I have had a pleasant experience with every CNB in Lawrence! That being said-…read more I usually go to the branch inside Wal Mart. They know my name and are super friendly.. This time I wanted to take advantage of cashing in some change I saved up. Btw, this branch has a change machine...and I don't know all the specifics, but I am sure as long as you have an account there is no charge. I made it in about 30 minutes before closing time on a Saturday. There were two tellers working and a full drive-thru line and a couple customers ahead of me in the lobby. I had two separate transactions besides the change, and even with a little patience by me on waiting they were happy to help me. I haven't ever rated a bank experience, but the employees working today were both friendly and efficient.

Ok, let me start of by saying, bluntly, if you do your banking at a traditional bank, well, you're…read morejust foolish. Use a credit union instead. For those un-aware, basically credit unions serve all the same functions and roles as a bank. The major difference is that instead of being for-profit privately owned institutions, credit unions are owned by the people that bank there. This means as a member you get all sorts of good things like better interest rates, lowered/non-existent fees, better service, and generally a much, much better experience. Instead of being 100% focused on the bottom line and making an old white guy richer, credit unions tend to re-invest their profits into providing these services. Ok, that out of the way, what makes KU Credit Union so awesome? Simply put, absolutely everything. I primarily use their 31st St. branch because it's close to home. It's small, but then I'd rather my money go to support customer service and a better return than buying a big shiny building with leather lobby furniture. The staff there is phenomenally courteous and efficient. If they notice my savings account is getting close to a certain level, they'll politely inform me that I could transfer into a different account and earn better interest. If I choose to, they can do it quickly and right then on the spot. What other financial institution offers to help MAKE you money? Their 23rd and Naismith location is their newest, and it conceptually is my favorite experience I've ever had at a financial institution. The first thing you'll notice upon entering is it looks radically different than a normal bank. Gone are the imposing counters, barriers between you and the tellers(i.e. your money). Instead, several elbow high counters are dotted across the landscape, as are some comfy chairs and couches. The entire building is wifi networked and all the tellers function on laptops. This leaves them free to roam at their will and conduct your transaction wherever you feel like it. Need to deposit a check? Quickly do it at one of the counters. Feel like having an hour long discussion about which mortgage is best for you? Plop out on a couch and get all your questions answered. Professional, but relaxed, this is how a financial environment should me. The staff there is additionally very knowledgable about what they carry and financial planning. I've had many conversations with them regarding budgets and how best to structure my accounts to make my life easier. Speaking of easier, did I mention you can bank online? KU Credit Union has one of the best, easiest to use, and cleanly designed online banking sites I've ever seen. This was a massive selling point to me, as I prefer to automate all my finances. KU CU allows me to automatically set up all my bills electronically, so I receive a bill and it's literately a single mouse click to pay it. They write and mail the check for me, I receive verification it was sent and received. How easy and awesome is that? A customer for life, I can't recommend them highly enough. My only only regret is we bought a house before we began banking here, thus our mortgage is at a different, traditional bank.

I received the text message below minus the website I called Truity CU. I LOOKED UP LOCAL BANK…read more As I do not have an account with them I wanted to make them aware. The was the young lady was nonchalant way she handled my phone call. Told me to block and delete the message.. had I been a customer I might have clicked on this text.. This bank did not want the number or website in the text

Still your same old Capitol Federal but with striking new digs, modern lobby, bit of hipness, free…read morecoffee counter and more. Darn, the place done grew up! So here's the thing about CapFed as it's called in this town. If you're new, coming to school here, etc. and are looking for checking, savings, loans, etc. ther are plenty of big chain mega banks like US Bank and the like that are also spread out across the U.S. If you're looking for something more personal and local, this is the place. Based in Topeka, they have branches there, here in Lawrence (and a number of ATMs) as well as Kansas City, Wichita, Salina, Manhattan, Emporia, etc. Still keep my personal checking here but for business needs I've opted for US Bank as they allow online connections via Quicken for easy processing. CapFed apparently has something so I've heard but you'd probably need to chat with the Topeka main location about it and not sure about the options. If I find out they have the same capabilities I may be moving my business banking here. Hmm, maybe someone there will see this and answer my question.

It's a bank. They do what a bank should do. People are generally very helpful. When something is…read morewrong they fix it.

I've tried for months to do something SO SIMPLE. I've just wanted to close a base bank account and…read moreeither the manager is NEVER in or is on lunch. Set a time to talk and I never received a reply. I've banked with them for over 3 years and I only got the bank account because it was free if I had their CREDIT CARD. So I got the cc and they changed their policy to if you have 1 specific credit card and for MONTHS now I have had no help at all with closing an account that is slowly stacking $12 and some change every month. DO BETTER.

NOT helpful at all. The clerks are great but the management are another matter. I made the…read moremistake of reporting a internet problem with a site that tried to charge me for something that I did not order and had to take care of it MYSELF. And now I am locked out of the banks internet site entirely with no recourse to ever get back on. I live 3 miles from a branch and am 71 years old and probably will not pass the next driving test. Called them asking for a mailed print out of transactions or email of same with no results. VERY UNHAPPY with them!!!!!!!!!!!!!!!!! And it seems that the lock out applies to my home internet (or computer) as well as I tried to log on with another valid name and password to my account, and their site still refuses to let me on (is this legal?). And yes I know what I am doing, I have a college education and have been using computers since the 70's. If my internet access to their site is not restored, I will no recourse but to file a complaint with state banking commission and change banks.

Professional atmosphere from the moment I walked in. The staff carried themselves with polished…read moredress attire, respectful behavior, and clear experience in what they do. The environment was warm and welcoming, and every employee I interacted with was attentive, patient, and genuinely helpful. A solid experience overall at this Bank of America.

I do most of my banking on line but whenever I have to go in I get great service. BofA has always…read morebeen good to me. I've had issues they take care of right away in a professional way.

I am a new member of Commerce Bank, just started a checking account only 2 weeks ago, but I'm very…read morehappy with my decision to start an account here. I asked around, did my research, and decided on Commerce Bank. To show you how competative the banking industry is, I live in Topeka, KS and chose to bank at Commerce Bank in Lawrence, KS, cause almost all of the banks in Topeka are lackluster at best, in either their reviews or the way they treat their customers. It is a bit of an inconvenience that there are no branches in Topeka, but in this day and age of electronic banking, I can do pretty much everything I need to do right from home or my smart phone, so it's not really an inconvenience at all.

Cathy, the Branch Manager, is the real deal! She has helped me on numerous occasions and is the…read moreepitome of someone who cares about her community. When I opened up my small business account at Commerce, she took the time to explain everything to me and was patient while I asked dozens of questions. She's continued to provide help and is extremely quick to respond whenever I reach out. Her customer service is exceptional and I am so glad she is the one leading the team of employees at this location!

I am penning this letter to let everyone know the incompetence of the UMB bank HSA/FSA division. On…read more8/17/26 I spoke with Katina a customer service rep on what steps I would need to take to dispute a double charge on My HSA card. My payment plan was for $89 per month until the balance of $179 was paid in full. Katina advised me to contact the merchant to see id they would be willing to refund me the extra $89. I hung up the phone with her and contacted the merchant who in return did admit they did overcharge me for the month of August and that I should see a refund of $89 within a week. I waited a week but never received the refund from the merchant. I contacted UMB this time I spoke with Cetera to advise the merchant did not give me the refund as promised. Cetera advised me that I would receive a provisional credit of $89 to my HSA card and she also stated I would need to fill out an Affidavit form and snail mail it back to them. She did not advise me that I also had the option of emailing the form directly to the UMB research department. I just found that out this week as we are now in September. I called back again an spoke with Jezarel and another time I spoke with Autumn all to see if anyone had received the affidavit I mailed back in August. Someone from UMB called and left a message that I could email the affidavit directly to the UMB research department, this is a month later. So eventually the affidavit is forwarded to Susan Durham who then emails me to send her a copy of my payment plan with the merchant. I send this information to her and have to end up emailing her to see if she received it. She contacts me back to say sorry since everyone else dropped the ball with your dispute case since August it's September now so you would owe the merchant anyway. Now mind you I never received a provisional credit back in August. I asked Susan who could I loge a complaint to and she stated she did not know who or how to do that. Now Susan works in frauds and dispute so she deals with complaints all day long so this was odd to me. I asked Susan for her managers name which she stated is Sarah Woltje and that she would have her to contact me. Susan called ma back a few minutes later and stated that Sarah would be emailing or calling me back once she got her "Ducks in a row" whatever that means. About an hour later Terri the customer care manager and I break down everything that has happened since August 17th and she too states well since its September I would owe the merchant $89. By the way Terri did not know who I could loge a complaint to either. Just such incompetence across the board for a dispute that should have been handled a month ago and also within a weeks time, 2 weeks at the most. It makes me wonder if UMB was intentionally dropping the ball and passing the buck to run out the clock to not have to do a dispute for me in the first place. All I can say is buyer beware of this incompetent company whether you are banking with them or you have an HSA/FSA account with them because of 6 employees no one seemed to know what they were doing. Natalie Quick

I was in the middle of trying to set up my retirement accounts when my identity was stolen. Khara…read moreLoeppke, Branch Manager, and her team were patient, responsive and helpful. Since I was in the process of setting up retirement accounts, my situation required UMB to monitor freeze my old account and open a new account, numerous phone calls and in person visits. Khara worked with her fraud team to continue monitoring my old account longer than their policy requires because several of my retirement accounts required more time to update that information. I am finally all set up and my account is secure. I sincerely appreciate her help and everyone else who works there. In my experience they are all exceptional and provided great customer service.

Meritrust took control of out credit union and it has been a down hill slide every since. They have…read morenot notified us of any changes to the way they will process automatic deposits or any other subject. The problems all this lack of connecting with their customers will cost them. This is the third or fourth time our credit union has changed hands and I do not want others to get caught in this downward spiral.

They'll force you to get gap just to deny you and screw your credit up i call this place never…read moretrust worst decision switching to this company dont get scammed like i did

Friendly and knowledgeable Always helpful!…read more Assisting me with all the complicated financial choices

Commerce Bank preys on poor and middle-class workers with non-existent interest rates on their…read moresavings accounts and malicious practices with over-draft fees. You will never get help from someone local. Commerce Bank does not and will never care about their clients. Bank elsewhere.