I have been waiting almost three weeks for my order. I have called 3 times. The first time they said my order shipped. When I received the box there was only one item in it. I had order 5 different things. I called the next day and they said they have been so busy with over a 100 orders that they will get to my order. I waited a week and called again. This call was a repeat from the first. I got so many orders to fill, I am trying my best. The lady gave me the runaround about my items, then said she can probably shipped the items out later that day. Five days later, and almost three weeks from the day I made my order, I called again, and the same lady answered. I told her to cancel my order, and she said she had shipped it and I should get it Thursday. I told her, I never received a shipping notification. She said that she has to input each notification by hand and she couldn't do it today because she had over 100 orders to get out by the 2pm deadline. She told me if I did t receive it that, when I do, to just return it and she would them cancel the order. This is an example of very poor customer service. The likelihood that she didn't have the items in stock are very high. How many other umpires are waiting too for their orders?
I order some other items from a different umpire equipment vendor and I received my items 2 days later. I will not be shopping with ump junk ever again. Extremely poor to say the least. read more