Applied for a mortgage loan after speaking with Tom McMahon thinking the program offered would suit…read moremy needs. Unbeknownst to me, rate were not locked in at the time of the application. During the process, several questions were asked of Tom with no response and/or an excuse for not responding; "Waiting to hear back from the underwriter," "I'm selling my house and I have a showing right now so I had to leave, "As with all lenders we are extremely busy" Due to market fluctuations and changes with Fannie Mae/Freddie Mac in response to Covid-19; the rates continued to increase costing thousands of dollars over the term of the loan. In all the process took 4 weeks for a different representative to provide a solution no longer amenable.. My suggestion: Steer clear of the process unless it is face to face.

My dad banked with the North Kansas City branch of First Federal for a long time. They knew him by…read morename. They provided excellent personal service. Now that he has passed away, we will eventually need to close the account because none of the family is in KC. During this transition, Vanessa Smith, the manager has been helpful and responsive. Amazing service. Highly recommended bank.

I have found this bank to be one of the best around. I have several accounts with them, as well as…read morethey provided me with a home loan that took place seamlessly from start to finish. The staff is wonderful! They are friendly, and best of all, always seem to remember my name when I come through the door. I never have to wait in a long line, and transactions over they phone are always a pleasure. I am also impressed with the regular community involvement that they provide. I would recommend this bank to anyone who is looking for a new place to bank.

I'm not a fan of this bank. I only use it because our business has an account. I closed all my…read morepersonal accounts.

Rachel helped me with opening a new bank account last week and was very understanding about my…read morestress going in my life. She made the process very easy and stress free. She was very patient and understanding and helped explain things to me that I didn't understand. Excellent service! I will definitely be going back when I need help again.

I'm still a bit on the fence with this bank. I don't personally bank here, but my company does. I…read moreinteract with with this branch weekly. I do have to say that it's improved some from my last review. The employees are friendly and know me by name. I can even call in advance to ask for things then come in to pick it up. That's great. But every so often I deal with someone who just drops the ball and doesn't withhold them same quality of service. If it were a small deal, I'd over look it. But there was one recent error on the banks part that ended up costing me 90 minutes on an international phone call to sort out. At $2/minute I was extremely frustrated at the problem and then the additional cost to me, the customer while I waited for them to fix their error. I'm not to the point where I'd recommend this bank to others, but I want to give them credit for the improved level of service minus that one major issue.

This is a great branch of Chase Bank! I can't believe it hasn't been listed on Yelp in over 2 1/2…read moreyears! We visited that long ago to have papers notarized for our house purchase. They were amazing! I have stopped by a few times to grab some cash and today I decided to do that again when I was in the area. I was greeted immediately upon entering with kindness and attention, and asked if there was anything I needed other than the ATM. These folks are on the ball. Great branch!!

I have been banking for years at Midwest Regional Credit Union. I just love them. Tina, the Branch…read moreManager has gone above and beyond to help me. Everyone there is very friendly and helpful.

This credit union has a branch manager who is less than helpful. She doesn't seem to care about…read morehelping her customers understand what is happening with their accounts. I have a disability that makes it challenging to handle numbers and I am older and sometimes struggle with technology. But, I don't believe the problems I'm having are because of my disability. For example, when I have someone deposit money in my account, I give them the information for my checking account. However, this credit union routes the deposit to my savings account. Then, when a check comes through, they charge $3 to transfer the funds to pay for the check. Following up with the main branch, I am told that I am the person who requested the deposit go into savings. So, that cost $12 this month and, apparently, it is impossible to fix. I could give another ten examples of problems I have which are primarily related to online banking, but it's 2017 almost and the people who handle these issues are either not knowledgeable or are unable to communicate effectively enough to explain why these problems occur or how to fix them. When I was speaking with the branch manager today, she commented that she was "so sick of this," and kept saying that I always come in there and yell at them. She insisted that I was yelling at her on the phone and, hand to God, I did not yell at anyone. Anyway, she told me it was okay for me to take my money elsewhere. I called the main branch to try to discuss the issue of the manager having some kind of personal issue with me which was causing her to be very unprofessional AND I STILL NEEDED TO KNOW WHY MY ACCOUNT WAS INCORRECT when I viewed it online. I was unable to get through to anyone who could help me, I left messages and still don't have a call back yet. So, I will be moving my money after 20 something years and I do not recommend anyone thinking that this is a good choice for cheap banking and that small-town, personal touch. There are definitely kind and professional people there. But, if you need help with anything involving technology, you may end up with one mess after another and a branch manager who is sick of it, in her own words. Hey, I am sick of it, too. Find a different place to put your money. Truity is a much better credit union and I can't imagine anyone over there demonstrating such complete lack of self-control or unprofessionalism.

My wife and I had Farmers insurance a long time ago before she passed away. But you are so…read moreexpensive. Couldn't afford you. Your prices kept going up on us. You can lower your insurance rates and give the same coverage. I would probably go back and get your insurance again.

My house fell into worse disrepair after a neighbors tree fell on it, We were cut a check that…read morebarely covered any decent roofer pricing and that's why roof wasn't fixed correctly. The cherry was the crack that runs through my garage and down to my basement. This man is as nice as can be but so are ALL sales people..

This location is always clean and inviting! The staff is amazing as well. Always friendly and…read moreunderstanding. Easy to work with and efficient!

They wouldn't close my account after I sent them an e-mail and they continued to charge me fee's…read morefor having a negative balance, the fee was routinely inflated(Not the $19 per NSF fee they told me on the phone) and the branch manager who works there has the audacity to get an attitude with me like it's common knowledge. Anyway, if you find yourself blacklisted in ChexSystems don't fret. Just try and open an account with somebody like Wells Fargo Bank that doesn't use ChexSystems! Suck it!, Landmark.

Thank you for your response. It is a perfect PR puff piece! And the apology letter from the Board…read moreChairman was perfectly written. But let's be clear, your loan rep lied to me, falsifying information on my application & then tried to get me to attest to the accuracy. Essentially he was asking me (in writing) to commit fraud. My aim in writing this is to let others know, so they can be aware. So as PC as your comments are, they do nothing to change the facts. I wont do business with liars, or companies who support those practices. Now anyone who looks you up online can make a more informed decision. There's plenty of other lenders out there, honest ones.

NASB can't be beat, trust me. Erik simply knocked it out of the park with the entire experience. I…read morehave been a Financial Analyst for a long time and I know numbers. I shopped thoroughly for the best rate and the lowest fees. Refinancing and purchasing homes can be expensive. I've seen too many bad deals and I've seen a lot of good people get taken advantage of. I refinanced my house with NASB and they were able to lower my interest rate from a 4.75% to 3.5%, no points. I'm going to save so much from interest. It was a no brainer since I plan to live in my home for a long time and pay extra on top of my regular payment so I can pay it off faster. There is no better feeling than knowing you got a great deal. Erik is simply the best and most honest Sr. Loan Consultant I have ever worked with. I'm from California and my mortgage was with Quicken loans. Quicken and one other lender that I personally know from my city even tried to beat their deal and out of pure honesty, they both called me and told me to go with NASB. They couldn't even get near his pricing. They use a legit Title company too. I have 0 complaints and the process was very quick. They closed me in less then 30 days. Back to Erik, he answered all of my questions via phone, text and emails. Even with the time zone difference, Erik still was able to always reply right away. He's a professional. His credentials and education background prove it. Add him on LinkedIn and you'll see what I'm saying. No doubt, if I ever want to purchase another house, I'm going with NASB. I'm going to definitely recommend Erik Rogers and NASB to all of my friends and family. Thank you again Erik. His email is erogers@nasb.com