without a doubt, the best people and banking system in the entire area. I am forever. Grateful to…read moreKassi Simpson, who expedited an auto loan for my son. I have used her several times in the past for loans it's fast, friendly and easy.

The experience I had at NBKC was phenomenal Jessica Franke answered questions with knowledge she…read moreknew exactly what she was doing. always easy to contact, and she took her work home with her. GREAT JOB JESSICA FRANKE

I inquired about a home loan for some land out in Kansas and when Jeff Hiller called I accidentally…read morehung up (he called in the middle of the day I was moving the phone and accidentally pressed the button) and this guy gave me less than 50 SECONDS to call him back before he gave me a ride text. I will never work with this company again as I've never met such a short tempered and unprofessional employee over a simple inconvenience.You can read the text for yourself and here's a the screenshot of the call record that he didn't even wait a full minute to text before I was calling back.

Matt has been resolved many issues for me and he always has a smile…read more Mary Ann is so pleasant and helpful.

A year of frustration with my debit card. It works everywhere but at the Commerce Bank ATM. Back to…read morewriting checks for cash. Moving to a bank whose ATM works with their debit card.

After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

I've moved around a lot in my 73 years and have used many banks. Bank of Prairie Village is by far…read morethe best! It's so easy and personal to deal with them. I've met Dan the owner and he's a fine gentleman. All of his employees are very nice, professional, helpful and it's easy to think you're part of their family.

I recently moved to this bank because I was tired of just being another account at my big-box bank…read more All of the "tellers" are sit-down, as in the traditional banks of yore. Despite the fact that it's a small, local bank, its ATM cards can be used for deposit and withdrawal at any US Bank ATM without surcharge. Can't say enough about the customer service and attention I get here. Am very glad I switched.

Big thanks to Luis and Freddy who have got to be two of the nicest, most helpful people I have met…read more Got an account opened quickly, with good advice and good humor along the way. Much appreciated!

I kid you not, every time I come here the drive through lane is closed and there is always a line…read moreof 5+ people. HIRE MORE TELLERS. It's never been so hard to give someone my money.

terrible customer service. won't bank here again. new regime change in management is not for the…read moregood. got plenty of options in banking so you lose! wouldn't recommend this branch to my worst enemy!

The staff at the 121st & Metcalf, Overland Park, Kansas branch, even though the bank is big,…read morebeautiful stately looking building when you get in side almost all of the staff makes you feel really important and cared about, even if you don,t have a great big deposit. The coffee and treat bar just adds to that welcome home feeling. I would like to say thank you so very much in different ways but i am not sure what the protocol of your organization is. If I were one of your PR people I would for sure guide clients to that bank (branch). It just seems like they want you to have a warm and happy experience while your there. Thank you staff for making my banking days pleasant, Jeannie

From the owner: We're so much more than a bank. We're a financial services partner for consumers, businesses and…read morewealth clients. While our origins are humble, we've grown alongside our clients for over a century. We do business one client at a time, focused on delivering thoughtful expertise and tailored advice because we know that when our clients succeed, we succeed. We have unwavering confidence in our ability to build strong relationships, provide diverse expertise and services, and invest in the communities we serve. We go above. So you can go beyond.

I was a bit thrown while I searched about for this coffee shop. I didn't see a storefront that…read morescreamed "COFFEE SHOP" even though my map said I was basically in front of it. Then, I had an ah moment and picked up on the Capital One very close to me looked very coffee shop. Immediately greeted when I entered and learned a bit about Capital One Cafés. Such a bright, inviting, and welcoming space. Clean and spacious seating with each table topped with a game (connect four, tic tac toe, etc). The barista was friendly, took my order and quickly served it up. My usual, go-to everywhere (iced oatmilk latte), was tasty and as ordered. I didn't grab anything to snack on, but they had a range of baked and assorted eats. Pleasant surprise and experience!

I tried Capital One Cafe while it was having a free drink every Monday. I got the iced lavender…read morematcha and when I went in, the lady at the front was extremely nice asking us have we been in before, what are we doing today. 10/10 for that. We went in to order and the barista was so sweet to us! They let me know their options and what is their best thing to make. I ended up deciding on matcha. My matcha did not take long to make but when I got it, it was top 2 worst matchas I've ever had. My other friend who got a Matcha did not enjoy it either so I knew it wasn't just me. The sweetness wasn't there, a lot was missing. I didn't complain since it was free but it was def a know better for next time type of thing. We stayed after we got our drinks to explore and the host came out to talk to us about the rooms you can make a reservation for which is a plus! We definitely were impressed by the space but the cafe just needs a little more love.

Came in first thing in the morning to setup an account. Very friendly greeting the moment I stepped…read morein the door. Attentive service and patience from the banker I worked with as well. Definitely recommend.

so I've been trying for a year and a half to access my mortgage account that was in my sister's…read morename for the past 12 years. She passed away in 2022. I have always made all the payments. Through legal avenues, I was finally able to get my name on the mortgage account. However, I am now told that I am not allowed to have mobile access to this account. I can only receive a monthly mortgage statement via USPS mail and no transparency of where my money is going, where it has gone, or anything related. I have spent thousands on legal expenses, only to be denied every step of the way. I will never, and I mean, never, use Chase Bank for anything! This situation is ludicrous.! They can send me a monthly bill that of course they expect me to pay, but under no circumstances, can I see where my money is going. It's absolutely astonishing.