Ultimate Properties

2.1 (128 reviews)

Real Estate Services, Property Management

Open • 9:30 am - 4:00 pm

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Ultimate Properties - seemingly small water leak making it into the house on the weekend of course getting repair is difficult. - Real Estate Services Near Me - Peoria, Arizona

Ultimate Properties - Real Estate Services Near Me - Peoria, Arizona

Ultimate Properties - Just lovely - Real Estate Services Near Me - Peoria, Arizona

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Rent from ANYONE but Ultimate Properties! We moved into a house in Tolleson after our old apartment complex became too dangerous and I would have rather stayed where we were. The house first of all, was a complete piece of crap, it has an unfinished backyard, screens missing on half the windows and the sliding door to the yard, the flooring is coming up all over the house, stained carpet, half of the outlets don't work, one of the outside light fixtures on the side of the house didn't work, the water pipe on one of the sides of the house didn't work, and the roof started falling in! After a few heavy rains, the house started leaking inside all from the walls and front of the house. We constantly had issues with the house that was left in horrible condition from the previous tenants and you could tell no one was keeping up with the place at all, just touching up some paint and re-renting it. It didn't even come with a refrigerator. The leasing office is by far the worst group of people I've ever met, Lupe is rude, dismissive and argumentative. Whenever I asked for help she'd give me an attitude and try and charge me for every little thing. I CONSTANTLY got HOA violation notices for other addresses because they never input anything correctly or paid any attention to what they were doing. When I had to rehome one of my dogs, I notified the leasing office so they could remove the pet fee every month and she refused and continued to argue with me about it! Why would I pay for a dog every month that isn't there?! So many problems came from living at that place, I couldn't wait to leave. When I asked for things to be fixed I was told it was "cosmetic" and that the house comes "as is." Their incompetent staff went an entire year charging us the incorrect amount and then back billed us for all the money due to their error! I had to contact their CEO because Lupe of course kept saying we needed to pay thousands of dollars right away or we'd be evicted. They charge ridiculous fees for every little thing the place is such a scam! I hope they never find someone for 8759 W Washington St!

Alexis J.

This company is a joke. My ac unit has been broken for going on 29 hours. I still don't have an appointment set for a technician. They refuse to answer any questions over the phone and keep referring me to my online portal. It's currently 113 outside and 96 degrees inside my home. I'm out of pocket $400 in hotel expenses. Update: spoke to Ryan and he stated they don't reimburse for hotel costs. He stated "this is nature of the Beast" when renting.

Sandy C.

Ultimate properties has been by far the worst company to get a rental from I have ever experienced. My family and I moved from out of state and only wanted to rent for 2 years while our house was being built. Our first week there the AC unit was not working properly and they had their preferred technicians come out and said nothing was wrong with the unit. As we continue to make complaints the only thing they could offer was sending the same company out who continued to say nothing was wrong. After speaking with neighbors who had the same electric company with the same square footage and same floor plans we decided to have a real company come in and assess the AC unit. There's three units on the side of the house one was completely out of coolant that was causing the other unit to overwork and still wasn't cooling the house properly that company took pictures of all the gauges and everything that would need to be fixed and we submitted everything to Ultimate properties. Who still refused to fix anything because we did not use one of their preferred companies. In order to get our AC units up and running in the middle of August we had to pay $1,100 out of pocket that ultimate property is refused to refund because they refused to fix it and only wanted to use their preferred company who clearly didn't know anything about AC units. We made multiple complaints about the jacuzzi draining itself into the pool, that also was never addressed and it was frustrating for the pool service that service our home because it was a liability if someone were to get injured. The pull service Person actually Quit and refuse to service the home because ultimate property refuse to address the issue with the leaking in the pool pump. After our first year there we were unable to renew our lease, That caused distress with my family In all four of my children To move within a year of moving out to Arizona. They have no real reason to deny us to continue to rent there although that was for the best because ultimate properties is the worst company I've ever experienced I didn't want to keep moving my children around until our house ready to move into. I would have suffered there in order to not upset the whole household with a move shortly after moving. Also it was demanded that we pay a full years rent up front which we did! Upon moving out we had the carpets cleaned and receipts sent also a move out clean through a company with the receipt of that sent as well. However There is random in bogus charges on the move out calculation End out of the Three thousand dollar deposit we Submitted We are only receiving 300 back. Some of the things on the move out calculation are absolutely absurd! The shower heads were clogged and water hardly came out I had a plumber come in and replace them with brand new ones! There is a charge on here for removing resident installed shower heads!!!!!! Also there is a $25 HOA violation I actually called the HOA to see if I could get a copy of the violation and there was not one there was only a warning sent out and that was sent out four days before I turned in the Keys. For a bush that was too tall and covering part of the numbers on the house. If I had received that warning prior to returning the keys I would have trimmed the bush. But now I'm being charged $25 for a warning that I didn't receive! There's also charges on here for some dead bushes in the backyard I will be disputing this with ultimate properties because I have pictures of those bushes when we moved in and what they look like after I was trying to bring them back to life. I was actually proud of how much they had grown and come back they were rose bushes. There's charges on here for carpet cleaning even after I submitted the receipt for paying somebody to clean the carpet. I also have to pay for a carpet stretch which is ridiculous because when we moved in I did complain about how loose the carpet was all over a couple of the bedrooms. They do random inspections and come in your home without you being there one of those inspections I did show the guy how loose the carpet was all over. Overall they have been the worst company to rent from there's little to no communication and if there is you are wrong nothing will be fixed nothing will be done and you will owe them money when you move out! I have attached some pictures on how we left the home.

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D S.

14 years ago

We have been renting with Ultimate Properties for the last two years. They have beautiful rentals but they have the worst customer service! Their financial department is beyond horrible and they can never keep track of payments that were made!! We will be purchasing a home in the next few months but it couldn't be soon enough. We are so tired of dealing with this company! read more

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Ultimate P.

Ultimate Properties works very hard in making sure that our rentals…

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Judy D.

12 years ago

we rented a home for 2 years from Ultimate Properties. I would never rent from them again. They expect you to keep the home "HG TV", ready to sell up keep. Don't ever tell me my house is not clean enough for you. I have seen homes out here that people don't even clean to sell. You could eat off our floors. Their business should be to make sure we didn't damage or destroy the home, not that my children had a few toys out during their inspections. Office staff was not the friendliest people, once you sign a lease with them. They fix what they want to in the home read more

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Debbie T.

12 years ago

We rented from this Property management company for 3 years. Upon serving our notice to vacate, we followed the move out process accordingly. We returned the premises in outstanding condition and had always been outstanding tenets . After turning over keys and paying as agreed for the month of August we found out that the home has been re-rented. We contacted Ultimate properties to get a prorated refund for the month and were informed that no refund would be issued, per the Arizona Landlord Tenet Act collection of double rent is illegal. We now have to forward this issue over to an attorney the BBB, and Civil court to handle a simple matter that could have been resolved if Ultimate Properties was an honest and law abiding company. read more

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M N.

14 years ago

I was working with this company as a renter, not a homeowner and unfortunately, what Heather said is correct. They do allow prospective tenants open access to view any of their homes. The only thing the required was that I sent a photo of my id via text and they reply with the lock box code to any of their units. I hadn't even had an application in and was able to view 3 homes with this method. The main reason I am completely disgusted with the way this company does business is because of their inefficiany. Their website quotes that they will have an approval with in 72 hours. That is a complete fabrication. We were the first to apply for a particular unit and provided all of the documentation that Laura and Lupe(the office staff) had requested including our $50 app fee. We waited a week and heard nothing. Both my husband and myself called on a regular basis to check the status of our application as we had to put notice in at our current residence. Laura told us that we had been approved and she was waiting on the current renters to let her know when we would be able to view the property and she would contact us when she had something scheduled. At that point we put in our 30 notice at our home. Again, she never called so we contacted the office and everytime we called we got the run around and were always told "we can't find your application, but it's around here somewhere.". Well after 2 weeks of going back and forth I called and asked Laura what the status was with the renter and she told me that in no way would the current renters allow us to view the property while they were living in it, which was contradictory to what she had previosuly told us. But she they said she would see what she could do and call me back. After not hearing from her, I called again and she told me that she was still waiting for one of my rental verrifications. At that point I was getting upset because she had already told me that that had been done. I asked her to fax me the varrification letter and i would take it to my landlord and get it to her in the next day or two, I got the verrification completed and called Laura to let her know I was coming in to hand deliver it. At this point, Lupe tells me that Laura had been let go, which wasnt surprising. I told her I would be coming in and I would like to get everything squared away including the deposit and lease. She said she couldnt find my application but knew it was their and would call me back when she found it as she had too much to do. I waited 3 hours and they were about to close so i called back and at that point she told me i would have to choose another property because someone else applied and signed the lease all in one day. I told her that she must be confused because we were renting this property. She old me that our application was still pending and the other couple had applied during that time. I argued with her that she is mistaken because we had already been approved and put our notice in at our current residence. She said there was nothing she could do as the lease was already signed. I assured her that i would be making sure that Ultimate Properties was known for there horrible business ethics. Now my husband and i have to move our three kids to another apartment unit in our same complex because we had already put in our notice and they have rented the unit. Not to mention, with little to no time to find another house we have to sign into another lease here in an apt that we grew out of the first month. I am grateful however not to have signed into a lease with this company as there way of doing business is to give you the run around, lease homes out from under you and loose your personal, confidential information, over and over. They have violated the rights protected under fair housing and I am currently working with a friend in real estate law to persue further action. I have also filled a claim with the BBB and will be contacting the owners to the properties on their website to make them aware of how this company handles their rentals. Homeowners beware, this company will rent your house, but they are known for undermarket pricing and you will not get what your property is worth. Many of the homes I was interested in were well below what they were worth, especially cosidering the areas they were in. read more

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Ultimate P.

I am sorry to hear about your experience. After reading over this…

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Tanya S.

14 years ago

I do not recommend this company at all! They have a problem communicating with their tenants. We rented a property from them for 4 years and 2 months! We paid our rent on time and returned the property in better condition than we had received it in, having hired professional carpet and tile cleaners and a cleaning company to clean the property. However when we received our security deposit refund, we received less than half of what we expected. After sending a dispute letter and waiting the required 30 days, we still never received a response. Today we received an additional check but still short of what we expected! We asked to be present during the final walk through, however we were never notified as to when the walk through would be and they did it without us. If we would have been present, we would have taken care of the expenses they charged us for, which wasn't part of our move out checklist. When we turned in our keys, we were told by Lupe that we would be receiving a statement in the mail regarding our prorated rent amount for February, however we never received one and they charged us a late fee for late rent. How were we to know if the new tenants moved in early or not. We were never notified so we didn't pay rent. If they would have communicated , we would have paid! We were never late in the 4 years we rented from them! Per Ultimate Properties, "This Matter Is Closed". It maybe closed but we will make sure everyone of our family and friends never use your company. And we will use every method of social media to deliver this message! read more

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Ultimate P.

Ultimate Properties strives to be fair in the security deposit…

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Rich T.

10 years ago

Be very careful when dealing with this company, they do not seem to operate ethically. We have lived in a house for 4 years with a different management company, in August we were informed of a management change. We tried to deal with U.P. reasonably on a new lease but had many issues with it not the least was U.P. refused to recognize how much deposit we had paid 4 years ago and they demanded we sign a new lease we disagreed with and had numerous flaws some not legal. They basically tried to bully us into signing this questionable lease or be evicted so after numerous attempts to reach the person in charge to discuss the problems and were told, "he was not available or in a meeting", we left several calls with voice mail and never had calls returned. At this point we contacted an attorney who agreed the lease was not legal and we had several valid points. He suggested talking to the Owners and fortunately we had their local address so we drove across town and met with them. They are good, reasonable people who did not know what is going on and they were not pleased as they also have had their own issues with U.P. not paying them the last two months even though we have paid our rent to U.P.. The owner said he was going to call the manager in the morning to get things straightened out and for us to not worry, "You're not going to have to move" , they were very happy to have us lease their house. We received word this morning from the owner that he had a cease and desist order served to U.P. and we will meet with him next week to sign a lease with the owners and pay them directly. If you have issues with any company trying to bully you fight back and do not let them intimidate you. Don't let them charge you fees that are questionable, if they treat you as they have with others who had complaints talk with an attorney or tenant advocate group. read more

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Ultimate P.

Ultimate Properties began managing the property mentioned above at…

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Mike R.

15 years ago

i must say (we did get our deposit) back but only after threating them with landlord tentate act of arizona did we get a full refund, the property as others mentioned on here was dirty as hell, when you give ur notice of not renewing a lease they throw it up on the market and you get people wanting to come in and look at your house, ryan reid was a vender owner of theirs r&r yard services which he (SOLD TO HIS FRIEND) who they still use btw and the new so called owner does crappy work, they threatin you to hold all deposite if you dont show professional cleaning receipts, me and my wife spent 16 hours cleaning the house we rented from them, (making sure everything was cleaned (we even cleaned the ceiling) ryan walked in and said nope carpets was dirty (which we cleaned) he said we need the recipt and whp cleaned it i said we will give u the recipt if you want to pay for the steam cleaner we bought) he changed his tude real quick because he knew he couldnt bully me, so on to the house 3 stains on carpets (which was there before we rented it) tried to say that will be between 50-75 a stain when i said oh really your vendor (horizon) carpet cleaning and tile services charge $125.00 for the whole house (which btw i did call horizon thats how i know there rate) he then had the balls to say well we will charge you for the stains but not clean them, i said oh really arizona state law prohibits a landlord from charging for a repair and not doing the work. then next the trash can they took a picture of it ryan said good that they are spotless because we would have to charge you to dump them, which once again is against the arizona state law also because in surprise arizona you garbage is part of your water bill, when i called 3 days after home inspection to see if we could get into the house to do (any work they thought we needed to do before we was charged a astrominical fee from them to do shotty work and charge us 50 % more then what it would cost me to do the work (amazingly) no body knew anything couldnt even get into ryan reid on phone alltho he was in the office at the time 3 of the 6 times i called (aviodence) on ryans part was the worst, our lease was due up on june 30th 2011 we gave notice 2nd week of may house was on the market may 17th (which is again against arizona state law) they can put it on their website (WITH NO PICTURES AND NO ADDRESS AND HEADLINE IT AS COMING OPEN JULY 1ST) WE STUCK OVER 2,000 IN THE HOME OURSELF TO KEEP R RENT DOWN ECT IN TURN THEY RAISED THE RENT 20 BUCKS + SURPRISE BED TAX FEE FOR RENTERS SO IN TURN $40.00, I KNOW OTHERS THAT ARE RENTERS ALSO THAT ARE NOT HAPPY RENTING FROM THEM EITHER ONLY TIME WILL TELL HOW LONG THEY WILL BE IN BUSSINESS THEY HAVE 14 COMPLAINTS WITH THE BBB AND OUT OF 14, 8 OF THEM THE COMPANY REFUSED TO ANSWER THE COMPLAINTS (AS BBB HAS IT LISTED) RENTERS BEWARE IS ALL WE CAN SAY DONT USE ULTIMATE PROPERTIES FOR RENTAL OF YOUR HOME OR AS YOUR RENTAL COMPANIE TO RENT A HOUSE THRU ONE VERY STILL PISSED OFF X RENTER OF SURPRISE ARIZONA read more

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Mike D.

11 years ago

I have never written a review before, but the way that this company operates is unbelievable and disturbing. Rather than make their clients comfortable and happy, they would rather act like they are doing you a favor. After a few weeks, I wanted to terminate my lease because of the way these guys operate, but they would not let me out without losing my deposit, and ultimately being sued. I moved in 7 months ago, and my dishwasher has not worked since the day I moved in. I cannot prove it, but I'm pretty sure that they knew that this appliance did not work properly, and figured that they would wait until I complained to fix it. After finally getting the appliance tech to come out, three months later they replaced some parts (5 months total), and it still does not clean dishes. Then I got a bill for $35, because the tech showed up two hours before the agreed upon time to do the repair, and I was not home. I received warning letters from the H.O.A. for letting a couple of weeds grow in my front yard (and I mean two or three weeds), and one for my trash cans being left out overnight (the city changed the schedule), and although the homeowner is not charged for the warnings, Ultimate Properties charges $20 per letter. I would never rent from them again, and I anticipate that there will be more issues with them, as the end of my lease grows near. I strongly advise against renting from this company, and if you absolutely feel that you must, it will likely be a decision that you will regret. The end of my lease cannot get here fast enough! read more

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More info about Ultimate Properties

8518 W Deer Valley Rd
Ste 100
Peoria, AZ 85382
Directions
(623) 376-8870
Call Now
Visit Website
https://www.ultimateproperties.com

Payment methods

Does Ultimate Properties take Bitcoin?

No, Ultimate Properties does not take Bitcoin.

Does Ultimate Properties take credit cards?

No, Ultimate Properties does not take credit cards.

From the Business

Specialties

We strive to be honest and dependable with our clients and customers to ensure the highest quality of service.

History

Established in 1989.

Managing homes in the valley for over 20 years!

Meet the Business Owner: Michael R.

Michael Reid is the Broker of Ultimate Properties. He has over 25 years of real estate experience. Ultimate Properties is a full real estate company that specializes in single-family home management.

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Hours

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Review Highlights - Ultimate Properties

“Ryan Read is hands down the best Real Estate agent and property management!”

Mentioned in 13 reviews

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Biltmore Area

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

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101 reviews that are not currently recommended

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Abe K.

8 years ago

ved Content: I would prefer to give 0 stars but that is not an option. Our experience with Ultimate properties was beyond horrible! Let me start off with saying we were excellent renters. We paid on time every month, took great care of the property as we have always been homeowners and this was our first time renting. Most issues that came up we took care of ourselves without bothering Ultimate or the owner. Even putting in our own money when necessary. But, if something large did come up getting a hold of someone in their office was near impossible. Would take days and multiple emails and voicemails to get someone to respond. They always had ridiculous excuses for not getting back to us. They must treat their employees as bad as there customers as they are constantly quitting and filtering through people. We had a broken dishwasher for over a month before they got around to resolving it. Mold growing around our master walk deck door that they could care less about. Took them 1 month after contacting them for someone to come look at it then NEVER heard back from anyone to repair and resolve the issue. My daughter has horrible asthma and is highly allergic to mold and they did not care. We asked to extend our lease and were told no problem, the owner had no intention to sell. 3 days after that conversation a letter comes in the mail telling us the owner is selling and we have 30 days to move out. They did not have the courtesy to call us or work with us. We purchased a home and closing in 30 days was pushing it. We asked if possible to extend an additional week if need be and we were told no. Even though after we moved out the house sat for 1 month before being listed for sale. Thank god we did not renew that lease as I could not handle another day of having to deal with this worthless company. We moved out, had the entire house professionally cleaned, carpets cleaned and landscape looking better than it did when we moved in and we are still fighting to get all of our money back. We painted 1 wall in my daughters bedroom with every intention to paint it back before moving out. We emailed Ultimate for the paint color to paint it back and were told not to worry about it as they do not know the paint color and the owner plans to repaint. Then we get charged $50 for not repainting the room. They also charged us for landscaping and cleaning and took that out of our return deposit. Not to mention us having to harass them to even get our deposit back. The AZ law requires deposit to be returned within 14 days of keys being returned and they barely met this requirement by returning our deposit on day 15. And that was after me having to show up in their office and call them daily. My husband has now contacted them over and over again for status of our disputes and they ignore our emails. Do NOT use this company! We will be contacting the BBB, local news station and also taking them to court. This is not over. We will make sure everyone in the valley knows what a worthless, horrible, dispicable company this is with ZERO customer service skills. read more

Sam P.

9 years ago

ULTIMATE PROPERTIES is who I chose after researching other management companies in Arizona.I called some other companies & it felt as if I was calling a residence running the company out of here home.Its my first time renting my home so I was very skeptical to start with but after experiencing the ultimate experience dealing with all the staff & having the whole process explained clearly I felt at ease and very comfortable proceeding with renting my home.Most times a bad renter is from being in a bad area & not necessarily the management companies fault! Mike Reid along with Russ gave me pretty much an exact time frame including a rental amount to expect & that's exactly what played out. I found I was a priority to the company even though they manage hundreds of properties! I noticed everyone's happy & happy to take my calls. My concerns and question were & are ALWAYS taken care of being above & beyond what I expected! I wasn't aware rental homes need to be registered with the city but Ultimate properties did & did the registration process for me along with providing there time while I'm out of town to be at my home for repairs! I'm more open to continue renting ONLY with Ultimate Properties in the future knowing my house is managed professionally! To comment on 1 negative comment I read in the reviews regarding HOA - there wont be ANY notices sent to anyone if your landscapers a real professional & visiting the property at least twice a week! Sam P. read more

Caleb S.

2 months ago

Our experience as renters was extremely poor. They repeatedly hired subpar contractors to perform repairs, and the work was often incomplete or improperly done. We had to deal with the same bald-headed man on three separate occasions. Each time, he was rude, dismissive, and unnecessarily cruel toward us. On one occasion, he entered our home to conduct an inspection without identification or clearly identifying who he was or who he represented. His behavior and demeanor made everyone in our home feel extremely uncomfortable and unsafe. Unfortunately, this was not an isolated encounter--we had to deal with him on three separate occasions, and each experience reinforced the same impression. Our home repeatedly reached temperatures above 85°F. Rather than properly addressing the issue, we were told the HVAC unit was "performing as designed," and they subsequently attempted to charge us for the repair. The irrigation system was another ongoing problem. They repeatedly sent people who appeared unqualified to properly diagnose or repair the system. Instead of fixing the underlying problems, temporary "band-aid" repairs were made, and we ultimately experienced thousands of dollars in wasted water. Overall, our experience was one of poor communication, inadequate repairs, dismissive treatment, and a lack of accountability. I would strongly recommend prospective renters do their own research and look beyond the positive reviews before choosing this company. read more

Juanita M.

10 years ago

I can definitely see that I am not the only one that has issues with this rental agency. First off I have rented for years and years. I have always had great credit and payments. I recently was laid off from my job and was struggling to pay rent (not that it was my choice to get laid off). I even went to a company for assistance and they refused to wait 2 weeks for them to pay my rent, and they advised that I needed it immediately or legal action was going to happen. Not only do they charge tons of money for late payments their employees are all garbage. I am in business and understand contracts. But they were never willing to work with me on the late fees. I had to escalate and even then they helped me with $100. I understand that this is a business but this business has no sense of client satisfaction. Everyone I talked to was rude and arrogant. They nickel and dime you every chance they get. Lupe is an idiot and I cannot wait to finally be done with this lease and out. I recommend Invitation Homes, I rented from them before and they were awesome. At that time they just didn't have any homes in the area that I wanted at the time I was moving. I will definitely be looking at them in the future and Ultimate Properties can keep their BS policies and BS fees. I AM TELLING YOU NOW DO NOT RENT FROM THEM. NOTHING BUT PROBLEMS AND EMPLOYEE THAT THROW NOTHING BUT ATTITUDE. read more

Rose H.

8 years ago

Ultimate Properties has managed my rental home in Scottsdale, Arizona for about 22 years and I have been very pleased with their level of management experience and excellent service. They take care of vetting prospective tenants, making sure I get the best possible tenants for my property. I live out of town so it's important for me that they take care of repairs and problems effectively and in a timely manner as they do. I am also very pleased with record keeping and documentation of income revenue and expenses with my property. They generate a timely monthly statement and a comprehensive end of year statement. Recently I decided to remodel my rental, and quite frankly I was hesitant to do it as I thought it would be difficult since I live out of town, but to my surprise, Ultimate Properties was able to do it all with very little work on my part which involved approving materials, appliances and choice of paint color. My rental remodel was a great success thanks to the hard work of Amanda Mully and Ryan Reed who were there every step of the project from demolition to the very end. To say that I'm satisfied is an understatement, I'm elated with the outcome and would highly recommend Ultimate Properties read more

Nick R.

2 years ago

Horrific Experience with Ultimate Properties I wish I could give zero stars. My experience with Ultimate Properties has been nothing short of a nightmare. From the very beginning, their unprofessionalism and incompetence were glaringly obvious. The staff is rude and completely unresponsive. I have had multiple maintenance issues that were either ignored or "fixed" in the most half-hearted manner, only for the problem to reoccur days later. Communication is virtually non-existent. Emails and phone calls go unanswered for weeks, if they are responded to at all. When you do manage to speak to someone, they are dismissive and unhelpful. They make empty promises to address issues but never follow through. The worst part is the blatant disregard for tenants' well-being. Maintenance requests are treated with shocking indifference. They are quick to charge fees and raise rents but slow to provide any semblance of service. Do yourself a favor and avoid Ultimate Properties at all costs. This company is a disgrace, and dealing with them has been one of the most stressful and frustrating experiences of my life. read more

Rachel D.

8 years ago

We have been with Ultimate Properties since 2010, and highly recommend using their company for your rental needs. The staff is very friendly, responsive & professional. We recently intended to renew our leasing for one more year at the current property we are renting, however the owner decided to sell. We called the office and immediately the leasing team, Lupe, Rylee & Amanda all stepped in and helped us relocate to another property. Their quick response showed us how much they cared and how valuable we are as tenants. They helped us to find a property that worked for us and took care of processing our paperwork in a matter of hours to make sure we were not displaced, that's SUPERIOR service! Services calls get the same response, we have always had a reasonable response time from their property maintenance department. Our previous deposits on properties we have rented have also been returned to us, & they are fair when accessing chargebacks. We will continue to rent with Ultimate-Properties until we are ready to purchase our home, as it has been a pleasure dealing with all of the Ultimate team :-) read more

Joshua C.

7 years ago

The team at Ultimate Properties has maintained my property in excellent shape for more than five years. Ultimate always makes sure to provide us with ideal and suitable tenants. All of the information and statements about the property are posted online, saving us the trouble to dig or phone them. The staff at Ultimate are very professional and respectful with our inquiries when we need help. They always give us an easy to follow solution and do not frustrate or confuse us in any way. The cost for management is reasonable and well priced. There are no random fees or any other hidden fees popped up unexpectedly. Finally, Ultimate Properties do a good job of making sure not to get the landlords involved every single time. It is very carefree for me and I won't have to worry about the situation in detail because I know that Ultimate Properties would have taken care of all the issues already. I would like to strongly recommend Ultimate Properties to those who are trying to find the perfect property management company so they won't need to take care of all the hassles themselves. read more

Julie P.

10 years ago

HIGHLY RECOMMENDED - YOUR SEARCH IS OVER. At first I was worried about renting out my house - I had never done that before. So I decided to call Ultimate Properties and several other Management Agencies. I spoke with Ryan and he was very informative and helpful, laying it all out for me in an easy to understand way. Ultimate made it so easy. They were responsive to my needs and concerns and the whole time I've used their services, they have repeatedly addressed everything in a professional and timely manner. When an appliance broke - they offered my several options to replace it. I didn't have to do the leg-work. When there were any other minor issues, they were quick to take care of them. Their fee was reasonable and they are not a fly-by-night organization. They always paid on time and provided end-of-year statements in a timely manner, so I could prepare my taxes. I don't have any negative comments. I would recommend them to anyone in the Phoenix Valley. read more

David O.

7 years ago

I have used Ultimate Properties to manage my four Arizona properties for nearly 10 years. I do not live in Arizona so it is imperative for me that I attract quality renters while experiencing minimal downtime in my rentals. Ultimate Properties consistently brings in good renters who often stay much longer than a year. When a renter does leave, Ultimate Properties returns my properties to the rental market in minimal time. They set rents to reflect the current market rate. Most importantly, they keep me informed throughout the year of the condition of my properties and explain any expenses I incur. When it came time for a major renovation of one of my properties, Ultimate Properties thoroughly discussed my options, obtained multiple estimates for the work and supervised the entire project. I cannot be more pleased with a management company than I am with Ultimate Properties and the employees that work there. read more

Will H.

2 years ago

Beware of leasing with Ultimate Properties. Our experience was nothing short of disappointing. Despite our efforts to maintain the property meticulously, including multiple instances of backbreaking yard work and various repairs such as replacing the filter, bulbs, fixing the RV gate, and paying professionals for cleaning the home(with receipt proof) we were shocked to discover that the leasing company charged us the entire security deposit including additional "touch up cleaning". It seems their definition of "normal wear and tear" doesn't align with reality, as they failed to recognize the extensive efforts we put into upkeep. The lack of appreciation for our dedication and the unjustified retention of our deposit reflects poorly on their integrity and fairness as a leasing company. We strongly advise potential renters to exercise caution when considering leasing with Ultimate Properties. read more

Tyler R.

11 years ago

Renters Beware. My experience with Ultimate Properties was awful,I tried to rent a house from U.P last year and after catching them in several out right lies and crookedly trying to overcharge me for the renters tax,I quickly wised up to their games.They have no problems lying to potential tenants or Judges,Just look up all the times they've been sued by their tenants,Its unbelievable their still in business..Just make sure you get everything they say in writing and DO NOT initial the property condition form until AFTER you inspect the property and AFTER they remedy your findings,They will use it against you if u sign it first.These people are scammers they make their money in the courts not from satisfied tenants.I could give many more examples of my exp with this company its best to Just avoid Ultimate Properties,Go elsewhere to a more reputable legitimate Business. read more

Anthony S.

7 years ago

Integrity is the best word I can think of to describe my experience with Ultimate Properties. I have had the pleasure to work with Ultimate Properties from just about every aspect. I first was a renter with them in 2012. I then became a landlord and rented my home using Ultimate as my property managers. And recently, I just sold my house using them as my broker. Working with everyone has been a wonderful experience from Russ and Ryan while renting; Russ, Lacey, and Nichole while being the landlord; and finally Mike and Lacey during the sale of my home. They were always straightforward, honest, and fair during all of my business transactions for all parties involved. I want to thank everyone I worked with during my dealings with Ultimate Properties. I fully recommend their services and plan to continue doing business with them in the future. read more

J L.

6 years ago

This company might be great if you own a home and you don't want to put any money into it whatsoever because this property company will do absolutely nothing for the home when there is a problem. They scam people out of their money and are actually in violation of many Arizona law landlord and tenant laws but who that is renting has the time or the money to deal with it. If you try to stand up for yourself they will only attack you and flood you with empty threats but again who has time to deal with that or who even wants to be bothered with that. You're better finding a landlord to deal with than a property management company like this in Arizona. read more

Sandy J.

16 years ago

When I first rented from Ultimate Properties, I'll admit I was hesitant reason being....."THE HOUSING MARKET" I just wanted to make sure that the property I was going to be renting was not going to go into foreclosure. They reassured me that WEEKLY they check all of their properties for foreclosure. They do their best to try to take care of all of their tenants and make sure that if a property were to go into foreclosure that they would work with us to find another property..... NO QUESTIONS ASKED!! The staff is extremley friendly and always willing to help!! I WOULD RECOMMEND ULTIMATE PROPERTIES TO EVERYONE!!! KUDOS ULTIMATE!! read more

Jesus B.

10 years ago

Ultimate Properties is an excellent property management company! I cannot say enough about Mike, Ryan, Russ and the rest of the team. They are by far the best property management company I have ever worked with! They are extremely knowledgable of the market, price my rentals effectively to ensure the best possible rents, source top quality tenants and best of all they make it easy for any type of landlord. I highly recommend Ultimate to everyone, personally I will never use anyone else. If you have a rental and want the absolute best management representation and tenant base, these are your guys. Top Notch!!!! read more

John C.

10 years ago

I was very impressed with Ryan Reid and Ultimate Properties. They had been handling two of my rental properties for the last eight years and did a fine job. When I decided to sell the two houses in March, Ryan took over and coordinated all the repairs and updates that need to be done. He was there every step of the way which was very helpful to me living out of state. Ryan had an excellent team of handymen, painters, roofers, and cleaners to make the process go smoothly. Ryan was in constant contact with me during the escrow process and I could have not been more pleased with his efforts. John Cox read more

Fran A.

15 years ago

As an out of state owner of a few properties, I have hired many property mangers to handle my houses and I was no way near satisfied as I am with Ultimate Properties. They handle all the small day to day issues that I don't have the time nor resources to handle. They also save me money as they do their homework in finding vendor with the most competitive prices and I am most impressed that they CALL ME BACK!!! That was a serious problem I had with my past managers. I find Utimate Properties very easy to work with and would strongly recommend them. read more

Sandy S.

11 years ago

Ryan Reid and the staff at Ultimate Properties have been so helpful to me in the management of my two rental properties! From finding tenants for both properties even more quickly than I expected, to their expert handling of maintenance issues, to even providing sound advice that has helped me make smart business decisions regarding my properties, I couldn't ask for more qualified team to partner with me. I highly recommend Ultimate Properties to anyone needing reliable, efficient, and professional property management services! read more

Brooke S.

158

9 years ago

I have been renting from Ultimate for 4 years now. I have rented before and I have never loved a property management company more than I do this one. That is one of the many reasons why we have stayed for so long. The staff has been amazing to my me and my entire family. Every time I have had a maintenance issue or just had a question the staff has been super easy to communicate with and my questions and concerns have been resolved. Thank you for being such an outstanding company we have loved renting from you guys. read more

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3.4

(7 reviews)

Hannah is amazing! I don't normally write reviews, but I am a real estate agent out here in Arizona…read moreand she made the process for my clients so easy! She has great communication and is very friendly, I highly recommend Hannah!

Attention those researching this company and whether you want to do business with a company that is…read moretrustworthy and has your best interest in mind: Absolutely stay away from this slumlord company. Listen to the rest of us on here that haven't been bullied away from giving an honest review. This company put my family including my 16 month old son, in serious health risks by allowing us to live in a home with toxic mold, which we have clear evidence that they knew of the existing problem. Then, when brought to their attention, have done nothing but deny, and refuse to address the hazard. We have been displaced because of the issue and are struggling to make ends meet . All the while, asking over and over for help from this company. They have ignored our situation, refused to provide us with all the testing of the mold, and worse yet encouraged us to keep living in the home while they heled on to the that results and refused to disclose them to us. This is a sham. An absolute disgrace of ethical behavior from a business. I encourage anyone to contact us with the details. Especially if you think we are posting this in jest. Please do. My number is (602) 367-4010. Id love to discuss and show all the evidence of this situation to dissuade anybody from doing business with this awful company. Good luck looking elsewhere. Homeowners also beware. They'll throw you under the bus to save their image.

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Ultimate Properties - realestatesvcs - Updated October 2026

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