Purchased a jacket online, it was on sale and not refundable. I communicated via email a number of…read moretimes and never received a response. The jacket I ordered is a men's size medium. It arrive today and there's absolutely no way it's a medium--I couldn't get my arms through it. I asked someone who wears a small to try it on and they couldn't either. It has to be women's sizing. Finally, it was advertised with a full price of $800, making the discount I received seem sizable. The full price on the garment tag shows it as $500, not $800. Just incredibly disappointed with my whole experience and will never shop here again.

Terrible customer service…read more Provided wrong stock counts on website for recent collection release. Refunded without warning or explanation after a considerable amount of time. For the stock that was available - waited over a month with no arrival, contacted the carrier but was referred to the 'sender' as the shipping label was created but the item was still awaiting. Meaning the stock was potentially lost sometime in-between leaving the store and arriving at the post office. Tried to avoid leaving a review but am receiving minimal clarity in their email responses. Slowly accepting will probably have to accept the loss. 10/10 will never shop here again. Hopefully Quiet Mountain Cafe will choose an alternative store to release through next time. Appalling.

My husband got scam for unfamiliar website and one of the pictures they used was one of Schott…read moreleather jackets. I helped him out with dispute and also doing research about the real one. I found out that Schott has a retail store in New York City, so I took him there this time even they have an online website, but we weren't sure what size will fit him. Nowadays, people mostly shopping online even you can return or exchange the good, but it will take time and sometime the new size you get still not the fit on your body. So in my opinion, a retail store still necessary. You can see and feel the real product especially if that product is expensive before you make a purchase. My husband did try on the coat and found the size that fit him. We made a purchase and he had been wearing his new coat every day since.

This was my first time visiting this new location. The store used to be on Orchard St. near all…read morethe other leather stores. The old location was a bit cramped and dark inside. This new location, on Howard St., is such a refreshing change ! It's well lit, lots of space so all the jackets, shirts and other items stand out. Rather than cramped on a few clothes racks. The staff was very friendly, and loved talking about leather.

This family has been in the clothing business nearly 50 years, simply the best. Definitely a go to…read moreplace for years for my family.

They have a big selection of men's suits, however the quality is poor. Not too much of a surprise…read morewhen everything is 2-for-1 priced. That's not to say I'm a suit snob... one can get some great deals on good stuff from similar non-chain shops in the city. This place simply has bad stock. After looking at some suits where the sewing was off, I headed for the door - with zero response from the staff when I wished them "good day."

What a wonderful buying experience. I walked in, Frank greeted me, not only asked what I wanted,…read morebut picked up on every unspoken clue. He quickly gathered five pairs to try, knowing not only the size I said, but using his knowledge of his inventory that fit what I was asking for, even if I didn't directly ask it. Not only did Frank give me five pairs, but he actually put them in an order that would give me the best idea of what to look for in fit and feel. We quickly got down to two pair, and he explained the differences between the two, both short-term and long-term. There was zero pressure, zero pushing, just honest feedback. One pair was twice as much as the other, but he didn't push anything either way. (I went with the less expensive pair -- cheaper is not the right word, because they are excellent quality.) Not only that, he offered to have them hemmed right there on the spot. Within 45 minutes of walking in the door, not only did I have a new pair of jeans, but tailored and walked out the door with my new jeans. As for the jeans? They're great. I went with a pair that Brooklyn Denim made and I absolutely love them. Frank also made a profile for me and saved the info of the other pair that I liked in case I want to order those at a later date. Because I don't live in town, it's a great resource. I really can't recommend Brooklyn Denim enough.

Brought a pair of jeans in for alteration and couldn't be happier with the result! They look…read morefantastic and the alteration was reasonably priced for the work. Cannot recommend this place enough, they are masters at their craft!

Just go! After years of hating jean shopping and finally giving up altogether, a friend told me…read moreabout The Consistency Project. Wow. Super knowledgeable about everything jean fitting, measurements, and body shape , kind, patient--after 30 minutes I had my jeans which I can pick up after a slight alteration in the waist. Totally worth it.

I visited the manhattan store today and was blown away. Hannah asked me what I was looking for,…read moretook my measurements and started pulling jeans. She was great about offering opinions and helping me decide. I landed on two pairs, one that needed darts and one I walked out the door with. And because I don't live locally, they are shipping me the pair needing alterations. Cannot recommend them enough!

DO NOT BUY AS A GIFT FOR SOMEONE ELSE!! Portabella's return…read morepolicy is designed to make it difficult to return items, once you buy it you own it!! I was given two half-zippered sweaters as a gift, Nice looking sweaters but the wrong size. I went to Portabella store to exchange for the same items or similar in the proper size. Since these were gifts I didn't have the original receipt, The giver lives in a different state so no way for me to get the receipt. I expected they could be discounted by now and expected to be credited only for the discount price so I was prepared to pay any differences in price. The salesperson in the Portabella Paramus store told me that I cannot exchange without a receipt. Mind you that these sweaters had all the appropriate Portabella tags. I advised her that these are gifts so I am not able to get the receipts, that I only want to exchange for a different size or item and was prepared to pay the difference in rice. The salesperson said there was nothing that she can do for me! After about 5 minutes of back-forth I realize I'm not going to get anywhere with this so I left the store. I wanted to leave the sweaters in the store as a point of protest but decided that I will just donate them. Terrible customer service Portabella; I will never shop in your stores!

X all a 39…read moreJ John Westlake 7 reviews * just now If i could rate zero I would. Went looking for black boots and stumbled upon this place. Lots of trendy but China produced stuff. Anyway im having a foot issue so its tricky. The owner was intent on selling me something no matter what. He even discount my boots from $125 to $80. Florsheim (oddly) so i took them after a walk around. The next day i wore them for a car ride to my niece's sons communion at their home. Took them off and changed literally five minutes later. No wear. They were rude and dismissive. I didnt expect a return but their sign says store credit. Aside from these boots it looks like all knock off low quality crap. Lesson learned No return

They selectively screen their online reviews. Their updated version of the leather jackets are…read moreabsolutely terrible. Quality has greatly declined and you can tell they are cutting corners. The original i got was perfect no clue why they changed the make of it. I left a review 2x and they refuse to put it up on tje website. Wondering how many others are screened out. Follow up: they refuse to put the review up stating it's false or misleading, it's not it is literally my review of the jacket. So they just ensure bad reviews are Left out to entice people to buy. Low low integrity company

I've been buying from them for a decade. Sadly, they are not what they used to be. The quality of…read morethe clothes is significantly worse than before. I tried returning three new chinos that were new and unwashed, but they refused to give me my money back. I'm done buying from them. I heard that Peter Manning sold his part of the business, which helps explain the decline of the business. Stay away, please trust me.

Great shop. Extremely personable owner. The guy's craftsmanship is obviously top-notch…read more If you want durable clothing, that is the opposite of fast fashion, this is the place for you. The coffee was also very good.

Dope clothes, quality classics made to last...also reflected in the price,, but worth it and I am…read morenot in the habit of paying this much for clothes. Bought one pair on sale 10+ years ago (still looks great) and slowly adding to my G&S collection.