An exceptional Doctor with a big heart. So knowledgeable. Been going to Dr. Scott for over 30yrs…read more She has been able to cure me of everything. Even now at 70yrs old she knows always what specialist I may need to consult or what she can do to make things better. Her office staff and nurses have been the same ones for years. That's hard to say about any medical practice.

We've been going to Dr. Scott since before Grace Clinic. Her office has always been professional…read moreand reliable until today. My husband has a 1:00 PM appointment with Melisa Akins ... when we arrived we were told she was no longer with the office. When we told them that NO one had told us, they informed us that it wasn't their problem. That if we wanted to be seen by Dr. Scott, we'd have to wait for the two other appointments. When I asked to talk to Liz. We were told that we could goto the walk-in clinic if we were in a hurry and the we were not told we had to wait for two other clients, which was a lie and the receptionist just sat there and didn't speak up about what she had told us. Liz was rude and very, very disgustingly unprofessional and I will be taking this further. I have always respected Dr. Scott and her office. Today they showed us that we did not matter.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!

I am a physician in Lubbock and chose Dr. Dwight Hood as my PCP. He and the staff do a great job…read moreand see our patients when we can't get them in for infections and other urgent issues. His nurse Charlotte is awesome. I may get special attention, but it appears that the whole office runs smoothly and the front desk was treating all patients with respect.

I went in on Friday because of a sore throat, what I suspected to be strep. The nurse did a rapid…read morestrep test, which came back negative. The doctor then came in, told me I had tonsillitis, gave me a steroid shot, and prescribed antibiotics. He neglected to go through symptoms with me and spent less than 5 min in the room with me. I trusted what I was told and took the antibiotics as prescribed. 4 days went by and my symptoms had only gotten worse, I could barely talk and the pain was so severe I was unable to even drink. I went back in on Monday, and after the nurse was looking at what I was prescribed and diagnosed on Friday, she was surprised and told me that it wouldn't have helped me get better. The doctor, different from my prior appointment, came into the room and analyzed every symptom I had complaints about and went through everything very thoroughly with me. Despite how busy the clinic was, she ensured to give me the proper care and time needed to help me get better. Due to the unfortunate circumstances I dealt with from my first appointment at West Wind Primary Health Center, I missed 5 days of work and was in severe pain that could have been prevented. Despite my negative experience with my first time there, as a whole, the clinic staff was top notch and very helpful.

Dr. Martinez is the best nurse practitioner it has ever been my pleasure to meet. He is always so…read morehelpful to myself and all of my family. They try so hard to get you in as soon as they can. His staff are so sweet and make you feel like family. His nurse Tina and even the receptionist Loretta are literally the sweetest people you could meet. So I recommend them 100 percent.

Dr. Sheperd is an excellent orthopedic surgeon! Great personality and seems to care about his…read morepatients.

STAY AWAY... STAY AWAY .... Had left hip replaced, 01/09/25,…read morehere... Big mistake. Almost a year later pain is an every day experience. Cannot stand up unassisted. Hip will not support my weight, and I have lost 30lbs since the surgery. If I roll over on my left side, while sleeping, I get excruciating bolts of pain from the joint. Constant pain from knee to joint. Can run or walk briskly ... It's miserable. I followed all the post op instructions and was diligent with physical therapy All the Dr. had to say was that the surgery went well. I had my right hip replaced a number of years ago at a different practice in CA. And apart from the scar, you'd never notice ... To Hell with this place Stay way.....

I was highly impressed with this clinic. I am starting care with a new primary care physician. My…read moreappointment was called on time and the nurse was friendly. I saw the PA, April and she is very impressive. She did a nice job listening to my concerns and needs as far as how I preferred to manage my health. She contacted me after I left the clinic with additional options for me and was very caring. I look forward to a continued relationship with this facility.

Called to make appointment. Called again the day before. Talked about insurance both times. Was…read moreeven given specifics about one visit is fully covered. Showed up at 8am and was turned away because they said they don't take my insurance. Very very crappy deal.

Such an amazing and thorough physician. He stays on top of his patients' concerns and needs. He…read morealways follows up when patients call in with questions. His bedside manner is so respectful, and his desire to help you is shown through his visits with patients. He does not rush through a visit either. He takes his time and makes sure the patient is satisfied before they leave. I'm so grateful for his care of my late father. His continued care for myself and my husband. He is truly the best physician in Lubbock, and I highly recommend him.