NextGen Monitoring is a provider of SCRAM Alcohol and Location monitoring technologies, as well as…read moredrug testing services throughout Minnesota

I know this company to be very attentive to the needs of businesses for their employees. Through…read morephone calls, check in's, checking on status's & even called to scenes of accidents, they've done it all and do more then I'm even aware of. Great company.

The customer service was horrid!! First off, they so called didnt have my information from the…read moreclinic when it was faxed over the day before, and when they finally received it miraculously, the receptionist was ghetto as hell! I went in and they violated HIPAA by announcing why I was there which was for a DNA test... NOBODYS buisness period! Mya I think her name was, was so unprofessional that I had asked if she performed this kind of testing before. She completed the paper work wrong, didnt wear gloves while swabbing my mouth, stated her hands smelled like smoke because she just had a cigarette but dont worry they are clean, I had gum in my mouth that I had discarded 2 min before the test, she used 2 swabs on one cheek and barely swabbed it. To top it off, my whole envelope was not sealed in front of me. I later (1 hour) called to see how I would be notified of the results, Jakiea I think it was, said email or phone call. Well how is that possible when they had none of that information from me since it was not requested upon arrival. She took my email address down without asking whom she was speaking to. I had to repeat my email address to her because I think she didnt even bother to write it down. Overall the absolute WORST servics EVER and not sure how this place, st Paul location is even still in buisness. I agree they need to hire different more competent staff. I am going somewhere else in hopes of better results and most of all respectful valued service. Please beware prior to going to this company, I strongly do not recommend this place to anyone. The owner should be highly ashamed of themself period!!!

I got all the way to the point of quotation before being ghosted by their sales rep Fiona, even…read moreafter repeated phone call and email attempts to finalize the soil test order. Completely wasted my time and set me back on critical farm prep by an entire grow season.

I complained to them about my issue. They were extremely professional and promptly made everything…read moreright by returning my money. I cannot recommend them highly enough. Kudos to Jodi Taylor who facilitated resolving this issue

Daphne is a fabulous, experienced phlebotomist. A total pro and has a good attitude. I came here…read morefor a blood test to become a breastmilk donor. I had gone to other Quest locations closer to when I live and run into problems - one location wasn't even present on the map where iPhone map app said it should be! The Edina location refused to serve me near closing time AFTER turning me away the first time I came in when they refused to recognize my lab order paperwork. That was a nightmare and a major waste of my time. It was refreshing to arrive and get the labs done without a hassle or long wait time. Daphne says she has many (was it 20?) years experience and it shows with the well oiled machine she runs.

Per the website they are open until 4pm and allow Walkins. I walked in at 3:30. Checked in. Sat…read moredown only to be told they aren't taking walkins after 3pm. However that's not what the website states. A huge inconvenience for anyone showing up for testing. UPDATE: today I walked in on a Tuesday morning and Latonya assisted me. I was seen in 15 minutes. Took 5 minutes to knock the test out and she was awesome. Very kind and personable.