My car was beyond a mess! I have 2 pit bulls and the puppy gets car sick!! I swear he picked…read moretwice his body weight 4 times! I was in the ER with husband and never saw him cone clean it! Mr. Stevens mailed am invoice allowing me to use my phone to pay him and it was super easy. Mr. Stevens did not add to the stress an ER visit came cause. It was almost dark when he arrived so pictures still tell the story. One night and now I am a loyal customer.

I wanted my 6 month old care detailed after several trips to the beach and countless day trips with…read morea crowd. Tynell responded immediately via text and showed up early at the appointed time. The car didn't look this good when it was new. People from the office across the street came over and got his card because they saw the car shining from across the street! Temps were near freezing and there was some wind but pulled up and got to work. He did an amazing job and is a delightful person. I'm going to be a regular.

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!

Good honest knowledgeable fellow. He realized we didn't want to spend more on repairing a car door…read morethan what the vehicle was worth. He explained the different options and costs and put us on to another guy who does exactly what we want.

Great company and great person. Does excellent work and very professional. They do all my…read morevehicles.

Been there once won't go back , Widows and wheels look not…read moremuch different than when I went in, had to move twice to find a vacuum that works

I have always heard such great things about this place so i decided to give it a try well-- they…read moremade a mistake and lost my keys but refuse to take any responsibility for it and completely blamed it on me and told multiples lies and kept changing their story. I do not believe they did this on purpose but the way they handled the situation was absolutely terrible. The women laughed at me and the rest of the staff just talked to me as if i was stupid and kept making up stories to blame it on me. I've seen this place do AMAZING jobs on friends and coworkers cars but unfortunately my car was not fully cleaned, i didn't get a refund, and now i no longer have my keys.

I went to get a car wash today at Ultimate Shine in Hollins VA on Williamson Rd and had to go…read morethrough the wash 2 times and my car was still dirty. Showed the employee in the red shirt and he apologized and said, "unfortunately the VP has made us speed up the wash and we are no longer allowed to do the prewash". This is insane. Charge astronomical prices and then rip off your customers by purposely speeding up the car wash, which affects quality and service. I had to go to another car wash to actually get a clean car out of my purchase! Never using this company again and letting everyone I know not to either. I have had the Ultimate Ceramics membership $$$ since this location opened. MEMBERSHIP CANCELED!

I decided to treat myself to a car wash for my birthday. What I got was verbally assaulted and…read morehumiliated! To begin, the card reader would not read my card. It took four attempts. When I pulled up to the car wash, I realized that I have never put my newer car in neutral. It's not an intuitive step in newer Audi's. The shift goes from R to D not N, unless you release the switch. The attendant stood outside my car yelling at me. "Put your f'ing car in neutral." I tried to ask for help, but instead, he just kept yelling and waving his hands aggressively in the air. After my daughter did a Google search to figure it out, we proceeded through only to realize when we arrived home that they never touched the back of the car. It was filthy. Pictures included. Probably the WORST customer experience of my life.

I have purchased a car wash at this location twice. The first time, I found my car was still dirty…read moreafterward and had to wash it by hand. I was not too surprised, as it had been a long time since I had washed it and there was some baked-on grime. The second time I was surprised. I parked under the wrong tree and got some kind of fruit dropped on the car. The fruit was still mushy when I went to the wash, but the light-touch service left an abundance of dropped fruit still on my hood, roof, and glass. I complained to the attendant, and he allowed me to go through again. This did not completely remove all the fruit, but it made a big difference so I drove home and went back over a couple of spots. I think in the future I will find a place where I can wash it by hand.

Plessant employees. Comfortable surroundings BEAUTIFULLY…read moreCLEANED VEHICLE! Paid attention to details. Tired are shining and rims are sparkling

Best full service car wash in S.W. Virginia. Everything from outside only washes to full detailsread more