Jesse went above and beyond for me to make sure a wire transfer went out for me. Great efficient…read morelittle office and good people!

Severely too small for their high volume, fairly understaffed and in a crazy parking lot... all…read morewith a huge vacant bank space down the street with oceans of empty parking. ‍ Folks are super nice tho

I have been banking with the Sebastopol Branch for years for my business and personal account. I…read morehave always been taken care of by their personnel and management. My accounts had gotten compromised by an wifi atm and was badly hacked. Their team worked with me to make sure my accounts were all closed and set up new ones quickly to minimize the loss. In addition all of the losses were covered including associated fees. They have been very helpful processing wire transfers and setting me up with the best business credit cards possible. Each time I visit I find the staff to always be friendly and prompt in processing my transactions. When I require additional services their specialized team members have been very effective. Its appreciated to have a staff that recognizes their customers and value relationships.

Do not trust your money with this bank because they do not trust their customers. One male teller…read morein particular is a person who will act behind a customer's back in a deceptive manner.

Wonderful staff. They go above and beyond. It is a pleasure visiting the Sebastopol branch.read more

This Trust account was set up at the Sebastopol Branch. After the arduous work we had to do in…read moreorder to settle a Trust at the Rohnert Park Branch, we found many slips of paper in our deceased loved one's papers. Questionable ATM withdrawals. Evidence of her calls and letters HQ to find out about the questionable withdrawal of money. She was very old school. Checked and double checked every statement, recorded every purchase, every deposit, and balanced the check book religiously. They couldn't pull the questionable withdrawals of money on her, and it seems as if she was reimbursed eventually. I gave this information to our lawyer, who is looking into it. Make sure they don't do it to you. Check your statement from any financial institution you go to.

I've been banking with BOA since I was a little kiddo and my parents handed me a crisp 100 dollar…read morebill and said "hey start saving up for college!" And bam off I was with a checking account and some fresh to death checks with Hello Kitty on them. Alright so ten years later here I am still banking with them with "meh...." feelings. They aren't bad, they aren't great. I haven't had to get a loan or anything like that with them. The tellers are generally nice as well as the bankers. Although they loose a star because of an experience I had this summer. I had gotten my purse stolen and had to get a new debit card. I had just moved so when I went in a requested a new one Iet them know my new address and they said in a week I would have a pretty new debit card. So two weeks later I still don't have a debit card. I'm lazy so I waited another week and then went in. I have to wait and talk to a banker who then asks me a series of questions and realized as I had thought they sent it to my old address. So we go through the whole process again which I had just done three weeks ago. I wait another week and nope no debit card. Like I said before I'm lazy/busy so I wait another ten days and then go in. And guess what! They sent it to my old address again where I wasn't getting my mail forwarded to my new address. Alright.....so I go through the whole process again...... And I'm not joking, this happens ONE MORE TIME..... When I go in the third time I'm pretty annoyed and explain the whole situation. Finally I get my debit card 3 months after getting my purse stolen. The whole thing was so annoying and I was really close to leaving BOA in general. Overall, BOA is a decent place but can have some frustrating moments.

I kept my account open even though I moved most everything to another bank because they had…read moreabsolutely the worst service. They only offered me services once I was taking my money away and they realized how much money I was taking... I opened this account when I first started banking as a teen, so silly me, I was sentimental. SO I left a bit of money in the account and continued to get monthly statements after moving the bulk of my savings. Last month, I got a notification that they had sent my money to the state as an abandoned account. None of the statements I received mentioned this so I went into the local branch. The woman who helped me was very confused since she said they never sent me a notification that they were going to do this. She looked for it but said, no, no notification was sent which is by law something that they are required to do. I told her some of the things they did or didn't do over the years to me and to my husband (who left them years ago), She was not surprised but saddened. The only good thing I have seen in that place in the last 20 years was the lady that helped me that day. I suggested she apply at a local bank because it is clearly getting worse at Bank of America. I then had to request my money back from the state because B of A was not going to help.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Kelly Back, the branch manager has been instrumental in helping my business secure a PPP loan…read moreduring the pandemic. He personally kept an eye on my application through the process and made sure I was taken care of. The loan was secured without a hitch. He's just helped walk me through the forgiveness process and has been awesome to deal with. It's rare to feel supported and get this level of customer service. Thanks Kelly and Exchange Bank!

horrible customer service. Ramsey Brown in particular was rude and disrespectful. I closed my…read moreaccounts there and so did my family members. the customer service is much better at Poppy Bank.

Honestly, the only thing I don't like is the fact that when I call in I can't call my own branch…read moreand just speak to Staci (the best banker on the western seaboard). They've always got your back, resolution is always swift and nearly painless, and when I pop into my branch it's not a never ending turnover of new faces. CFCU is obviously doing right by everyone; their clients and their staff. I'll never leave!

Community first really does put the "community first" they are a local lender that knows the West…read moreCounty and the Russian River. Issues like septic and flood do not scare them they understand the complexities of funding on rural property. Being a real estate agent I have worked with many lenders and Beth at Community First is top notch!

George Hoang is very nice and helpful!!! There are lollipops for customers on his table…read more Spotted a SF Giants bobblehead in the corner of his cubicle hehe letsgoooo Giants!! Definitely had a calm and efficient experience at this location because of George Hoang. I did notice there were very few bankers/tellers despite how large the bank was, but I didn't encounter any problems on my visit. I happily changed my debit card from the Disney Dalmatians to the new BB8 Star Wars card while my bf opened a new checking account without any problems! They require a minimum $1500 balance. If you cannot do this, they have two alternatives: 1) college student checking account or 2) direct deposit. He did the latter, and bam! Good experience overall. I even got a direct deposit form to go paperless!! Beeep boop beep boop boooop!!!!

Excellent customer service! Leo was very helpful and pleasant to work with. I was a little hesitant…read moreto go inside this branch seeing the other negative reviews here but happily did not have any issues.

Food for thought used to be a place of safety and kindness, but now that all of the food fairies…read morehave left and been replaced by mainly paid only staff the love is gone. They have almost nothing for selections and the staff is cold. I miss the days when the food fairies ran this place. There was a lot of love and they always went the extra mile.

Their community service outreach is the best! I try to support them in their dining out fundraiser…read moreand always share their stories. We are privileged to have such a community resource.