret & PINK - Entrance

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    Entrance

    Underneath It All - lingerie - Updated October 2026

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