Ultimate Properties

2.1 (128 reviews)

Real Estate Services, Property Management

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Ultimate Properties - seemingly small water leak making it into the house on the weekend of course getting repair is difficult. - Real Estate Services Near Me - Peoria, Arizona

Ultimate Properties - Real Estate Services Near Me - Peoria, Arizona

Ultimate Properties - Just lovely - Real Estate Services Near Me - Peoria, Arizona

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Rent from ANYONE but Ultimate Properties! We moved into a house in Tolleson after our old apartment complex became too dangerous and I would have rather stayed where we were. The house first of all, was a complete piece of crap, it has an unfinished backyard, screens missing on half the windows and the sliding door to the yard, the flooring is coming up all over the house, stained carpet, half of the outlets don't work, one of the outside light fixtures on the side of the house didn't work, the water pipe on one of the sides of the house didn't work, and the roof started falling in! After a few heavy rains, the house started leaking inside all from the walls and front of the house. We constantly had issues with the house that was left in horrible condition from the previous tenants and you could tell no one was keeping up with the place at all, just touching up some paint and re-renting it. It didn't even come with a refrigerator. The leasing office is by far the worst group of people I've ever met, Lupe is rude, dismissive and argumentative. Whenever I asked for help she'd give me an attitude and try and charge me for every little thing. I CONSTANTLY got HOA violation notices for other addresses because they never input anything correctly or paid any attention to what they were doing. When I had to rehome one of my dogs, I notified the leasing office so they could remove the pet fee every month and she refused and continued to argue with me about it! Why would I pay for a dog every month that isn't there?! So many problems came from living at that place, I couldn't wait to leave. When I asked for things to be fixed I was told it was "cosmetic" and that the house comes "as is." Their incompetent staff went an entire year charging us the incorrect amount and then back billed us for all the money due to their error! I had to contact their CEO because Lupe of course kept saying we needed to pay thousands of dollars right away or we'd be evicted. They charge ridiculous fees for every little thing the place is such a scam! I hope they never find someone for 8759 W Washington St!

Alexis J.

This company is a joke. My ac unit has been broken for going on 29 hours. I still don't have an appointment set for a technician. They refuse to answer any questions over the phone and keep referring me to my online portal. It's currently 113 outside and 96 degrees inside my home. I'm out of pocket $400 in hotel expenses. Update: spoke to Ryan and he stated they don't reimburse for hotel costs. He stated "this is nature of the Beast" when renting.

Sandy C.

Ultimate properties has been by far the worst company to get a rental from I have ever experienced. My family and I moved from out of state and only wanted to rent for 2 years while our house was being built. Our first week there the AC unit was not working properly and they had their preferred technicians come out and said nothing was wrong with the unit. As we continue to make complaints the only thing they could offer was sending the same company out who continued to say nothing was wrong. After speaking with neighbors who had the same electric company with the same square footage and same floor plans we decided to have a real company come in and assess the AC unit. There's three units on the side of the house one was completely out of coolant that was causing the other unit to overwork and still wasn't cooling the house properly that company took pictures of all the gauges and everything that would need to be fixed and we submitted everything to Ultimate properties. Who still refused to fix anything because we did not use one of their preferred companies. In order to get our AC units up and running in the middle of August we had to pay $1,100 out of pocket that ultimate property is refused to refund because they refused to fix it and only wanted to use their preferred company who clearly didn't know anything about AC units. We made multiple complaints about the jacuzzi draining itself into the pool, that also was never addressed and it was frustrating for the pool service that service our home because it was a liability if someone were to get injured. The pull service Person actually Quit and refuse to service the home because ultimate property refuse to address the issue with the leaking in the pool pump. After our first year there we were unable to renew our lease, That caused distress with my family In all four of my children To move within a year of moving out to Arizona. They have no real reason to deny us to continue to rent there although that was for the best because ultimate properties is the worst company I've ever experienced I didn't want to keep moving my children around until our house ready to move into. I would have suffered there in order to not upset the whole household with a move shortly after moving. Also it was demanded that we pay a full years rent up front which we did! Upon moving out we had the carpets cleaned and receipts sent also a move out clean through a company with the receipt of that sent as well. However There is random in bogus charges on the move out calculation End out of the Three thousand dollar deposit we Submitted We are only receiving 300 back. Some of the things on the move out calculation are absolutely absurd! The shower heads were clogged and water hardly came out I had a plumber come in and replace them with brand new ones! There is a charge on here for removing resident installed shower heads!!!!!! Also there is a $25 HOA violation I actually called the HOA to see if I could get a copy of the violation and there was not one there was only a warning sent out and that was sent out four days before I turned in the Keys. For a bush that was too tall and covering part of the numbers on the house. If I had received that warning prior to returning the keys I would have trimmed the bush. But now I'm being charged $25 for a warning that I didn't receive! There's also charges on here for some dead bushes in the backyard I will be disputing this with ultimate properties because I have pictures of those bushes when we moved in and what they look like after I was trying to bring them back to life. I was actually proud of how much they had grown and come back they were rose bushes. There's charges on here for carpet cleaning even after I submitted the receipt for paying somebody to clean the carpet. I also have to pay for a carpet stretch which is ridiculous because when we moved in I did complain about how loose the carpet was all over a couple of the bedrooms. They do random inspections and come in your home without you being there one of those inspections I did show the guy how loose the carpet was all over. Overall they have been the worst company to rent from there's little to no communication and if there is you are wrong nothing will be fixed nothing will be done and you will owe them money when you move out! I have attached some pictures on how we left the home.

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D S.

14 years ago

We have been renting with Ultimate Properties for the last two years. They have beautiful rentals but they have the worst customer service! Their financial department is beyond horrible and they can never keep track of payments that were made!! We will be purchasing a home in the next few months but it couldn't be soon enough. We are so tired of dealing with this company! read more

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Ultimate P.

Ultimate Properties works very hard in making sure that our rentals…

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Judy D.

12 years ago

we rented a home for 2 years from Ultimate Properties. I would never rent from them again. They expect you to keep the home "HG TV", ready to sell up keep. Don't ever tell me my house is not clean enough for you. I have seen homes out here that people don't even clean to sell. You could eat off our floors. Their business should be to make sure we didn't damage or destroy the home, not that my children had a few toys out during their inspections. Office staff was not the friendliest people, once you sign a lease with them. They fix what they want to in the home read more

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Debbie T.

12 years ago

We rented from this Property management company for 3 years. Upon serving our notice to vacate, we followed the move out process accordingly. We returned the premises in outstanding condition and had always been outstanding tenets . After turning over keys and paying as agreed for the month of August we found out that the home has been re-rented. We contacted Ultimate properties to get a prorated refund for the month and were informed that no refund would be issued, per the Arizona Landlord Tenet Act collection of double rent is illegal. We now have to forward this issue over to an attorney the BBB, and Civil court to handle a simple matter that could have been resolved if Ultimate Properties was an honest and law abiding company. read more

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M N.

14 years ago

I was working with this company as a renter, not a homeowner and unfortunately, what Heather said is correct. They do allow prospective tenants open access to view any of their homes. The only thing the required was that I sent a photo of my id via text and they reply with the lock box code to any of their units. I hadn't even had an application in and was able to view 3 homes with this method. The main reason I am completely disgusted with the way this company does business is because of their inefficiany. Their website quotes that they will have an approval with in 72 hours. That is a complete fabrication. We were the first to apply for a particular unit and provided all of the documentation that Laura and Lupe(the office staff) had requested including our $50 app fee. We waited a week and heard nothing. Both my husband and myself called on a regular basis to check the status of our application as we had to put notice in at our current residence. Laura told us that we had been approved and she was waiting on the current renters to let her know when we would be able to view the property and she would contact us when she had something scheduled. At that point we put in our 30 notice at our home. Again, she never called so we contacted the office and everytime we called we got the run around and were always told "we can't find your application, but it's around here somewhere.". Well after 2 weeks of going back and forth I called and asked Laura what the status was with the renter and she told me that in no way would the current renters allow us to view the property while they were living in it, which was contradictory to what she had previosuly told us. But she they said she would see what she could do and call me back. After not hearing from her, I called again and she told me that she was still waiting for one of my rental verrifications. At that point I was getting upset because she had already told me that that had been done. I asked her to fax me the varrification letter and i would take it to my landlord and get it to her in the next day or two, I got the verrification completed and called Laura to let her know I was coming in to hand deliver it. At this point, Lupe tells me that Laura had been let go, which wasnt surprising. I told her I would be coming in and I would like to get everything squared away including the deposit and lease. She said she couldnt find my application but knew it was their and would call me back when she found it as she had too much to do. I waited 3 hours and they were about to close so i called back and at that point she told me i would have to choose another property because someone else applied and signed the lease all in one day. I told her that she must be confused because we were renting this property. She old me that our application was still pending and the other couple had applied during that time. I argued with her that she is mistaken because we had already been approved and put our notice in at our current residence. She said there was nothing she could do as the lease was already signed. I assured her that i would be making sure that Ultimate Properties was known for there horrible business ethics. Now my husband and i have to move our three kids to another apartment unit in our same complex because we had already put in our notice and they have rented the unit. Not to mention, with little to no time to find another house we have to sign into another lease here in an apt that we grew out of the first month. I am grateful however not to have signed into a lease with this company as there way of doing business is to give you the run around, lease homes out from under you and loose your personal, confidential information, over and over. They have violated the rights protected under fair housing and I am currently working with a friend in real estate law to persue further action. I have also filled a claim with the BBB and will be contacting the owners to the properties on their website to make them aware of how this company handles their rentals. Homeowners beware, this company will rent your house, but they are known for undermarket pricing and you will not get what your property is worth. Many of the homes I was interested in were well below what they were worth, especially cosidering the areas they were in. read more

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Ultimate P.

I am sorry to hear about your experience. After reading over this…

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Tanya S.

14 years ago

I do not recommend this company at all! They have a problem communicating with their tenants. We rented a property from them for 4 years and 2 months! We paid our rent on time and returned the property in better condition than we had received it in, having hired professional carpet and tile cleaners and a cleaning company to clean the property. However when we received our security deposit refund, we received less than half of what we expected. After sending a dispute letter and waiting the required 30 days, we still never received a response. Today we received an additional check but still short of what we expected! We asked to be present during the final walk through, however we were never notified as to when the walk through would be and they did it without us. If we would have been present, we would have taken care of the expenses they charged us for, which wasn't part of our move out checklist. When we turned in our keys, we were told by Lupe that we would be receiving a statement in the mail regarding our prorated rent amount for February, however we never received one and they charged us a late fee for late rent. How were we to know if the new tenants moved in early or not. We were never notified so we didn't pay rent. If they would have communicated , we would have paid! We were never late in the 4 years we rented from them! Per Ultimate Properties, "This Matter Is Closed". It maybe closed but we will make sure everyone of our family and friends never use your company. And we will use every method of social media to deliver this message! read more

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Ultimate P.

Ultimate Properties strives to be fair in the security deposit…

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Rich T.

10 years ago

Be very careful when dealing with this company, they do not seem to operate ethically. We have lived in a house for 4 years with a different management company, in August we were informed of a management change. We tried to deal with U.P. reasonably on a new lease but had many issues with it not the least was U.P. refused to recognize how much deposit we had paid 4 years ago and they demanded we sign a new lease we disagreed with and had numerous flaws some not legal. They basically tried to bully us into signing this questionable lease or be evicted so after numerous attempts to reach the person in charge to discuss the problems and were told, "he was not available or in a meeting", we left several calls with voice mail and never had calls returned. At this point we contacted an attorney who agreed the lease was not legal and we had several valid points. He suggested talking to the Owners and fortunately we had their local address so we drove across town and met with them. They are good, reasonable people who did not know what is going on and they were not pleased as they also have had their own issues with U.P. not paying them the last two months even though we have paid our rent to U.P.. The owner said he was going to call the manager in the morning to get things straightened out and for us to not worry, "You're not going to have to move" , they were very happy to have us lease their house. We received word this morning from the owner that he had a cease and desist order served to U.P. and we will meet with him next week to sign a lease with the owners and pay them directly. If you have issues with any company trying to bully you fight back and do not let them intimidate you. Don't let them charge you fees that are questionable, if they treat you as they have with others who had complaints talk with an attorney or tenant advocate group. read more

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Ultimate P.

Ultimate Properties began managing the property mentioned above at…

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Mike R.

15 years ago

i must say (we did get our deposit) back but only after threating them with landlord tentate act of arizona did we get a full refund, the property as others mentioned on here was dirty as hell, when you give ur notice of not renewing a lease they throw it up on the market and you get people wanting to come in and look at your house, ryan reid was a vender owner of theirs r&r yard services which he (SOLD TO HIS FRIEND) who they still use btw and the new so called owner does crappy work, they threatin you to hold all deposite if you dont show professional cleaning receipts, me and my wife spent 16 hours cleaning the house we rented from them, (making sure everything was cleaned (we even cleaned the ceiling) ryan walked in and said nope carpets was dirty (which we cleaned) he said we need the recipt and whp cleaned it i said we will give u the recipt if you want to pay for the steam cleaner we bought) he changed his tude real quick because he knew he couldnt bully me, so on to the house 3 stains on carpets (which was there before we rented it) tried to say that will be between 50-75 a stain when i said oh really your vendor (horizon) carpet cleaning and tile services charge $125.00 for the whole house (which btw i did call horizon thats how i know there rate) he then had the balls to say well we will charge you for the stains but not clean them, i said oh really arizona state law prohibits a landlord from charging for a repair and not doing the work. then next the trash can they took a picture of it ryan said good that they are spotless because we would have to charge you to dump them, which once again is against the arizona state law also because in surprise arizona you garbage is part of your water bill, when i called 3 days after home inspection to see if we could get into the house to do (any work they thought we needed to do before we was charged a astrominical fee from them to do shotty work and charge us 50 % more then what it would cost me to do the work (amazingly) no body knew anything couldnt even get into ryan reid on phone alltho he was in the office at the time 3 of the 6 times i called (aviodence) on ryans part was the worst, our lease was due up on june 30th 2011 we gave notice 2nd week of may house was on the market may 17th (which is again against arizona state law) they can put it on their website (WITH NO PICTURES AND NO ADDRESS AND HEADLINE IT AS COMING OPEN JULY 1ST) WE STUCK OVER 2,000 IN THE HOME OURSELF TO KEEP R RENT DOWN ECT IN TURN THEY RAISED THE RENT 20 BUCKS + SURPRISE BED TAX FEE FOR RENTERS SO IN TURN $40.00, I KNOW OTHERS THAT ARE RENTERS ALSO THAT ARE NOT HAPPY RENTING FROM THEM EITHER ONLY TIME WILL TELL HOW LONG THEY WILL BE IN BUSSINESS THEY HAVE 14 COMPLAINTS WITH THE BBB AND OUT OF 14, 8 OF THEM THE COMPANY REFUSED TO ANSWER THE COMPLAINTS (AS BBB HAS IT LISTED) RENTERS BEWARE IS ALL WE CAN SAY DONT USE ULTIMATE PROPERTIES FOR RENTAL OF YOUR HOME OR AS YOUR RENTAL COMPANIE TO RENT A HOUSE THRU ONE VERY STILL PISSED OFF X RENTER OF SURPRISE ARIZONA read more

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Mike D.

12 years ago

I have never written a review before, but the way that this company operates is unbelievable and disturbing. Rather than make their clients comfortable and happy, they would rather act like they are doing you a favor. After a few weeks, I wanted to terminate my lease because of the way these guys operate, but they would not let me out without losing my deposit, and ultimately being sued. I moved in 7 months ago, and my dishwasher has not worked since the day I moved in. I cannot prove it, but I'm pretty sure that they knew that this appliance did not work properly, and figured that they would wait until I complained to fix it. After finally getting the appliance tech to come out, three months later they replaced some parts (5 months total), and it still does not clean dishes. Then I got a bill for $35, because the tech showed up two hours before the agreed upon time to do the repair, and I was not home. I received warning letters from the H.O.A. for letting a couple of weeds grow in my front yard (and I mean two or three weeds), and one for my trash cans being left out overnight (the city changed the schedule), and although the homeowner is not charged for the warnings, Ultimate Properties charges $20 per letter. I would never rent from them again, and I anticipate that there will be more issues with them, as the end of my lease grows near. I strongly advise against renting from this company, and if you absolutely feel that you must, it will likely be a decision that you will regret. The end of my lease cannot get here fast enough! read more

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More info about Ultimate Properties

8518 W Deer Valley Rd
Ste 100
Peoria, AZ 85382
Directions
(623) 376-8870
Call Now
Visit Website
https://www.ultimateproperties.com

Payment methods

Does Ultimate Properties take Bitcoin?

No, Ultimate Properties does not take Bitcoin.

Does Ultimate Properties take credit cards?

No, Ultimate Properties does not take credit cards.

From the Business

Specialties

We strive to be honest and dependable with our clients and customers to ensure the highest quality of service.

History

Established in 1989.

Managing homes in the valley for over 20 years!

Meet the Business Owner: Michael R.

Michael Reid is the Broker of Ultimate Properties. He has over 25 years of real estate experience. Ultimate Properties is a full real estate company that specializes in single-family home management.

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Hours