Severely too small for their high volume, fairly understaffed and in a crazy parking lot... all…read morewith a huge vacant bank space down the street with oceans of empty parking. ‍ Folks are super nice tho

Demi the manager at the Sebastopol location was incredibly nice and understanding, and Stephanie in…read morecustomer service was very helpful over the phone! Thank you for helping me fix everything and being so helpful, I am very thankful for you guys. The team was able to fix the issues with my loan paperwork and get me all set within the hour! Thank you Redwood Bank!

They make their own hours, closed when they want too…read more Rude manager, and everyone there Would go to patelco or RCU

Not open on Saturdays!!! Contrary to what is posted on…read moreYelp. Limited hours. Closed Saturdays.

Wonderful staff. They go above and beyond. It is a pleasure visiting the Sebastopol branch.read more

This Trust account was set up at the Sebastopol Branch. After the arduous work we had to do in…read moreorder to settle a Trust at the Rohnert Park Branch, we found many slips of paper in our deceased loved one's papers. Questionable ATM withdrawals. Evidence of her calls and letters HQ to find out about the questionable withdrawal of money. She was very old school. Checked and double checked every statement, recorded every purchase, every deposit, and balanced the check book religiously. They couldn't pull the questionable withdrawals of money on her, and it seems as if she was reimbursed eventually. I gave this information to our lawyer, who is looking into it. Make sure they don't do it to you. Check your statement from any financial institution you go to.

I kept my account open even though I moved most everything to another bank because they had…read moreabsolutely the worst service. They only offered me services once I was taking my money away and they realized how much money I was taking... I opened this account when I first started banking as a teen, so silly me, I was sentimental. SO I left a bit of money in the account and continued to get monthly statements after moving the bulk of my savings. Last month, I got a notification that they had sent my money to the state as an abandoned account. None of the statements I received mentioned this so I went into the local branch. The woman who helped me was very confused since she said they never sent me a notification that they were going to do this. She looked for it but said, no, no notification was sent which is by law something that they are required to do. I told her some of the things they did or didn't do over the years to me and to my husband (who left them years ago), She was not surprised but saddened. The only good thing I have seen in that place in the last 20 years was the lady that helped me that day. I suggested she apply at a local bank because it is clearly getting worse at Bank of America. I then had to request my money back from the state because B of A was not going to help.

Carlos Castaneda:…read more Two things: When a customer walks into your bank (your place of employment), proper etiquette would be to a) immediately acknowledge & welcome the customer and b) stop texting and put down your mobile telephone. It's rude and frustrating to the customer. AND Dude - you need a mint. Your breath is R O T T E N .

A number of years ago I transferred my money from Wells Fargo to circle Bank during the 'move your…read moremoney movement' which encouraged community banks. Umpqua Bank purchased circle bank and just made it the same corporate garbage. At least Wells Fargo had modern ATMs and had good online access. I had some fried on my account and had to reopen an account and it took me awhile to get the online access set up online access is like an afterthought. I couldn't really track my account for a while and I bounced one check and they wouldn't waive the $35 fee even though they're software tools are junk and if it works better I could have tracked things

It pains me to say because I love the small bank (and the name and the tree logo!) but I'll be…read moreclosing my account here in a few days because of the poor service I've received. I opened up a bank account here after closing my Wells Fargo because of unnecessary fees and the impersonal feel of the big bank. Now I'm learning that this small bank has just as many problems if not more. Two main problems I faced that struck me as unprofessional since I opened my bank account here in January. I just received my third paper statement for my Umpqua Checking Account, even though I specified when opening my account that I wanted everything to be electronic to save trees and the $3 monthly fee. I emailed customer service a month after that when I got my first paper statement, and called customer service a month after that when I got my second. Here I sit with the third erroneous paper statement. Granted, they did reimbursed me for the fees which is why they have 2 stars not 1. On top of that though, the debit card I ordered immediately when I opened my account took 3 weeks to arrive when they said it should be about one week. When I checked in after one week and no card, they assured me it was because of the holidays and that it would be in shortly. A week later and still no card, I checked in and they realized "oops! We never ordered you a card to begin with. Sorry!" These things together just scream negligence and are very unprofessional in my opinion. Im sorry to say it, but I'm happy to warn people considering using this bank: stay away from Umpqua if you want a bank that knows what it's doing. At least until they figure it out.

I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

Honestly, the only thing I don't like is the fact that when I call in I can't call my own branch…read moreand just speak to Staci (the best banker on the western seaboard). They've always got your back, resolution is always swift and nearly painless, and when I pop into my branch it's not a never ending turnover of new faces. CFCU is obviously doing right by everyone; their clients and their staff. I'll never leave!

Community first really does put the "community first" they are a local lender that knows the West…read moreCounty and the Russian River. Issues like septic and flood do not scare them they understand the complexities of funding on rural property. Being a real estate agent I have worked with many lenders and Beth at Community First is top notch!

Huge thank you to the manager Jose for helping me with a claim. I was not treated so great over the…read morephone and was ready to close my account, but I thought maybe talking to someone in person would be a better route. He was super kind and so much more pleasant to work with than the people working at a call center!

Excellent customer service! Leo was very helpful and pleasant to work with. I was a little hesitant…read moreto go inside this branch seeing the other negative reviews here but happily did not have any issues.

Their community service outreach is the best! I try to support them in their dining out fundraiser…read moreand always share their stories. We are privileged to have such a community resource.

I am so thankful for "Food for Thought" they have been helping me with much needed Health Food. I…read morewant to Thank everyone!