I wanted my 6 month old care detailed after several trips to the beach and countless day trips with…read morea crowd. Tynell responded immediately via text and showed up early at the appointed time. The car didn't look this good when it was new. People from the office across the street came over and got his card because they saw the car shining from across the street! Temps were near freezing and there was some wind but pulled up and got to work. He did an amazing job and is a delightful person. I'm going to be a regular.

I contacted them on Sunday via Facebook about getting my headlights restored and my windshield…read morecleaned. I got an immediate response and they came out this morning. My car hasn't shined this nicely in a long time. They even did some additional tidying up on their own and I can't be happier. Superb service and superb clean up. Best of all, they came out to me and didn't leave any sort of a mess and were done in no time. I'm very impressed by how friendly and respectful these young men were. The prices are excellent and i definitely got more than I expected. I'm sure to be a regular customer when in the area. Low prices, great service, and they come out to you... it doesn't get better than that!

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!

Good honest knowledgeable fellow. He realized we didn't want to spend more on repairing a car door…read morethan what the vehicle was worth. He explained the different options and costs and put us on to another guy who does exactly what we want.

Great company and great person. Does excellent work and very professional. They do all my…read morevehicles.

Been there once won't go back , Widows and wheels look not…read moremuch different than when I went in, had to move twice to find a vacuum that works

I have always heard such great things about this place so i decided to give it a try well-- they…read moremade a mistake and lost my keys but refuse to take any responsibility for it and completely blamed it on me and told multiples lies and kept changing their story. I do not believe they did this on purpose but the way they handled the situation was absolutely terrible. The women laughed at me and the rest of the staff just talked to me as if i was stupid and kept making up stories to blame it on me. I've seen this place do AMAZING jobs on friends and coworkers cars but unfortunately my car was not fully cleaned, i didn't get a refund, and now i no longer have my keys.

I visited Ultimate Shine Car Wash and purchased the Wax & Shine package. The service was very…read moredisappointing. The team member did not properly clean the windshield or back window, and when I exited the wash, my car was covered with water spots. In addition, the vacuum system did not work at all -- there was no suction, so I was unable to vacuum my car. When I reported this, the team member told me the vacuum was not working because of the cold weather. If that is the case, the car wash should not be operating or charging customers for services they cannot provide. To make matters worse, the receipt states "no refunds, all sales are final," which leaves customers with no recourse when services are not delivered as promised. This is unacceptable business practice. I will be reporting this incident to the Better Business Bureau, as the poor service, inadequate equipment, and refusal to issue refunds reflect bad customer service and unfair treatment of paying customers.

I purchased the Ultimate Shine-Unlimited package…read more Overall I am satisfied. (my health precludes me from washing/waxing my own car) BUT It's hit or miss on a few things. Since I have the unlimited, I was my car at least once a week and get to see the differences. The attendants that Pre-wash my car. Most do a fair to middle'n job. Some a poor job. A Red Haired younger lady & a middle aged lady seem to care & do the best. The rest not so much. Rare do ALL the Roller/Brushes work. Seems like there's always one or two that don't work. Haven't used the Vacs. Prefer to do that at home.

I have purchased a car wash at this location twice. The first time, I found my car was still dirty…read moreafterward and had to wash it by hand. I was not too surprised, as it had been a long time since I had washed it and there was some baked-on grime. The second time I was surprised. I parked under the wrong tree and got some kind of fruit dropped on the car. The fruit was still mushy when I went to the wash, but the light-touch service left an abundance of dropped fruit still on my hood, roof, and glass. I complained to the attendant, and he allowed me to go through again. This did not completely remove all the fruit, but it made a big difference so I drove home and went back over a couple of spots. I think in the future I will find a place where I can wash it by hand.

Plessant employees. Comfortable surroundings BEAUTIFULLY…read moreCLEANED VEHICLE! Paid attention to details. Tired are shining and rims are sparkling

Best full service car wash in S.W. Virginia. Everything from outside only washes to full detailsread more