Buyer beware!
The most important parts of my Ultimate Support Speaker Stands were made of plastic and crack under normal stress.
I first contacted the Ultimate Support's Support Department after cracking appeared on the non-metal parts securing the legs rated at 100lbs of speaker weight. I've been in the music business for over 40 years and have never seen this problem before. Merry, in their support department, was nice enough on the phone and asked me to send detailed photos of the the issue. The photos were reviewed and I was asked to mail back my Ultimate Support stands for replacement under warranty. After two weeks and not hearing from them I called Merry to find out the status of the replacements. She informed me the stands were cracked due to "over tightening".
Please remember the stands are rated at holding a minimum of 100lbs. Since the tripod section of their stand is non-serviceable, and the stands are not warrantied for "over tightening", she said I could get replacements for $25. After receiving replacement stands I discovered a $69.95 charge on my Visa bill. When I contacted Support they informed me the charge was correct - $25 for each replacement stand, plus shipping costs, equal $69.95
Here is the bottom line. After inspection of my photos, and paying $20 to mail in the defective stands for replacement, they sold me USED stands that had been returned to their company for the total of $20 + $69.95 = $89.95
Lesson learned: Ultimate Speaker speaker stands with a limited lifetime warranty, and non-serviceable plastic fittings to secure the support legs, can be replaced with a USED pair of speaker stands for a premium price.
If I would have had this information in advance I would have not wasted my time, donated my old stands to Goodwill, then bought NEW STANDS FROM A DIFFERENT COMPANY.
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