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    2 months ago

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    15 years ago

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    Truity Credit Union

    Truity Credit Union

    (14 reviews)

    I received the text message below minus the website I called Truity CU. I LOOKED UP LOCAL BANK…read more As I do not have an account with them I wanted to make them aware. The was the young lady was nonchalant way she handled my phone call. Told me to block and delete the message.. had I been a customer I might have clicked on this text.. This bank did not want the number or website in the text

    I'm doing research now to find a different financial institution. The downtick in my satisfaction…read morestarted a couple of years ago, about the time a service fee was initiated. A little later the easily-accessible branch was closed. We're eagerly awaiting the flashy space age improvements... My current issue is that in January, online vendors stopped accepting my debit card that expires in April. Truity suggested I give them my account and routing numbers but that is not easily done online, i.e., order forms want a credit or debit card number. When I pressed Truity, they agreed to send me a new card via 2-day mail. Three days later, the card still isn't here and, since Truity cancelled the old card number, I have no access to my funds. I am 70 years old, don't own a car, and have fallen ill in the meantime. I can't pay for prescriptions my doctor called in. Luckily, a friend was willing to give the pharmacy her credit card info but, still, I'm disappointed with Truity. They assure me the card will be here by the day after tomorrow, a Saturday. Until then, still no access to my money and if the card doesn't arrive on Saturday, I'm screwed until Monday.

    U.S. Bank Branch

    U.S. Bank Branch

    (5 reviews)

    I've tried for months to do something SO SIMPLE. I've just wanted to close a base bank account and…read moreeither the manager is NEVER in or is on lunch. Set a time to talk and I never received a reply. I've banked with them for over 3 years and I only got the bank account because it was free if I had their CREDIT CARD. So I got the cc and they changed their policy to if you have 1 specific credit card and for MONTHS now I have had no help at all with closing an account that is slowly stacking $12 and some change every month. DO BETTER.

    NOT helpful at all. The clerks are great but the management are another matter. I made the…read moremistake of reporting a internet problem with a site that tried to charge me for something that I did not order and had to take care of it MYSELF. And now I am locked out of the banks internet site entirely with no recourse to ever get back on. I live 3 miles from a branch and am 71 years old and probably will not pass the next driving test. Called them asking for a mailed print out of transactions or email of same with no results. VERY UNHAPPY with them!!!!!!!!!!!!!!!!! And it seems that the lock out applies to my home internet (or computer) as well as I tried to log on with another valid name and password to my account, and their site still refuses to let me on (is this legal?). And yes I know what I am doing, I have a college education and have been using computers since the 70's. If my internet access to their site is not restored, I will no recourse but to file a complaint with state banking commission and change banks.

    Umb Bank - banks - Updated May 2026

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